N F P E - F N P O
Postal Joint Council of Action (JCA), Kerala Circle,Thiruvananthapuram-695 001.
No.Postal JCA/Agtn/APL-2016
07-04-2016
To
The Chief Postmaster General,
Kerala Circle,
Thiruvananthapuram-695 033.
Sir,
Sub: Problems faced by the staff
in connection with CBS/CIS - regarding.
Kindly recall
the formal/informal discussions we had with you on various
occassions on the above subject.
The Postal joint council of action comprising of
all the unions affiliated to NFPE
and FNPO has seriously considered the problems
faced by the
operative/supervisory staff in connection with CBS/CIS. The post
migrated scenario has also been
reviewed by the JCA. We have decided to conduct
the following agitational
programmes.
1. Protest Rally by women employees in all divisions on 12-4-2016.
2. Hunger strike in front of Circle Office and all Divisional Offices on26-4-2016.
3. The JCA has decided to boycott the overstayal in the offices in the nameof CBS problems.
The following are the burning issues faced by the staff in connection with CBS &
CIS.
1. 1450 offices have been
migrated to CBS because of the pressure from our
department and hasty decision
taken by the Circle administration. The end
users are the ultimate sufferers.
The public also suffering a lot.
In banking sector the average
migration to CBS per year was 100. In our
circle the entire staff in
migrated offices are under stress and their normal life
is badly affected. The staff are
compelled to stay in the offices upto midnight
or beyond that. Lady officials
are the main sufferers. The department has
miserably failed to arrange night
guards and security to the post offices. More than 40% offices are C class.
Many unfortunate incidents have been reported
from various offices. Non
availability of transport facilities in the late hours is
another problem.
2. The problem of network
slowness and non-availability of Finacle Server are
continuing and badly affecting
the day to day work. Low capacity of the
centralized server is the main
reason.
3. ‘USER ID’ problem is very
serious especially in single handed offices. Cases
of non-sanctioning of leave in
the name of CBS are reported from many
divisions. Upgradation of all ‘C’
class offices to ‘B’ class is our suggestion to
resolve the issue.
4. Problems with the ‘Report
Option’:
There is no provision to generate
the required reports. Statistical figure are
not available. It is reported
that the administration is harrassing the officials in
the name of non-submision of
various reports which are not available in
finacle software.
5. Issuing/discharging of NSC/KVP
Certificates: There are somany problems
and most of them are inherent
with the software.
6. Cheque clearing is a herculian
task in finacle.
7. ‘C SAC’ problem is to be
settled.
8. Inadequate training: There is
no fruitful action till this date.
9. Problems in connection with
agent transaction have not been settled.
10. Upgradation of bandwidth: The
Directorte has isued specific orders to ensure
the availability of minimum
bandwidth of 512 KbPs in all offices. But in our
Circle many offices are provided
with 128 KbPs or 256 KbPs.
11. Non-availability of
uninterrupted Power Supply is the main problem: 70% of
offices in our circle are not
having generators. The process of replacement of
damaged UPS as assured by the
circle administration have not been completed.
In Northern Region the situation
is very bad and RO is not taking any efforts
to resolve the issue. AMC
coverage is to be ensured in all cases.
12. There are serious lapses on
the part of M/s.Infosys and Sify: They are
behaving as the bosses of our
department and neglecting the requests of our
staff for the immediate services.
Proper monitoring and periodical meetings
with the vendors are to be
ensured by taking the feedback from the operative
offices.
13. Functioning of CPC: We are
receiving so many complaints from the operative/
supervisory staff regarding the
functioning of CPC. Calling the officials in
the night hours, compelling to
re-open the offices during midnight, blaming
the end user for the issues
arised due to the problems inherent with the software.
Non-attending of phone calls, non
reply to e-mail etc. are few examples. The
decentralization of CPC to
divisional level is to be examined.
14. Primary, secondary
connectivity (NSP-1 & NSP-2) are mandatory for CBS.
But many offices in our circle
are not provided with NSP-1 & 2. Immediate
action is requested to ensure the
availability of required connectivity in allCBS
offices.
15. Computers and peripherals
supplied so far are not sufficient. Request to
arrange the supply of all items
considering the actual requirement.
16. Additional work in connection
with CBS beyond the normal working hours
may be remunerated @ Rs.200/- per
hour.
Problems with
CIS
1. Non-accessability of Me-Camish
Server is the main problem of CIS. The
system is always showing “internal
server error”. The staff are compelled to
do the transactions in ‘Point of
Sale’ module and ‘Push back’ is a common
phenomena.
2. On many days generation of
reports is in trouble and hence the daily accounts
preperation is badly affected.
3. Due to non-updation of data
transaction of institutional policies cannot be
accepted.
4. Missing of credit is a serious
problem.
5. Miscalculation of Premia and
Service tax is the inherent problem of the
software.
6. Hang out at the time of
operation leads to wrong entry of premia and doubling
or tribling etc.
7. Migration to CIS Platform
without the availability of Sify network is a serious
problem. This results
non-updation of many offices.
8. Data updation in salary
deduction cases is still pending.
9. Every chances are there for
payment of double bonus in maturity closure
cases in respect of policies
opened in march.
10. Problems in connection with
revival of policies are to be rectified.
11. In rural area RPLI
transaction will be more but the network speed will be
comparatively less. This issue is
to be addressed properly.
12. Adequate training (online) is
to be ensured for the smooth working.
13. Creation of additional posts
and provision of required infrastructural facilities
are the major items. Additional
manpower is to be provided with immediate
effect.
We hope the circle administration
will come forward with fruitfull action
to settle the issues for the
smooth functioning of our offices.
Yours faithfully,
P.K.Muralidharan Johnson D.
Avokaran
Circle Secretary, AIPEU
Group C. Circle Secretary, NAPE Group C.
A.B.Lalkumar,
G.
Anilkumar,
Circle Secretary, AIPEU
Postmen & MTS. Circle
Secretary NUPE Postmen & MTS.
P.V.Rajendran,
D.Christudas
Circle Secretary, Circle
Secretary, Group C NURMS & MMS
AIRMS
& Group C
C.M.Raveendranath, N.V. Vinod,
Circle
Secretary, Circle Secretary,
AIRMS, MMS MTS & MG Circle
SecretaryNURMS MMS, MTS & MG
M.S.Sabu,
P.U.Muraleedharan,
Circle Secretary, Circle
Secretary NUGDS (FNPO)
AIPEU
GDS (NFPE)
P.Satheeshkumar,
K.Sivadasan
Circle Secretary, AIPAOEU General Secretary,
Postal Civil Wing FNPO
(Girish Sekharan, Sunil Kumar,
(Girish Sekharan, Sunil Kumar,
Circle Secretary,
AIPSBCOEA Circle Secretary, Circle Secretary AIPAOA
M.P.Vijayan, Circle Secretary, AIPAEA.
Copy to:
1. The Postmaster General, Central
Region,Kochi-682020,
2. The Postmaster General, Northern
Region, Kozhikode-673 011.
