Bruhaspati Samal
Postmaster, Ashoknagar MDG &
Secretary, AIPEU, Gr-C, Bhubaneswar
eMail : bsamalbbsr@gmail.com
“It makes the
Post Office what under any other system it never can be the unrestricted
means of diffusing knowledge, extending commerce and promoting in every
way the social and intellectual improvement of the people”
stated Lord Dalhousie, the father of India Post in his Minute dated 30th
December, 1851. To prove this statement, honestly, if one searches
about an organization which serves India, the land of heterogeneous
racial, lingual, religious, and social culture upholding its rich
cultural heritage through religious pluralism protecting the national
unity, social cohesion, secular and federal structure and democratic
ethos, certainly, the name of India Post comes to mind. Competently
assisting the rulers, elite and mercantile community in its various
forms in ancient and medieval times, it has conveniently served both the
British rulers and general public in modern times as a forceful
organization in raising national and political consciousness. Long
before the times of email and mobile phones, pigeons, barefoot runners
and bullock carts were used to carry messages from one part of India to
another. Prior to independence, India Post, through a limited work force
could be able to develop a vast network of communication even before
the Railways and Telephones were introduced with wide spread impact on
the socio-economic life of the nation through efficient and prompt
service.
From pigeon to post, India Post has travelled a long way with the
passage of time. From 23,344 post offices primarily opened in urban
areas prior to independence catering to the needs of Britishers for
development of their trade and exercising control over their vast Indian
possessions with one post office serving 15038 persons covering an area
of 53 square miles to 1,54,882 post offices (139182 i.e. 89.86% in
rural area and 15700 i.e. 10.14% in urban area ) having 459948 employees
(200344 Departmental and 259604 Gramin Dak Sewak) as on 31.3.2014,
India Post has registered nearly a seven fold growth during the period
of last seven decades focusing its expansion to rural areas and thus has
been acknowledged as the largest postal network in the world with one
post office serving 8221 people in average covering an area of
approximately 21.2 sq. kms and providing postal facilities within reach
of every citizen in the country at affordable prices adopting every mode
of transmission from bare foot to air route with recorded delivery of
1,575 crore mails approximately every year.
The beginnings of this vast postal network can be traced back to 1727
when the first post office was set up in Kolkata. Subsequently, General
Post Offices (GPOs) were also set up in the then three Presidencies of
Kolkata (1774), Chennai (1786) and Mumbai (1793). To bring some
uniformity amongst the then post offices, the Indian Post Office Act of
1837 was enacted. This Act was followed by the more comprehensive Indian
Post Office Act of 1854. This Act reformed the entire fabric of the
postal system. Its provisions granted the monopoly of carrying mail in
the British territories in India to the Indian Post Office. The present
postal system in India thus came into existence with the Indian Post
Office Act of 1854. The same year, the Railway Mail Service was
introduced as also the sea mail service from India to Great Britain
& China. Thereafter, the India Post Office Act of 1898 was passed
which regulated postal services in the country. In 1852, the first ever
adhesive postage stamps in Asia were issued in Scinde; these stamps
subsequently became famous as the Scinde Dawks. These stamps were in
circulation up to June 1866. On 18th February, 1911, the world’s first
airmail flight - from Allahabad to Naini - took place. It traversed a
distance of 18 kilometers (approx.) across the river Ganges. The first
postage stamp valid across the country was issued on 1st October, 1854
which provided an affordable and uniform rate of postage based on
weight. Since then, the Department of Posts has proved to be one of the
greatest institutions of the country which plays an important role in
the socio-economic activity of the nation. The postal network of India
touches the remotest corners of the country.
Briefing the Department’s long journey from pigeon post to e-post, it is
evident that the Department of Posts actively entered into the digital
era through counter mechanization installing 102 personal computer-based
MPCMs in 22 selected post offices during the year 1990 – 91 and
conceived the Project Arrow concept in April, 2008 under “Look &
Feel Good” concept. The Government of India has approved the Department
of Posts’ IT Modernization Project, 2012 with a total outlay of Rs.4909
crore in November, 2012. The IT Modernization Project aims at
modernization and computerization of all post offices in the country
including 129389 Branch Post Offices in rural areas. It is an ambitious
IT transformation project undertaken by the Department of Posts. By
setting up an IT infrastructure spanning across all Post Offices and
Branch Post Offices in rural areas, the Department will be able to
harness the benefits of consolidated information and capabilities across
various functional silos as well as geographical reach. The
transformation from physical to digital network will provide a national
asset for all users apart from Post Offices including various Government
Departments, business houses and citizens to use the IT enabled country
wide network for communication, banking, insurance and service delivery
needs. This mega IT driven transformation is the first of its kind
undertaken by any postal operator in the world as well as any Government
Department in the country. Upon completion of this project, the
Department of Posts shall emerge as an engine to transform the rural
economic landscape in the country besides providing value-added mail and
financial services to the urban customers.
The transformation from physical to digital network will enable the
Government to use the postal network for communication, banking,
insurance, mails and service delivery needs of the citizens. The IT
Modernization Project, particularly the rural ICT solutions will rebuild
the rural postal network to create an institutional last mile
infrastructure for delivery of all government services to citizens. The
project will make the post office the focal point of delivery of social
security and employment guarantee schemes including disbursement of
wages under MGNREGS Schemes of theCentre and State under Direct Benefit
Transfer, will provide biometric authentication of financialtransactions
,provide multiple channels like ATM, mobile banking, net-banking for
savings bank customer. It will provide an electronic and secure mode of
money transfer particularly in rural areas. The Core Banking Solution
(CBS) Project will bring facilities of ATM Banking, Internet Banking,
Mobile Banking and Phone Banking to the Post Offices Savings Bank (POSB)
customers to perform transactions 24×7 in ATMs and to transfer money
from their account to any bank account through National Electronic Fund
Transfer (NEFT) and Real Time Gross Settlement (RTGS). Out of 25493
departmental post offices , India Post has already launched Core Banking
Solution in 2590 post offices as on 30.06.2015.
Digital India Programme is a flagship programme of Government of India
launched in 2014 with a vision to transform India into a digitally
empowered society and knowledge economy. The thrust of the Digital India
Programme is the Digital Empowerment of Citizen of India. In Digital
India Programme, Department of Posts has been entrusted to shape up the
post offices into a multi service centre. The Department is digitizing
all its 154882 Post Offices including 129389 Gramin Dak Sewak Post
Offices. The digitized post office may work as multi service centre. It
may become the nodal centre for the dissemination of information
vis-à-vis Government Policies; disbursement of social security benefits;
financial inclusion of rural mass. These post offices will offer a
digital means of communication, carrying physical goods and money
transfers.
The Post is poised to play an important role in the society bridging the
urban rural divide and bringing IT-enabled services to all sections of
the society through 154882 IT-enabled post offices. The reduction of
paper-based processing would enable an environmentally sustainable
greener Post Office.
(Data Source : indiapost.gov.in)