STANDARD OPERATING PROCEDURE FOR INTERNET/MOBILE/SMS BANKING

Standard Operating Procedure for Internet/Mobile/SMS Banking

1.  Any Post Office Savings Account customer may apply for Internet/Mobile/SMS Banking facility. Savings Account must be standing at any CBS Post Office but not in Extra Departmental Branch Post Office in account with CBS Post Office.

2.Account Holder has to apply for Internet and/or Mobile and/or SMS Banking by filling ATM/eBanking/Mobile Banking Form. If Account holder has opened savings account after migration to CBS with proper KYC documents, there is no need for taking fresh KYC documents. If Account holder has opened Savings Account before migration, fresh Identity and Address proof as well as photograph has to be taken in Annexure-II of Account Opening Form(AOF) alongwith ATM/e-Banking/Mobile Banking Request Form.

3. This form has to be submitted only in the CBS Post Office where account was opened or where account is currently being operated after transfer. If a depositor of any account standing at any CBS post office wants to apply for E/M/SMS Banking at any other CBS Office, he/she has to first get his/her account transferred to the same CBS Post Office by following the already laid down procedure. In such cases CPA/SU should check the current SOL ID of the account which was transferred either in HACCDET or HACLI menu to confirm the same before enabling Internet/Mobile/SMS Banking.

4.Once Form alongwith required documents is submitted, Counter PA will go to IES menu of Finacle to verify signature of the applicant. If account is a Joint Account ‘B’ type, both the account holders have to sign the form and Joint Account ’A’ type of account holders cannot apply for these facilities.

5.Once customer’s signatures and other documents are verified, Counter PA has to see that all the required fields in the request form have been properly filled. Counter PA will go to CMRC menu and click on modify option. In CIF Modification menu, Counter PA has to click on Enable Internet banking and/or Enable Mobile Banking and/or enable SMS banking based on the options ticked by the applicant in request form. E Mail ID and Mobile Phone number are to be mandatorily filled by the Counter PA. See below screen shot:-

6.Supervisor has to verify the CIF modification in CMRC. After verification, Supervisor will make entry in a Register to be maintained in manuscript in CBS SO/HO showing following information:-

Date of apply- Date of delivery of PIN--Savings Account No.- Customer name-Mobile Number-E Mail ID- Signature of depositor- Initials of Supervisor

Depositor should be told to attend same CBS Post Office after 10 working days to get Internet Banking PIN. In case only Mobile banking facilities are applied, customer should be told to wait for 24 working hours and thereafter M PIN can be generated by the customer through the registered mobile number by downloading Mobile App. CIF ID will be the Login ID, both for Interest and Mobile Banking. In case of SMS banking, within 48 hours of applying, customer will get 4 digit PIN through SMS.

7. CPC Bangalore will print Internet banking PIN numbers and sent PINs to the respective CBS Post Office by service Insured Post. CPC Bangalore should keep sufficient stationary for PIN printing and dispatch. When any customer attend post office for getting PIN, Supervisor will enter date of delivery in the register and get deliver PIN mailer under signature in the register against the entry made on the day of accepting request form. Supervisor will initial against each entry. Customer should be told that CIF ID will be the Login ID and Login Password as well as Transaction Password should be changed after first login and should not be shared with anyone.

8.Facilities which can be availed by these account holders in Internet Banking, Mobile Banking and SMS Banking are attached. SMS Short Codes to be used by SMS Banking Account holders are also attached.

9.Every CBS Post Office has to paste this list of facilities and List Of Short Codes on the Public Notice Board.

10.LOTs and Consolidation of SB,RD,TD and PPF have been changed. A new selection criteria "Delivery Channel ID" has been added with default value as "BRN". When click on searcher, it shows following channels:-

BRN-Branch Transactions

BWY- E-Banking -M-Banking Chanel ID

SWT-ATM Channel ID

In BRN, all counter/system transactions done for a SOL will be shown. In BWY, all transactions done through Internet/Mobile Banking by Savings Account holders of a SOL will be shown. In SWT, all transactions done through ATM attached with the SOL will be shown. By default, BRN will be displayed in these LOTs and consolidation. Any CBS SO/HO should not account for transactions listed in BWY and SWT channel IDs. These offices can only see these reports in case of any complaint/grievance/inquiry.

11.Only Bangalore GPO will generate SB,RD,TD and PPF Consolidation by selecting BWY as channel ID and putting ALL as Set ID in the MIS server for the previous working day and account for total amount shown under different heads in the cash book showing amount as (Through E&M Banking). One deposit and one withdrawal voucher for the total amount (scheme-wise) has to be prepared by Bangalore GPO and transferred to SBCO alongwith printed copy of consolidation.

12.For any complaint regarding Internet/Mobile/SMS banking, customer has to either dial toll free number 1800-425-2440 or send an e-mail to postatm@indiapost.gov.in. If customer complains at any CBS Post Office, his/her complaint may be accepted and forwarded to this e-mail ID. CPC Bangalore will handle such complaints till further orders.

Procedure For Redirection Of ePOST Messages

Source :http://www.palegacyblogspot.in

Electronic Filing of Income Tax Returns for 2015-16 Commences

ITR 1-Sahaj, 2 and 2A can be Used by Individuals or HUF Whose Income Does not Include Income from Business 

ITR 4S - SUGAM can be Used by an Individual or an HUF Whose Income Includes Business Income Assessable on Presumptive Basis 

Taxpayers Requested to E-File Their Returns Early to Avoid the Rush Closer to the Last Date of Filing. 

The Income Tax Department has released the software for preparing the Income Tax Return forms 1- SAHAJ, 2, 2A and 4S- SUGAM for AY 2015-16. The e-filing of these return forms has been enabled on the e-filing website-https://incometaxindiaefiling.gov.in. 

ITR 1-SAHAJ, 2 and 2A can be used by individual or HUF whose income does not include income from business. ITR 4S - SUGAM can be used by an individual or HUF whose income includes business income assessable on presumptive basis. The elaborate details of the persons who can use these forms are available in the instructions for filling the forms. 

The facility for pre-filling of information for these return forms is available in the software for preparing the return forms. When the taxpayer exercises this option and just fills in his PAN, then personal information and information on taxes paid and TDS will be auto-filled in the form. Taxpayers are requested to use the return preparation software available free of cost under the ‘Downloads’ section on the home page of the Income Tax Department’s e-filing website-https://incometaxindiaefiling.gov.in. The use of Departmental software will ensure preparation of error-free returns thereby avoiding any need for future rectification due to data validation mistakes. 

Taxpayers are requested to e-file their returns early to avoid the rush closer to the last date of filing. 

Source : PIB

India Post readies for more tie-ups with e-commerce firms

For India Post, the new-age business is going to be a key revenue driver with phenomenal rise in daily mailing volumes as it is increasingly looking at associations with entities such as Amazon, Flipkart, Snapdeal and YEP.

MUMBAI: When did you last remember a postman knocking at you door? Even though it's hard to recall such an incident, your friendly neighbourhood postman may now appear at your doorstep more often, delivering a book or a gadget bought on an e-commerce portal.

The department of posts now delivers more than two lakh e-commerce parcels daily, double of what it used to a year ago, according to a national estimate.

"E-commerce fulfillment (shipping) is a big business opportunity for us," said Ashok Kumar Dash, chief postmaster general (Maharashtra Circle), India Post.

"Associations with e-commerce portals are likely to go up in the coming days, and the quality of delivery in farflung areas will be crucial." For India Post, the new-age business is going to be a key revenue driver with phenomenal rise in daily mailing volumes as it is increasingly looking at associations with entities such as Amazon, Flipkart, Snapdeal and YEP, a move aimed at revenue generation for the 200-year old straggler.

For instance, in the Mumbai region of the Maharashtra circle, daily Amazon parcel deliveries have risen to about 7,000 a day at present from a mere 200 shipments in November, two people with the direct knowledge of the matter told ET.

Flipkart too has started shipments to its customers using the postal services. In the Mumbai region, it has been sending around 700-800 parcels daily since the past three months, said one of the persons in the know of things.

Two years ago, the e-commerce revenue was below Rs 200 crore, and it was estimated to be about Rs 400-500 crore in the year ending March 2015.

All-India revenue from e-commerce is expected to be Rs 900-1,000 crore in FY16 for India Post, according to PN Ranjit Kumar, postmaster general (Mumbai), India Post.

"Revenues are likely to rise in this segment," he said. Both, however, declined to share further details. The e-commerce sector in India has grown by 34% (CAGR) since 2009 to touch $16.4 billion in 2014, and is expected to be about $22 billion in 2015, according to a recent report by PwC. This in turn has triggered a growth in the logistics business.

India's logistics business is estimated at $100 billion, and India Post is hoping to cater to the growing demand in this sector, especially in tier-II and tier-III cities where the presence of private courier companies is limited. The postal department is trying to use its post office network of over 1.5 lakh branches.

One of the advantages the department is its huge land bank which is crucial for logistics business, according to a senior government official.

Source : http://timesofindia.indiatimes.com/

Gmail, Yahoo, Live is Banned by Govt for Official Work

GMail Login: With increase in the cyber snooping on the Governments around the world, The Government of India had banned usage of GMail for Official work by the Govt. Staff to protect the users ( Govt. Staff) and Govt Data.

The email policy which is drafted by The Department of Electronics and Information Technology (DEITY) in October 2013 is implemented by the Government after taking the views from all the ministries.This policy is aimed to protect the sensitive data of Government.

NOW GMAIL LOGIN IS NOT POSSIBLE IN GOVT. OFFICES

GMail Banned in Govt Offices

The Government said in the notification that “The e-mail services provided by other service providers shall not be used for any official communication,” .This decision is took by Central Government and will be followed by both government employees of both central government and state government including the UT also.

This policy strictly says that no Government employee should use the Gmail login or any other foreign E-Mail accounts like Yahoo mail, HotMail for the official work by the staff, And the staff should use the E-Mail services provided by only NIC.

Due to this policy all the government data shall be passing from the Government Servers covering nearly 5-6 lakh Central and State government employees.

And the notification also says that NIC will be Monitoring the activities of the staff and have the power to access the access, review, copy or delete any files on the server of any users (Govt. Staff) for security reasons.

Source : http://www.whatlauderdale.com/news/gmail-login-banned-govt-official-work/1442/

Aadhar enabled bio-metric attendance system – Early leaving is also to be treated as late coming…

"As per existing instructions, half a-day’s casual leave should be debited for each day of late attendance, but late attendance upto an hour, on not more than two occasions in a month"...

Govt introduces Aadhar enabled bio-metric attendance system

The Centre on Friday decided to phase-out manual attendance system and use an Aadhar enabled bio-metric attendance system (AEBAS) in all its offices.

“It has been decided to use an Aadhar enabled bio-metric attendance system in all offices of the central government, including attached and sub-ordinate offices, in India,” said an order issued by the Department of Personnel and Training (DoPT).

Aadhar is a 12 digit individual identification number issued by the Unique Identification Authority of India on behalf of the central government.

The system will be installed in the offices located in New Delhi by this year end.

In other places this may be installed by January 26, 2015, it said.

The Department of Electronics and Information Technology (DeitY) will provide technical guidance for installing the system, the order said.

The equipment will be procured by the ministries or departments as per specifications of DeitY on Directorate General of Supplies and Disposals (DGS&D) rate contract from authorised vendors.

The expenditure will be met by the ministries or departments concerned. “The manual system of attendance may be phased out accordingly,” it said.

The bio-metric attendance system is only an enabling platform. There is no change in the instructions relating to office hours, late attendance etc. which will continue to apply, the order said.

As per existing instructions, half a-day’s casual leave should be debited for each day of late attendance, but late attendance upto an hour, on not more than two occasions in a month, and for justifiable reasons may be condoned by the competent authority.

“Disciplinary action may also be taken against government servants who are habitually late. Early leaving is also to be treated in the same manner as late coming,” the instructions said.

All central government ministries and departments have been asked by the DoPT to follow the orders which comes into force “with immediate effect”.

Source: DDI News

All you need to know about cap on free ATM transactions

The RBI's decision to cut the number of free transactions on other banks' ATMs will  have widespread ramifications. Starting 1 November, if you conduct more than  three transactions on other banks' ATMs in a month, you will be charged Rs 20  per transaction. The apex bank has also allowed banks to charge customers if  they use their own bank ATMs more than five times a month. This applies to  transactions in six metros: Mumbai, Delhi, Chennai, Kolkata, Bangalore and  Hyderabad.

The silver lining in the new rules on ATM  usage is that the charge structure has been harmonised. Before the RBI decided  in 2009 to make five ATM transactions free, banks used to charge anything  between Rs 15 and Rs 60 per transaction at another bank's ATM. This was later  revised to Rs 20 per withdrawal and Rs 9 for non-financial transactions. Banks  have been lobbying for the introduction of charges on ATM usage ever since the  RBI allowed this. Thankfully, the RBI has not permitted  banks to have their way and retained the cap on charges for withdrawals.

While Rs 20 per transaction is not exactly usurious, it can add up to a  sizeable amount every month if you are not careful about your cash flow. With  careful planning, you can avoid paying the ATM charges beyond the free  transactions. However, don't go overboard trying to avoid the ATM charge. For  instance, keeping a lot of cash at home to save on ATM fees could prove  counter-productive. In your effort to save Rs 20 in transaction fee, you may  lose a few hundred rupees  in interest.

Besides, it is possible that your bank does not levy charges for using ATMs  frequently. For instance, preferred customers, who hold a large bank balance or  have made investments through the bank, could be allowed more than  three free transactions a month at other ATMs and an unlimited use of the bank's  own teller machines. The change comes at a time when banks are adopting  technology at a furious pace. Most banks now offer customers the facility of  knowing their account balance or getting a mini statement through an SMS or phone banking. So, avoid using the  ATM for nonfinancial transactions that can be done through other  channels.

6 ways to avoid high ATM  charges
Here's how you can avoid the charges that are  likely to kick in from 1 November 2014.

Use cards wherever possible : Your first weapon against  ATM charges is the plastic in your wallet. Use your debit and credit cards so  that you don't need too much cash. Be alert when you do this. Some  establishments charge 1-2% of the amount as transaction fee, which will defeat  the purpose of using the cards. There is also the danger of overspending if you  use plastic money for every purchase.

Plan your cash flow better : Don't wait till you are  broke to withdraw money from the ATM. Give yourself a buffer of 2-3 days by  indulging in advance planning. In this manner, you won't be forced to use  another bank's ATM. While withdrawing cash, take out more than the amount you  need immediately. Take into account the expenses during the coming 8-10 days and  withdraw accordingly.

Prefer your own bank : If your bank's ATM is in the  vicinity, avoid using another bank's machine. Even if you have to walk 50-100  feet, your first choice should be your own bank's ATM. Only if there is no ATM  close to you should you use another bank's ATM. Some banks have apps that can  help you locate their nearest ATM on the smartphone. Make a list of your bank's  ATMs in the areas you frequently visit.

Keep emergency cash : Keep some cash at home in case you  run out of money due to unforeseen expenses. However, don't keep too large an  amount in cash. In your effort to save Rs 20 in ATM fees, you could be losing  out more in interest on that amount. Besides, keeping cash at home is risky.

Start using dormant account : The silver lining is that  the ATM charges will help revive your dormant bank account. Most banks charge a  small annual fee of Rs 80-100 for a no-frill debit card. One debit card will  allow you 36 transactions on other banks' ATMs and 60 at your own bank in one  year. That is much cheaper than the charge imposed by your current bank if you  exceed the cap on transactions.

Use SMS, phone banking for non-financial transactions : The cap on ATM usage includes non-financial transactions, such as balance  enquiry or a mini statement request. Instead of using the ATM for this, take the  SMS route. Most banks offer SMS facility for checking account balance, mini  statements with last five to 10 transactions, and the status of cheques issued  by you.

Source : http://economictimes.indiatimes.com/\

Track Consignments ( Registered Mail, Speed Post, Electronic Money Order, etc )

Track All Mail Items 

India Post Online Tracking facility

India Post’s online tracking allows you to access tracking information and confirm the delivery of your item by using the tracking number assigned to you at the time of Booking. You can find the tracking number on the Postal receipt handed over to you at the Post office Counter at the time of booking.

What can be Tracked

• Speed post (Domestic EMS)
• International EMS
• Electronic Money Order (eMO)
• Registered Mail
• Express Parcel
• Electronic Value Payable Parcel (eVPP)

How it works

The tracking system is updated periodically to provide you with the most current information available about the location and status of your item. You'll be able to find out the following:

• When your item was booked
• When your item was dispatched and received at various locations during its Journey
• When your item was delivered, or:
• When a Delivery Intimation Notice was issued to notify the recipient that the item is available for delivery

How Can I Track?

1. Enter the Postal Article Number In the Tracking Number(s) box,
2. Select the Go button to view your results.

Tracking Number Formats

Category	Format	No. of digits
Speed Post (EMS) Domestic	EE123456789IN	13
International EMS Artilces to be delivered in India	EE123456789XX	13
Electronic Money Order (eMO)	000000000000000000	18
Registered Mail	RX123456789IN	13
Express Parcel Post	XX000000000XX	13

Common Concerns

What if my tracking information is unavailable?
If you receive a message telling you that your tracking information is unavailable, it doesn't mean that your item hasn't been mailed.

• There may be a delay between scanning events and the availability of tracking information related to those scanning events.
• Depending on how recently your item was mailed, tracking information may not be immediately available (this is most likely to occur in rural locations, or when information is provided by foreign postal administrations).

SMS status reporting for Speed Post & eMO

We are happy to launch SMS tracking facility as an initiative to provide better service to our customers. Initially, the service is available for Speed Post and eMO (electronic money order).
The steps involved:
1) You need to send SMS to 055352 in the following format:
	For Speed Post:
		SP<space>Speed Post number                                                        OR EMS<space>Speed Post number
	For eMO:
		MO<space>eMO PNR No                                      OR EMO<space>eMO PNR No
2) 'IN' at the end of Speed Post number need not be given. Eg. if the Speed Post number is EE123456789in; you need to send the message as: SP EE123456789  The service is not case sensitive - you may use capitals or lower case or a mix of both.
3) The data will be retained upto 3 months from the date of booking for the purpose of SMS tracking.
4) The service is available across all service providers in the country. Rates charged by the service provider are applicable. Source : http://www.indiapost.gov.in/tracking.aspx

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Instructions for accessing your India Post Mail

INSTRUCTIONS FOR FIRST LOG IN TO THE NEW MAIL BOX 

Step 1: Obtain your new password. The password has been sent through SMS to you. If you have not received Please call any one of the following number. 

Mail id doptcs.wave1support@tcs.com

Phone number-
011- 66076729;
011-66076730;
011-66076755,
011-66076756

Step 2: Visit https://webmail.indiapost.gov.in 

Step 3: Log in using your email ID and new password supplied to you. 

Step 4: You will be prompted to change your default log-in password. You have to compulsorily change the 

password, 

 For the first time the user name should be entered as follows 

 indiapost\<your e mail id>
Example if your user name is
cpmg_chh.dop@indiapost.gov.in then the user name should
be entered as follows
indiapost\cpmg_chh.dop@indiapost.gov.in

Step3: Your password must be at least 9 characters in length and have a combination of the following.

• English uppercase characters (A through Z).
• English lowercase characters (a through z).
• Base-10 digits (0 through 9).
• Special Characters (for example! $, #, %). Extended ASCII, symbolic, or linguistic
characters.

Step 4: You are now ready to use your mail box with new email id and changed password.

 If you have issues Pl send a mail to or call any one of the following number Mail id doptcs.wave1support@tcs.com


Phone number
011- 66076729    011-66076730    011-66076755    011-66076756


Source : http://www.indiapost.gov.in/DOP/email.pdf

RTI Process gets Further Boost with the Introduction of ‘e-Indian Postal Order’ for all by the Department of Posts

‘Locality-Based Pin Code Search Directory’ and Value Addition to ‘e-Post Service’ also Launched* 

 India Post (Dept. of Posts) here today launched electronic Indian Postal Order (e-IPO) for Indian Citizens living in India. Earlier last year the Department had launched the e-IPO on 22^nd March, 2013 for Indian Citizens living abroad across the globe to facilitate them for paying online fee for seeking information under the RTI Act, 2005.e-IPO is a facility to purchase an Indian Postal Order electronically for paying RTI fee on-line through e-Post Office Portal https://www.epostoffice.gov.in or India Post web-sitewww.indiapost.gov.in. After paying the fee on-line one just need to annex the print-out of the receipt to the RTI application. Launching the service, Smt. P.Gopinath, Secretary, India Post, said that this has been achieved through a concerted and coordinated effort of her Department, N.I.C. and the Department of Personnel and Training. She generated the FIRST e-IPO for Indian Citizens living in India on the occasion and presented it to an RTI activist.  

            Under this service, the applicant needs to register at e-Post Office portal of India Posthttps://www.epostoffice.gov.in or through India Post web site www.indiapost.gov.in (where a link for e-Post Office has been provided) to create his/ her profile for the first time. Both Debit and Credit cards of any Bank powered by Visa/ Master can be used for this purpose.

            Smt. P. Gopinath also  launched two other services on the occasion: (i) Locality-based Pin Code Search Directory and (ii) Value addition to e-Post service.

            ‘Locality Based Pin Code Search Directory’ will facilitate the public to locate Pin Code up to locality level for usage of correct Pin Code on their mail articles thereby helping in expediting mail processing. This facility can be accessed through India Post web-site. 

Presently, ‘e-Post’ facilitates the customer to send their messages to any address in India with a combination of electronic transmission and physical delivery through a network of almost 1,55,000 Post Offices.  In addition, corporate customers can also avail e-Post facility at special rates and other value additions. Today the following value additions to the e-Post service has been done:

(i)         Many to One : This facilitates sending of same ePost message from many senders to one recipient on recipient’s email box; and

(ii)        One to many  : This facilitates sending of same ePost message from a sender to multiple recipients on recipient’s email inbox.

 डाक विभाग की सचिव श्रीमती पी. गोपीनाथ 13 फ़रवरी, 2014 को नई दिल्ली में विभाग की 3 ई मूल्य वर्धित सेवाओं, ई आईपीओ, ई पोस्ट और क्षेत्र आधारित पिन कोड खोज निर्देशिका का शुभारंभ अवसर पर संबोधित करती हुई।
The Secretary, Dept. of Posts, Smt. P. Gopinath addressing at the launch of the value additions to the 3 e- services of the Department, namely e-IPO; e-Post and Locality-based Pin Code Search Directory, in New Delhi on February 13, 2014.

Source : PIB Release, 13th Feb, 2014

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