Speed Post Services

The network and number of the Speed Post Centres has recently been restructured under Mail Network Optimization Project of the Department of Posts. Speed Post Centres are either National Speed Post Sorting Hubs or Intra-Circle Sorting Hubs. There are 89 National Speed Post Sorting Hubs and 105 Intra Circle Sorting Hubs. A list of the Hubs, state-wise, is given in the tabular form.

                There is no proposal for creating any new Sorting Hub or Intra-Circle Hub in the year 2012-13.

                Department of Posts takes note of the deficiencies in services and complaints received in connection with Speed Post service are processed expeditiously and grievances settled in a time bound manner. The number of complaints received during the last 3 financial years and the percentage of complaints with respect to the Speed Post traffic is given as under:

Year	Number of complaints	Speed Post traffic (in crores)	Percentage of complaints w.r.t. traffic
2009-10	1,74,040	24.08	0.072
2010-11	2,09,735	27.29	0.076
2011-12	1,97,645	39.20	0.050

 The Department of Posts has a well established mechanism for prompt disposal of complaints through Customer Care Centres in all Postal Divisions.

 In order to improve the quality of Speed Post service across the country the network has been restructured as stated at (a) above. The Department is shortly going to commission Automatic Mail Processing Centres in Delhi and Kolkata to expedite mail processing. In addition end –to-end track and trace has been provided for Speed Post articles. Above initiatives will help the Department to compete effectively with the private couriers. 

List of number of National Speed Post Sorting Hubs and Intra Circle Sorting Hubs

State-wise

S.N..	Name of State	National Speed Post Sorting Hub	Intra-Circle Sorting Hub
1.	Andhra Pradesh	6	4
2.	Assam	1	4
3.	Bihar	3	4
4.	Chhattisgarh	1	1
5.	Delhi	1	-
6.	Gujarat	4	10
7.	Haryana	4	2
8.	Himachal Pradesh	2	4
9.	Jammu & Kashmir	2	-
10.	Jharkhand	3	3
11.	Karnataka	8	4
12.	Kerala	6	1
13.	Madhya Pradesh	4	5
14.	Maharashtra	4	11
15.	Manipur	1	-
16.	Tripura	-	1
17.	Mizoram	-	1
18.	Nagaland	-	1
19.	Arunachal Pradesh	-	1
20.	Meghalaya	-	1
21.	Odisha	2	6
22.	Punjab	5	2
23.	Rajasthan	3	6
24.	Tamil Nadu	10	8
25.	Uttar Pradesh	10	13
26.	Uttaranchal	1	4
27.	West Bengal	5	8
28.	Goa	1	-
29.	Army Postal Services	2*	-
Total		89	105

                This information was given by the Minister of State in the Ministry of Communications and Information Technology Shri Sachin Pilot in the Lok Sabha today.

Source :  PIB,  August 8, 2012