REVISED DELIVERY NORMS FOR VARIOUS CATEGORIES OF MAIL (OTHER THAN SPEED POST).
D.G. Post O.M. No. 13-45/2008-D dated 26.11.2014
Reference is
invited to the Directorate O.M. of even no. dated 10.12.2013 (and
Addendum dated 21.01.2014 and 03.06.2014) , vide which revised delivery
norms for Speed Post were communicated . Since then, the revised norms
have also been hosted on India Post website in a PDF as well as in the
shape of an interactive “MS Excel” tool.
2. The matter
relating to revision of delivery norms for various categories of mail
(other than Speed Post) was under consideration at this Directorate,
Accordingly, the delivery norms for mail and parcels have been revised
as under:
(a) For Registered (First Class) Mail:
(i) Local (within Municipal City Limits): 2 days.
(ii) Between Metro cities (Delhi, Mumbai, Chennai, Bangalore, Kolkata and
Hyderabad) : 2 to 3 days.
(iii) Same state: 3 to 4 days.
(iv) Neighbouring state: 3 to 4 days.
(v) Rest of the country (for cities not covered in the category of: same state” and
“neighbouring state”) : 5 to 6 days.
(b) For First Class (Unregistered) Mail:
i) Local (within Municipal City Limits): 2 days.
(ii) Between Metro cities (Delhi, Mumbai, Chennai, Bangalore, Kolkata and
Hyderabad): 2 to 3 days.
(iii) Same state: 3 to 4 days.
(iv) Neighbouring state: 3 to 4 days.
(v) Rest of the country (for cities not covered in the category of: same state” and
“neighbouring state”) : 5 to 6 days.
(c) For Express Parcel:
(i) For 84 cities: Specific norms on city –to-city basis (being communicated
by e-mail)
(ii) Local (for cities other than the 84 cities covered under revised norms for city-to-
city norms and covering only Municipal limits): 2 days.
(iii) Same state (for cities other than the 84 cities and local mail covered under
revised norms): 3 to 4 days
(iv) Neighbouring state: (for cities other than the 84 cities covered under
revised norms): 3 to 4 days
(v) Rest of the
country (for cities other than the 84 cities covered under revised norms
and not covered I “same state” and “neighbouring state”): 5 to 6 days.
(d) For Business Parcel:
(i) Local (within Municipal City Limits): 2 to 3 days.
(ii) Between Metro cities (Delhi, Mumbai, Chennai, Bangalore, Kolkata and
Hyderabad): 3 to 4 days.
(iii) Same state: 4 days.
(iv) Neighbouring state: 4 days.
(v) Rest of the country (for cities not covered in the category of: same state” and
“neighbouring state”) : 5 to 7 days.
(e) For Second Class Mail:
(i) Local (within Municipal City Limits): 3 days.
(ii) Between Metro cities (Delhi, Mumbai, Chennai, Bangalore, Kolkata and
Hyderabad): 4 days.
(iii) Same state: 4 days.
(iv) Neighbouring state: 4 days.
(v) Rest of the country (for cities not covered in the category of: same state” and
“neighbouring state”) : 5 to 7 days.
3. The new
delivery norms for Express Parcels on a city-to-city basis for 84
cities, which are being communicated by e-mail, are also limited to the
local municipal limit of the cities concerned. Further, the new delivery
norms for various categories of mail referred to above would be subject
to the conditions that:
(i) They do not
apply to the articles booked after the cut off time on a day (normally
taken as 3 or 4 pm for booking counters at post offices or as decided
by the Circle concerned) and an extra day may be added in such cases,
(ii) The delivery norms do not include Sundays and Holidays.
(iii) Delay occurring due to curfew, bandh or strike in a particular city may adversely affect delivery norms.
(iv) Delay
occurring due to cancellation of flight/trains/buses/other means of
transport for carriage of mails or off-loading /non-carriage of mail by
the carriers due to any reason is beyond the control of the Department,
and therefore, he same may adversely affect delivery norms.
4. Circles may
give wide publicity to the new norms among the public and display the
norms in the shape of a matrix of prominent/frequently-used destinations
at the post office as display of entire matrix perhaps may not be
possible.
5. The new
delivery norms would also be hosted on India Pos website in a
user-friendly format so that a user could easily find delivery/transit
norms. In the interim, a PDF version of the document will be uploaded by
CEPT on the Department’s website.
6. This O.M.
supersedes all previous instructions on delivery norms for mail and
Parcels (other than Speed Post) issued by this Directorate/Business
Development and Marketing Directorate.
