Certificates
printing (No records fetched) error in DOP Finacle
- In DOP we have two types of certificates categories at present they are NSC( National Savings Certificate) and KVP ( Kisan Vikas Patra )
- In DOP Finacle application after issuing the certificates we have to print the certificates compulsarily in order to deduct the stock in the application.
- If anyone forget to print the certificates then in the Finacle application stock will not be deducted hence make a practise to print the certificates immediately after issuing the certificates in order to eradicate the printing issues.
- For printing of certificates in DOP Finacle application the menu option is HDRP (Deposit Receipt Print).
- When we try print the certificates using the menu HDRP sometimes we get an error as "FER000238-No Records were fetched "
The screen
shot of the error will appear as mentioned in the below figure
Solution for the above problem
The above
problem can be occurred due to the following below mentioned reasons
By default
the account statement option at the opening of certificates will be
"R-Deposit Receipt" , but if the user selected the account statement
option as "Passbook" then the above mentioned error will occur i.e.,
the system will throw the menitoned error at the time of printing.Hence kindly
invoke the menu CSCACM(Modification after verificaton menu ) and change the
account statement option to "R-Deposit Receipt" and verify in the
supervisor.For reference find the screen shot mentioned below
2. If any
modification is done for the Certificates accounts before printing then also
the system will throw the said error while printing.This can be inquired using
the menu HAFI (Audit FIle Inquiry ) by using the following process mentioned
below.
Invoke the
menu HAFI and enter the following
- Enter the A/c ID _______________________
- Select the Authorized as "Not authorized" as mentioned in the below figure