Policy service requests can now be submitted
through multiple channels like online, Post Office, CPCs and customer
call center Every Head Office will have an attached Circle Processing
Center. (CPCs) wherein all types of functions relating to servicing of
policies will take place. Around 809 Central Processing Centers (CPCs)
would be set up
Introduction of a system which will help in
identifying potential customers. Introduction of a system which will
help in managing all the agents like disbursement of their commissions,
performance tracking etc.
Hand held device will be an interaction channel for customers for
transactions such as payment of premiums, query, grievance, policy
service request, request for an agent etc. Any type of customer related
query can be resolved by calling at the call center
PLI/RPLI implementation seeks to meet the
following objectives: Become the first choice insurer for all the
eligible customers in the country Develop a fully integrated life
insurance platform to enable efficient and cost effective service to
existing and new customers Enhanced quality of service being offered
to the customers Provide Insurance cover to large rural population,
while minimizing the cost of operations
PLI/RPLI will provide the following
benefits: Enable DoP employees to do all work relating to PLI/ RPLI
like ‐ issue of policy documents, collection of premium, disbursement of
loan, payment of claims etc. through one integrated software. Process
streamlining and faster application processing will increase efficiency
in operations. Provide robust data driven decision making, as MIS can
be extracted from anywhere
Better customer service / Lesser grievance. Automated claims management and renewal notices
Better manpower utilization. Employees satisfaction due to simpler and automated processes
For further details visit:
https://www.postallifeinsuarance.gov.in
https://www.indiapost.gov.in
Email us at:connect.indiapost.cm@gmail.com
