STANDARD OPERATING PROCEDURE FOR INTERNET/MOBILE/SMS BANKING

Standard Operating Procedure for Internet/Mobile/SMS Banking

1.  Any Post Office Savings Account customer may apply for Internet/Mobile/SMS Banking facility. Savings Account must be standing at any CBS Post Office but not in Extra Departmental Branch Post Office in account with CBS Post Office.

2.Account Holder has to apply for Internet and/or Mobile and/or SMS Banking by filling ATM/eBanking/Mobile Banking Form. If Account holder has opened savings account after migration to CBS with proper KYC documents, there is no need for taking fresh KYC documents. If Account holder has opened Savings Account before migration, fresh Identity and Address proof as well as photograph has to be taken in Annexure-II of Account Opening Form(AOF) alongwith ATM/e-Banking/Mobile Banking Request Form.

3. This form has to be submitted only in the CBS Post Office where account was opened or where account is currently being operated after transfer. If a depositor of any account standing at any CBS post office wants to apply for E/M/SMS Banking at any other CBS Office, he/she has to first get his/her account transferred to the same CBS Post Office by following the already laid down procedure. In such cases CPA/SU should check the current SOL ID of the account which was transferred either in HACCDET or HACLI menu to confirm the same before enabling Internet/Mobile/SMS Banking.

4.Once Form alongwith required documents is submitted, Counter PA will go to IES menu of Finacle to verify signature of the applicant. If account is a Joint Account ‘B’ type, both the account holders have to sign the form and Joint Account ’A’ type of account holders cannot apply for these facilities.

5.Once customer’s signatures and other documents are verified, Counter PA has to see that all the required fields in the request form have been properly filled. Counter PA will go to CMRC menu and click on modify option. In CIF Modification menu, Counter PA has to click on Enable Internet banking and/or Enable Mobile Banking and/or enable SMS banking based on the options ticked by the applicant in request form. E Mail ID and Mobile Phone number are to be mandatorily filled by the Counter PA. See below screen shot:-

6.Supervisor has to verify the CIF modification in CMRC. After verification, Supervisor will make entry in a Register to be maintained in manuscript in CBS SO/HO showing following information:-

Date of apply- Date of delivery of PIN--Savings Account No.- Customer name-Mobile Number-E Mail ID- Signature of depositor- Initials of Supervisor

Depositor should be told to attend same CBS Post Office after 10 working days to get Internet Banking PIN. In case only Mobile banking facilities are applied, customer should be told to wait for 24 working hours and thereafter M PIN can be generated by the customer through the registered mobile number by downloading Mobile App. CIF ID will be the Login ID, both for Interest and Mobile Banking. In case of SMS banking, within 48 hours of applying, customer will get 4 digit PIN through SMS.

7. CPC Bangalore will print Internet banking PIN numbers and sent PINs to the respective CBS Post Office by service Insured Post. CPC Bangalore should keep sufficient stationary for PIN printing and dispatch. When any customer attend post office for getting PIN, Supervisor will enter date of delivery in the register and get deliver PIN mailer under signature in the register against the entry made on the day of accepting request form. Supervisor will initial against each entry. Customer should be told that CIF ID will be the Login ID and Login Password as well as Transaction Password should be changed after first login and should not be shared with anyone.

8.Facilities which can be availed by these account holders in Internet Banking, Mobile Banking and SMS Banking are attached. SMS Short Codes to be used by SMS Banking Account holders are also attached.

9.Every CBS Post Office has to paste this list of facilities and List Of Short Codes on the Public Notice Board.

10.LOTs and Consolidation of SB,RD,TD and PPF have been changed. A new selection criteria "Delivery Channel ID" has been added with default value as "BRN". When click on searcher, it shows following channels:-

BRN-Branch Transactions

BWY- E-Banking -M-Banking Chanel ID

SWT-ATM Channel ID

In BRN, all counter/system transactions done for a SOL will be shown. In BWY, all transactions done through Internet/Mobile Banking by Savings Account holders of a SOL will be shown. In SWT, all transactions done through ATM attached with the SOL will be shown. By default, BRN will be displayed in these LOTs and consolidation. Any CBS SO/HO should not account for transactions listed in BWY and SWT channel IDs. These offices can only see these reports in case of any complaint/grievance/inquiry.

11.Only Bangalore GPO will generate SB,RD,TD and PPF Consolidation by selecting BWY as channel ID and putting ALL as Set ID in the MIS server for the previous working day and account for total amount shown under different heads in the cash book showing amount as (Through E&M Banking). One deposit and one withdrawal voucher for the total amount (scheme-wise) has to be prepared by Bangalore GPO and transferred to SBCO alongwith printed copy of consolidation.

12.For any complaint regarding Internet/Mobile/SMS banking, customer has to either dial toll free number 1800-425-2440 or send an e-mail to postatm@indiapost.gov.in. If customer complains at any CBS Post Office, his/her complaint may be accepted and forwarded to this e-mail ID. CPC Bangalore will handle such complaints till further orders.

India Post Payments Bank Incorporated

Press Information Bureau
Government of India
Ministry of Communications & Information Technology

18-August-2016 16:18 IST

India Post Payments Bank Incorporated

The India Post Payments Bank Limited has received the Certificate of Incorporation from the Registrar of Companies, Ministry of Corporate Affairs yesterday under the Companies Act 2013. This would be the first PSU under the Department of Posts. This has happened in the wake of Prime Minister Shri Narendra Modi’s Independence Day address, raising the expectations of the people from the soon to be set up India Post Payments Bank. With this move the Department of Posts has cleared an important milestone on this journey.

With the incorporation, the Board of the India Post Payments Bank Limited is likely to be constituted soon. The incorporation of the IPPB Ltd is a significant step forward as this also paves the way for the bank to begin hiring of banking professionals to set up the bank and begin its operations in 2017. The Department of Posts is expected to complete the roll out of its branches all over the country by September 2017. This could be the fastest roll out for a bank anywhere in the world.

The aspiration for the India Post Payments Bank is to become the most accessible bank in the world riding on state of the art banking and payments technology. Coupled with the physical presence across 1.55 lakh post offices and the reach of “The Dakiya”, the India Post Payments Bank aims to become a powerful and effective vehicle of real financial inclusion in the country. It is poised to create a national payments architecture riding on a modern payments platform and ubiquitous information and communication technologies that can be accessed by all users and service providers like never before. The stakeholders of the India Post Payments Bank within the Government and outside are looking at this new entity as a catalyst to social and financial inclusion.

India Post Payments Bank to be a reality

India Post Payments Bank to be a reality

The total corpus of the payments bank is of Rs 800 crore, which will have Rs 400-crore equity and Rs 400-crore grant

India Post Payments Bank (IPPB) will be set up as a public limited company under the Department of Posts with 100 per cent government equity. The Cabinet approved a proposal in this respect on Wednesday.

The total corpus of the payments bank is of Rs 800 crore, which will have Rs 400-crore equity and Rs 400-crore grant.

Telecom Minister Ravi Shankar Prasad told reporters after the Cabinet meeting that 650 branches of the postal payments bank would be established in India, which will be linked to rural post offices.

India has 154,000 post offices, of which 139,000 are rural post offices. IPPB will obtain banking licence from the Reserve Bank of India (RBI) by March 2017 and by September 2017, all 650 branches of the postal payments bank would become operational.

Its services will be available across the country through these 650 payments bank branches, linked post offices and alternative channels, riding on modern technology including mobiles, ATMs and simple digital payments.

“This we had planned for three years, but now we will be doing it in a year,” said Prasad. He added that the payments bank, which will be run by a Chief Executive Officer, would be professionally managed and there would be a representation from various other government departments including the Department of Posts, Department of Expenditure, etc.

He said all ‘grameen dak sevaks’ in rural post offices would be given hand-held devices by March 2017.

“We are reinforcing it further. I have had discussion with my officers to give iPad and smartphones to postmen in urban post offices,” said Prasad.

At present, the core banking network of post offices is more than that of the country’s largest lender State Bank of India (SBI).

Source : http://www.business-standard.com/article/economy-policy/india-post-payments-bank-to-be-a-reality-116060101947_1.html

India Post Payments Bank Will Be Functional By March 17: IT Minister

India Post Payments Bank Will Be Functional By March 17: IT Minister

He said the proposed India Post payments bank will have immense potential to sell third party product and services.

Hyderabad: India Post's payments bank will start functioning from March 2017 and serve as a wider platform to implement financial inclusion programmes, IT & Communications Minister Ravi Shankar Prasad said on Sunday.

"We are going to start the postal payments bank by March 2017. Very soon we will go to the Cabinet and postal payments bank will become operational from March 2017," Prasad told reporters here.

He said the proposed India Post payments bank will have immense potential to sell third party product and services. About 50 companies, including some from abroad, are keen to partner with postal department for the payments bank, like World Bank, Citi from America, Barclay's from England, he said.

Reacting to a query, he said these institutions will offer third party services like insurance products, mutual funds, banking instruments and a variety of financial instruments. Asked on the interest shown by these institutions, the minister said, "...that board will decide, I'm only saying value addition of postal department it is attracting so much global attention." "...they will decide how much to give them. It is a call they will take," he said.

The payments bank of postal department will become a big platform of financial inclusion, Prasad said. "We are going to invest about Rs 800 crore -- Rs 400 crore will be invested by  the department and the remaining amount will be equity part (mobilised as equity)," he said.

"Postal department has the widest network in India. We have 1,54,939 post offices in the country, out of that 25,560 are departmental post offices and 1,29,379 are branch post offices," he said.

"Under (Prime Minister) Narendra Modi, we have decided to re-energise the postal department for India's growth and financial inclusion," he further said. In August 2015, the RBI had given in-principle approval to 11 entities to start payments bank, including the postal department.

The approval is valid for 18 months and all the entities are required to submit a detailed business plan after which they shall be given the final nod.   

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Revision of Interest rates for Small Savings Schemes w.e.f 01/04/2016

Source : http://finmin.nic.in/the_ministry/dept_eco_affairs/budget/ombudget0001.pdf

Instructions/Guidelines on Credit Card/Debit Card/Pre-Paid Card

            Reserve Bank of India (RBI) through its Master Circular dated 1.12.2015 (available on its website www.rbi.org.in) has issued consolidated instructions/guidelines on credit card, debit cards/pre-paid card operations of banks. The said instructions contain detailed terms under which a debit card may be issued, inter-alia, advising banks as under:

 

The terms shall put the cardholder under an obligation to take all appropriate steps to keep safe the card and the means (such as PIN or code) which enable it to be used.

The terms shall put the cardholder under an obligation not to record the PIN or code, in any form that would be intelligible or otherwise accessible to any third party if access is gained to such a record, either honestly or dishonestly.

The terms shall specify that the bank shall be responsible for direct losses incurred by a cardholder due to a system malfunction directly within the bank’s control.  However, the bank shall not be held liable for any loss caused by a technical breakdown of the payment system if the breakdown of the system was recognizable for the cardholder by a message on the display of the device or otherwise known.  The responsibility of the bank for the non-execution or defective execution of the transaction is limited to the principal sum and the loss of interest subject to the provisions of the law governing the terms.

Further, with a view to reducing the instances of misuse of lost/stolen cards, banks may consider issuing cards with photographs of the cardholder or any other advances methods that may evolve from time to time.

First Postal ATM of Himachal Pradesh inaugurated

First postal ATM (Automated Teller Machine) in Himachal was operational from yesterday with its inauguration at General Post Office (GPO) by Chief Minister Virbhadra Singh.

Speaking on the occasion, Singh said that the ATM facility would help the Postal department to increase the number of savings bank accounts in post offices and also facilitate the customers to avail these services through Internet, mobile and other core banking solutions (CBS).

Initially, 22 ATMs would be set up in Himachal Pradesh at GPO Kusumpti, Summer-hill, Bilaspur, Hamirpur, Barsar, Mandi, Sundernagar, Kullu, Keylong, Dharamsala, Palampur, Kangra, Dehra, Solan, Nalagarh, Parwanoo, Nahan, Rampur, Reckong-Peo, Una and Chamba, he added.

All the 2,316 branches of the post offices of HP circle including rural branch post offices will be provided handheld devices capable of internet connectivity, bar code, smart card and bio-metric reader soon, he added.

Chief Post Master General, Major General AK Suri, gave a detailed account of services rendered by post office in the state, particularly in remote and far-flung areas.

Source : www.business-standard.com

IndiaPost inks deal to issue 1.5 crore debit cards

IndiaPost inks deal to issue 1.5 crore debit cards

MUMBAI: IndiaPost will soon issue debit cards to its 1.5 crore account holders with the Department of Post signing a Rs 30 crore deal with CMS Info System to supply Rupay enabled cards. The Department of Post (DOP) has over 10 crore account holders in India, and has already begun deploying ATMs across the country in aphased manner.

The personalized debit cards for DOP will be issued on the NPCI platform and their usage would initially only be on ATMs installed at DOP branches, as a closed loop environment. The cards can later be used on other ATMs with Rupay affiliation. These cards will initially be of the magstripe variant, with the option of EMV being available to the account holders after a set period of time.

"This deal will power issuance of personalized cards to complement IndiaPost'sATM deployment plans over a three-year period. We expect this to benefit people using teller facilities at the branches, as they can now begin to use these cards for more convenient cash withdrawals," said Mokam Singh Matta, Head of Card Business, CMS Info System. In addition to financial cards, CMS also personalizes Smart Cards which are being increasingly used in large scale government projects, including National ID, Rashtriya Swasthya Bima Yojana (RSBY), Mahatma Gandhi National Rural Employment Guarantee Act (MNREGA) and Employee's State Insurance Corporation (ESIC). Some of these form a critical backbone for financial inclusion projects in the country, he said.

All you need to know about cap on free ATM transactions

The RBI's decision to cut the number of free transactions on other banks' ATMs will  have widespread ramifications. Starting 1 November, if you conduct more than  three transactions on other banks' ATMs in a month, you will be charged Rs 20  per transaction. The apex bank has also allowed banks to charge customers if  they use their own bank ATMs more than five times a month. This applies to  transactions in six metros: Mumbai, Delhi, Chennai, Kolkata, Bangalore and  Hyderabad.

The silver lining in the new rules on ATM  usage is that the charge structure has been harmonised. Before the RBI decided  in 2009 to make five ATM transactions free, banks used to charge anything  between Rs 15 and Rs 60 per transaction at another bank's ATM. This was later  revised to Rs 20 per withdrawal and Rs 9 for non-financial transactions. Banks  have been lobbying for the introduction of charges on ATM usage ever since the  RBI allowed this. Thankfully, the RBI has not permitted  banks to have their way and retained the cap on charges for withdrawals.

While Rs 20 per transaction is not exactly usurious, it can add up to a  sizeable amount every month if you are not careful about your cash flow. With  careful planning, you can avoid paying the ATM charges beyond the free  transactions. However, don't go overboard trying to avoid the ATM charge. For  instance, keeping a lot of cash at home to save on ATM fees could prove  counter-productive. In your effort to save Rs 20 in transaction fee, you may  lose a few hundred rupees  in interest.

Besides, it is possible that your bank does not levy charges for using ATMs  frequently. For instance, preferred customers, who hold a large bank balance or  have made investments through the bank, could be allowed more than  three free transactions a month at other ATMs and an unlimited use of the bank's  own teller machines. The change comes at a time when banks are adopting  technology at a furious pace. Most banks now offer customers the facility of  knowing their account balance or getting a mini statement through an SMS or phone banking. So, avoid using the  ATM for nonfinancial transactions that can be done through other  channels.

6 ways to avoid high ATM  charges
Here's how you can avoid the charges that are  likely to kick in from 1 November 2014.

Use cards wherever possible : Your first weapon against  ATM charges is the plastic in your wallet. Use your debit and credit cards so  that you don't need too much cash. Be alert when you do this. Some  establishments charge 1-2% of the amount as transaction fee, which will defeat  the purpose of using the cards. There is also the danger of overspending if you  use plastic money for every purchase.

Plan your cash flow better : Don't wait till you are  broke to withdraw money from the ATM. Give yourself a buffer of 2-3 days by  indulging in advance planning. In this manner, you won't be forced to use  another bank's ATM. While withdrawing cash, take out more than the amount you  need immediately. Take into account the expenses during the coming 8-10 days and  withdraw accordingly.

Prefer your own bank : If your bank's ATM is in the  vicinity, avoid using another bank's machine. Even if you have to walk 50-100  feet, your first choice should be your own bank's ATM. Only if there is no ATM  close to you should you use another bank's ATM. Some banks have apps that can  help you locate their nearest ATM on the smartphone. Make a list of your bank's  ATMs in the areas you frequently visit.

Keep emergency cash : Keep some cash at home in case you  run out of money due to unforeseen expenses. However, don't keep too large an  amount in cash. In your effort to save Rs 20 in ATM fees, you could be losing  out more in interest on that amount. Besides, keeping cash at home is risky.

Start using dormant account : The silver lining is that  the ATM charges will help revive your dormant bank account. Most banks charge a  small annual fee of Rs 80-100 for a no-frill debit card. One debit card will  allow you 36 transactions on other banks' ATMs and 60 at your own bank in one  year. That is much cheaper than the charge imposed by your current bank if you  exceed the cap on transactions.

Use SMS, phone banking for non-financial transactions : The cap on ATM usage includes non-financial transactions, such as balance  enquiry or a mini statement request. Instead of using the ATM for this, take the  SMS route. Most banks offer SMS facility for checking account balance, mini  statements with last five to 10 transactions, and the status of cheques issued  by you.

Source : http://economictimes.indiatimes.com/\

Only 3 free withdrawals from other ATMs, 5 from own

If you are in a metro and planning to withdraw cash from other banks' automated teller machines (ATMs), be careful. Savings bank account holders will, henceforth, enjoy only three free transactions at other ATMs, instead of five per month.

The country's banking regulator, the Reserve Bank of India has just issued a note to this effect. This will apply for transactions done at ATMs located in six metro centres — Mumbai, Delhi, Chennai, Kolkata, Bangalore and Hyderabad, which are well-served in terms of payment infrastructure.

RBI said banks are free to offer free transactions above this mandated limit but not many banks are likely to offer freebies as cost of maintaining small accounts has risen over the years.

The new diktat will not apply to customers having no-frills or basic savings bank ( BSBDA) type of accounts as well as for those situated outside these six metro centres.

The objective of this direction, RBI said, is to "move away from micro management of business decision of banks while protecting the interests of the weaker sections of the society".

RBI said it has taken into account the associated costs of infrastructure to banks and the economy more generally before coming up with the new direction.

The central bank has also advised banks to provide their own savings bank account holders with at least five free transactions per month at their own ATMs. Beyond this, banks may decide to levy transaction charges but that should not exceedRs 20 plus taxes per transaction.

The number of ATMs has increased to over 1.6 lakh across the country at the end-March 2014 from a little over 27,000 seven years back.

The point-of-sale (POS) infrastructure has increased from 3.2 lakh to 10.65 lakh terminals during the same period. The development of other payment mechanisms and related infrastructure is more visible in metropolitan areas.

Reserve Bank of India told banks to keep customers aware of the changes in the rules to improve customer satisfaction quotient.

Source : The Economic Tumes

Bank proposes no minimum balance penalty - May increase costs for customers, say bankers

Customers might not be required to pay for non-maintenance of a minimum balance in a bank but could have to pay additional charges for use of other services in such cases, such as an account statement or ATM withdrawals or cheque book issuance.

In its bi-monthly monetary policy review on Tuesday, the Reserve Bank of India (RBI) said instead of penal charges for non-maintenance of a minimum balance in ordinary savings bank accounts, banks should limit the services available on such accounts, to those available to basic accounts.

While the decision on penalty removal is yet to be finalised, senior bankers said this would mean an increase in the charges paid by customers for transactions of all kinds. Further, RBI said banks should restore the services when the balances improve to the minimum required level.

Aditya Puri, managing director, HDFC Bank, said: "The consumer will end up paying more in the alternative. Let us say the minimum balance is Rs 10,000 and we earn four per cent on it. For Rs 400, we give you cheque books for the full year, ATM transactions, we give you the account balance and the statements. Break-even for the bank to provide those services is Rs 30,000. If you have consumer interest in mind, you will not push this because the alternative is, then you are charged for these services. If I start charging you for these, you will end up paying more. It is implied that if you don't charge on non-maintenance of minimum balance, you are authorised to charge on the transaction."

However, this proposal is still under consideration. Puri explained this was a suggestion by RBI and the Indian Banks' Association will explain its viewpoint to the regulator.

He noted a bank was also there to make a profit, not give free service. "This is a cost. To break even, to provide you the services, I actually need a minimum balance of Rs 20,000," he said.

K R Kamath, chairman and managing director, Punjab National Bank, said for a basic account, the clear instructions are that you cannot charge for not maintaining the balance. He said the direction is to have an entire set of accounts where it is defined that they wont be charged for non-maintenance of balance but would only be entitled to certain services.

Soumya Kanti Ghosh, chief economic advisor — economic research department, State Bank of India (SBI), said, “It will be a decision by individual banks how they take the decision of non–maintenance of minimum balance. Since the policy suggests that the banks should limit the services to such accounts, so, if that is the case, there is a possibility that there is a re-look at the charges for things such as charges for number of ATM transactions etc. The RBI still needs to clarify what it means by limit services.”

Rupa Rege Nitsure, chief economist, Bank of Baroda, said a penalty for non-maintenance of a minimum balance was more relevant from the viewpoint of private sector and foreign banks, which charge a huge penalty or even make accounts defunct if a customer did not maintain a minimum balance. “If we want more people to use banking facilities and talk about financial inclusion, one cannot be so harsh on customers,” she said.

According to the head of retail operations of a public sector bank, these charges are levied to recover the operational costs incurred by banks for maintaining the accounts. "Even if there is just Rs 100 in such accounts, in our books it is still an account and we have to maintain it. There is no benefit except paying the minimum four per cent interest. Following computerisation, the cost for maintaining such accounts has come down but still it is an expense for banks. The penalty was intended to gradually weed out such accounts,'' he said.

The central bank also said that in the interest of their consumers, banks should consider allowing their borrowers the possibility of pre-paying floating rate term loans without any penalty.

“If borrowers have taken a floating rate loan from banks and if they pre-pay, banks are at a loss as it reduces the asset size. However, from a recovery standpoint, pre-payment is a positive thing. Pre-payment is not such a harsh action that the banks need to penalise the customers. Penal action will reduce the loan appetite of borrowers for loans. Thus, removal of penalty is an important step from the point of view of financial inclusion,'' says Nitsure.

Banks offer floating rate loans to some segments like the MSME (micro small and medium enterprises) sector. However, in case of retail loans, only home loans have floating rate, in which case the pre-payment penalty has already been abolished. All other retail loans like car loans and personal loans are fixed rate loans.

The banking regulator said that banks should also limit the liability of customers in electronic banking transactions in cases where banks are not able to prove customer negligence.

Source : http://www.business-standard.com/

India Post to install 3000 ATMs,1.35 lakh mirco-ATMs by Sept 15

We will be starting with three ATMs to be installed in New Delhi, Chennai and Bangalore on Feb 5," says postal dept secretary

Even as its application to start a commercial bank is pending, India Post has drawn a massive plan to install as many as 3,000 ATMs and 1.35 lakh micro-ATMs at the ubiquitous post offices across the country for savings account holders by September 2015, a top official has said.

"We will be starting with three ATMs to be installed in New Delhi, Chennai and Bangalore on February 5 and then ramp it up gradually," postal department secretary Padmini Gopinath told a select group of reporters here over the weekend.

She said 1,000 ATMs with the India Post branding will be put in within the first year, which will be ramped up massively to 3,000 in the next 18 months.

To start with, the ATMs can be used only by 26 crore savings account-holders who save with the postal department, but Gopinath exuded confidence that within six months of the launch, they will get the interoperability permission from the Reserve Bank.

Postal savings are worth around Rs 6.05 trillion, which is half the savings in the largest lender SBI and more than double that of the largest private sector lender ICICI Bank.

Through interoperability, India Post will join the National Financial Switch, which will benefit India Post account holders to transact at the banks' ATMs and vice versa, she added.

India Post has been working with software major Infosys on this project, she added.

The micro ATMs will be handheld devices to be operated at the post office level while the ATM will be similar to the one operated by any commercial bank, she added.

The postal department, which has 1.55 lakh post offices over 90% of which are in villages, offers the savings account to people across the country and pays an interest of 4% per annum for such deposits. The account offers cheque facility at present.

It can be noted that the Department of Posts is fighting a very contentious battle to convert itself into a full fledged bank, asserting that its reach can help achieve the goal of financial inclusion.

However, the finance ministry has expressed some reservations about the idea, while Telecom Minister Kapil Sibal has exuded confidence of winning over his Cabinet colleagues to get the go ahead for the 'Postal Bank'.

Source : http://www.business-standard.com

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Source : https://support.google.com/picasa/answer/66969