CLARIFICATION REGARDING PAYMENT OF FAMILY PENSION TO PHYSICALLY HANDICAPPED/MENTALLY DISABABLED CHILDREN.

RBE No. 120/2012

GOVERNMENT OF INDIA (BHARAT SARKAR)

MINISTRY OF RAILWAYS (RAIL MANTRALAYA)

(RAILWAY BOARD)

No.F(E)111/2005/PN1/32           

New Delhi, dated: 25.10.2012.

The GMs/FA&CAOs,
All Indian Railways/Production Units.
(As per mailing list)

Subject: Clarification regarding payment of family pension to physically handicapped/mentally disababled children.

A reference has been received from one the Zonal Railways seeking clarification on certain issues relating to grant of family pension to a son/daughter of a deceased Railway servant suffering from any disorder/disability of mind/mentally retarded or physically crippled/disabled  and is rendered incapable of earning a living even after attaining the age of 25 years of age, in terms of provisions contained in Rule 75(6) of the Railway Services (Pension) Rules, 1993. The matter has been examined in consultation with the Department of Pension & Pensioners Welfare (DOP&PW), and the issues raised are clarified as under:-

Sl no	Clarification Sought	Clarification given
(a	Whether the clarification given by Board vide letter  of even number dated 15.01.2010 will be effective  from the date of issue of the letter or the similarly  placed past cases will also be covered.	(a) The past cases as indicated in letter of even number dated 15.01.2010 will also  be covered under the said instructions.  The financial benefits will accrue from the  date the family pensioner becomes entitled  to the family pension irrespective of whether the injury/handicap occurred/ manifested and whether the same was certified by the  competent medical authorities before or after attaining the age of 25 years.
(b	Whether the Board's clarification of even number dated 15.01.2010 are also  applicable in the case of physically disabled/mentally handicapped son/daughter of CPF/SRPF(C) r etirees who are eligible for grant of Ex-gratia payment for life on fulfillment  of the same very condition as specified for  such son/daughter of the government servant government servant governed by the  Railway Services (Pension) Rules, 1993. If applicable then from which date the clarification  will be effective i.e. whether past cases will also be covered and from which date the financial benefit will accrue in their cases.	(b) The clarification contained in this letter  and letter of even number dated 15.01.2010  will equally apply in the case of similarly placed children of CPF/SRPF(C) beneficiaries.

2  This disposes of Eastern Railway's letters no E787/O/Pen/pt-XXV dated 20.07.2012& 10.09.2012

sd

Mrs Sukhender Kaur

Joint Director Finance(Estt)

Procedure for Dealing With Complaints and achiving targets in a Organisation

Procedure for Dealing With Complaints in a Organisation

Customer service is key in any business. Whether the customer is the general public, a vendor or an investor, when complaints are made against your company by those who patronize it, there must be a procedure in place. You must handle the complaints and ensure that the problem does not become a continuing issue for your business.

1Problem Research

o    When a complaint is present against your business, or someone working for it, the first thing you should do is conduct some research. Talk to the customer or vendor about the problem and get their version of the complaint. Ask them to state, very clearly, the problem they are having, details about the occurrence or circumstances behind the complaint and ask them what they would like to see done, without committing to anything. Then, address those within your organization who were involved or have knowledge of the issue. At this point, all you are doing is gathering facts to determine the best course of action.

Complaint Resolution

o    Once you have gathered all of your facts, it is time to figure out a resolution. Not only do you want to appease the person who made the complaint, whether they are at fault or not, but you want to institute policies in your overall business structure to ensure that the transgression does not occur again. Keep in mind that word of mouth can make or break any type of business, so keeping those who solicit your services happy is important. If it is possible, meet the terms stated by the customer or vendor to satisfy them. If there was no fault on the part of your company, you don't have to do this, but it will still go a long way with the customer.

If the error was made on the part of someone in your organization, address the matter to ensure it will not happen again. This may mean sanctions against an employee, a change in a certain procedure or policy, customer service training or more intense management of a particular group. You can spin the resolution process in a positive manner by offering bonuses or special prizes for those employees who have the least amount of complaints for a designated number of days, weeks, months or quarters throughout the year.

Follow-Up

o    Once the issue has been resolved, it is important to follow up with your employees and the customer who made the complaint. If the customer is still patronizing your business, casually inquire as to whether there have been any more problems. Work closely with managers and employees to be sure that whatever occurred has not happened again. Follow-up is the key to appeasing the customer and fully resolving the complaint.

How to achieve target: A Biggest Issue

Dear friends let me assure you that there is no substitute for hard work. Off course it can be replaced by SMART work, But work you must. There is no shortcut to accomplish your task that doesn't go through the road of hard work.

To make you work in shortest time here are the five simple steps that if followed word to word will lead to accomplishing the task in the most quickest time.

1) Specify the target :- This means specify the work required to be done to the last details. Many times it happens that we do a lot of work regarding achieving a middle of particular tolerance (control limit) when in actual what was required was just adherence to the tolerance. So better know the purpose of the target

2) Time plan:- Nothing can be achieved without actual time plan. So have a time plan with actual dates for the progression of the partial targets.

3) Taking actions:- Action is the soul of target achievement. So a quick action is to be taken as per the plan. Before taking actions, review various options and then go in for a particular action.

4) Regular follow up:- Once the action is initiated it is very necessary to do regular follow-up and check the progress. If found deviating from the target ,then we should either change the action completely or do the modifications as required.

5) Achieve the target:- By following the above steps we are sure to achieve the target and the most important thing here is to congratulate oneself for the success and always maintain the records of success so that in future too, you can refer them, both for building your confidence and also for use as a ready rekoner

One final step, Standardization of a system that works for you is the best way to succeed in life, so record keeping of your successes and failures can guide you to develop a system that actually works for you.

So happy Target Accomplishing!

Courtesy : http://postmastermaharashtra.blogspot.in/

Tips for using Windows 8

The new Windows 8 operating system is now available and it faces users with a lot of changes. There is, for example, no start menu and no task bar on the start screen, which has tiles instead.

Those who would like to switch between programmes must instead move the mouse into the lower left corner of the screen and move downwards. Then a list of recently opened programmes pops up. To use two programmes at the same time, users must drag an application from this list next to the one that’s already opened.

Other important functions are also hidden in the corners of the display for mouse users. If you move the pointer to the lower or upper right, the new Charm Bar opens. This allows users for example to look for files and share them with others on the internet. The Settings includes the control panel, which has the function to shut the computer down.

Microsoft has collected other tips in dealing with its new user interface and put them on its support website. Among the hints is how to close a programme — by clicking on it and dragging it from the top of the screen to the bottom.

But this step is not actually necessary according to the developers as the system does not slow down if many programmes are open. The usual classic programmes meanwhile run like normal on the desktop, complete with task bar and X button in the upper right corner to close it. You can reach the desktop by clicking on the corresponding tile or by using the key combination Windows and D.

Those who would like to get there directly when they start up must use some tricks, according to German computer magazine c’t. The free open source program Classic Shell can be used so that no tile pops up when the computer is started. It can also reconstruct the old start menu — or at least a copy that looks similar. And users can decide which programmes, folders and files are included in the menu.

Source : Thehindu

ENGAGEMENT OF ONE CONSULTANT IN THE DEPARTMENT OF PENSION AND PENSIONERS'WELFARE.

11013/5/2012-Admn.1

Government of India

Ministry of Personnel, Public Grievances & Pensions

Department of Pension & Pensioners Welfare

Lok NayakBhawan, Khan Market, New Delhi-110003

.

Dated, the 1st November, 2012.

CIRCULAR

Subject: Engagement of one Consultant in the Department of Pension and Pensioners'Welfare.

The Department of Pension & Pensioners'Welfare intends to engageone Consultant in the Department of Pension & Pensioners' Welfare. The interested persons who possess the following eligibility criteria are eligible to be considered for aforesaid engagement:

(i) The person must possess Degree of a recognized University;
(ii) Retired Central Government Section Officer with sufficient experience in
Administrative & Accounts work;
(iii) The upper age limit is 65 years as on the last date of submission of
application for the post.

4. The engagement shall be on initially for a period of six months, which may be extended subject to the approval of the competent authority, on the following terms conditions:

(i) Working hours would be normally from 9.00 am to 5.30 pm during
working days including half an hour lunch break in between.
However, in exigencies of work, he may be required to sit late and he
may be called on Sunday and other gazette holiday, if required.
(ii) Consultant shall be eligible for 6 days leave in a calendar year on prorata basis. However, un-availed leave in a calendar year cannot be
carried forward to the next calendar year.
(iii) The Consultant would report to concerned Director/OS;
(iv) The consultancy fee would be last pay drawn minus pension subject
to the ceiling of Rs.25000/- per month;
(iv) Implementation of e-office which include digitization of records,
submission of files through electronic mode; and
(v) Any other work to be assigned by the Department.

4. The engagement may be terminated at any time by the Government without assigning any reason by giving a notice of fifteen days. The application received after 16th November, 2012 shall be summarily rejected without giving any notice

.5. The persons who fulfill the eligibility criteria and are willing to offer their services for the aforesaid job may submit the applications in the prescribed proforma (enclosed herewith) to the undersigned,· Department of Pension and Pensioners' Welfare, Ministry of Personnel, P.G. and Pensions, Lok Nayak
Bhawan, (3rd floor), Khan Market, New Delhi latest by 16th November, 2012.

(SUJASHA CHOUDHURY)

Deputy Secretary / H.O.D.

Tel: 011-24635979

Source:www.persmin.nic.in

LPG refill delayed? Dealer may be fined

Soon, cooking gas dealers will have to pay a fine if they fail to deliver refills within 48 hours of booking. This is one of the provisions the oil ministry is working on for inclusion in the revised marketing guidelines for state-run fuel retailers. 

Ministry sources said the exercise is aimed at addressing complaints from consumers against dealers received during the ongoing verification process of their connections. 

An official said delayed delivery was one of the most common complaints, especially in non-metros . "The modality of a dealer penalty is under discussion. We are not looking at slapping a fine for each case of delayed delivery . It may be graded on the line of, say, if more than 10-20 % of a dealer's deliveries are found to be late," he said. 

The new guidelines would make it simple for a consumer to transfer his/ her connection to another family member. They would also simplify the processes for surrendering, regularizing or reactivating blocked/ dormant connections. 

COMING SOON 

Easy transfer of LPG connection to kin during customer's lifetime or after death Option to surrender connection online Instant new LPG connection without duplication of customer's KYC, for nonsubsidized cylinders New LPG guidelines aim to cut red tape 

Government: Want To Empower Consumers 

The oil ministry has received complaints from various quarters during its ongoing KYC drive to verify LPG consumers . "It is a fact that the process has put consumers to a great deal of hardship . We are aiming to cut red tape to improve service and empower consumers ," a senior ministry official said .

"The refreshed guidelines would also spell out steps and measures already in place but not enforced rigorously because either they don't figure in the norms or there's not much awareness about them . Inclusion in the guidelines would ensure stricter enforcement and improve consumer interface with dealers ," he added . 

The campaign aims at weeding out bogus consumers with multiple connections — the key to the success of the plan to plug exploitation of subsidy and reduce government's financial burden . 

But widespread consumer complaints and political protests over the annual sixcylinder cap has forced a government relook .

WHAT THE NEW NORMS SAY 

FACILITY | GUIDELINES 

1 Instant new LPG connection without any duplication Guidelines | 

Non-subsidized cylinders available at customer's request subject to KYC/duplication checks 

2 Retention/Reactivation of multiple and blocked connection 

Such connections can now be converted to nonsubsidized non-domestic non-exempt rate connection with no KYC formalities. KYC formalities and duplication checks will be required to recommence subsidized cylinder entitlement 

3 Transfer of LPG connection in family member's name when customer is alive 

Now permitted 

4 Transfer of connection to legal heir in case of customer's death 

Now simplified and permitted on furnishing self-declaration by the next of kin 

5 Regularization of connection in third party's name but with all original documents 

Now permitted subject to KYC checks/letters of consent/ bond/security deposit 

6  Regularization of connection in third party's name but without original documents 

Permitted subject to KYC checks/duplication check/ security deposit/affidavit 

7 Reactivation of customers blocked due to non use of connection for more than six months 

Now standardized application with declaration and KYC checks 

8 Surrender connection 

Now available in website. Distributors to contact customers and facilitate surrender. Oil companies now monitor the same 

Source;-The Economic Times
via :http://ipasporissa.blogspot.in/

Vacant Posts for more than one year shall not be revived - Orders of MOF

It was ordered vide Dept of Expenditure, Ministry of Finance OM no 7(1)E.coord/2012 dated 01.11.2012 that posts that have remained vacant for more than a year shall not be revived except very rare and unavoidable circumstances and after seeking clearance of Dept of Expenditure. Click Here to view the said OM in original.

Vigilence Clearence for Promotion - Comprehensive review of Instructions

Click here to view O M F.No.22034/4/2012 -Estt. (D), Dated 02.11.2012 issued by Department of Personnel & Training, Ministry of Personnel, Public Grievances and Pensions on the above subject matter.

PLI/RPLI Awards Presentation Function at Bangalore: 20.11.2012.

The date of PLI/RPLI Awards Presentation Function stands postponed to 20^th November, 2012  at 1430 hrs instead on 19^th November  , 2012.  Tentative programme of the function is as below:

MINUTE TO MINUTE PROGRAMME –PLI/RPLI AWARDS FUNCTION: 20.11.2012   

Time	Event	Remarks
1430-1435  hours	Welcome of Chief Guest  with Bouquet
1435-1440 hours	Lighting of lamp
1440-1445 hours	Invocation
1445-1450 hours	Welcome Address by  CGM (PLI)
1450-1500 hours	Address by CMPG Karnataka Circle
1500-1510 hours	Overview of achievements and future plans for PLI/RPLI- Member (PLI)
1510-1520 hours	Address by Secretary (Posts)
1520-1600 hours	Presentation of Awards by Secretary Posts	Citation by compere
1600-1605 hours	Vote of Thanks –GM (B &I)
1605-1630 hours	Interaction with Press/Media
1630         hours	Tea

Source:- Directorate of Postal Life Insurance Letter No.19-01/2010-LI Dated : 02.11.2012

Courtesy : http://ipasporissa.blogspot.in/

IRCTC : Condition of Carrying ID Card Extended to All Classes of Reserved Train Tickets

Condition of Carrying Identity Card Extended to All Classes of Reserved Train Tickets including Reserved Second Class and Sleeper Class 

The New Provision will Come into effect from 1st December 2012 

The Move AIMS to Facilitate the Travel of Bonafide and Legitimate Passengers and to Reduce the Scope for Misuse of Reserved Ticketing System by Unscrupulous Elements/Middleman 

The List of Prescribed Proofs of Identity has been Expanded to Cover more Variety of Photo Identity Cards for the Convenience of the Passengers

In a major initiative to further facilitate the travel of bonafide and legitimate passengers and to reduce the scope for misuse of reserved ticketing system by unscrupulous elements/middlemen, the Ministry of Railways has decided to extend the condition of carrying original proof of identity during travel on reserved tickets issued through Passenger Reservation System (PRS) for all reserved classes including ‘Reserved Second Class (2S)’, ‘Sleeper Class (SL)’, ‘III Economy Class (3E)’ and ‘First Class (FC)’.  This change in policy will come into effect from 1st December 2012. 

Further, the Ministry of Railways has also decided to expand the list of prescribed proofs of identity to include photo identity cards having serial numbers issued by public sector undertakings of State/Central Government, District Administrations, Municipal Administrations and Panchayat Administrations.

The expanded list of the prescribed proofs of identity for undertaking journey on Tatkal ticket and other reserved classes will now be as follows:

1.  Voter Photo identity card issued by Election Commission of India.

2.  Passport.

3.  PAN Card issued by Income Tax Department.

4.  Driving Licence issued by RTO.

5.  Photo identity card having serial number issued by Central/State Government which include the following:

(i) Pension Pay Order s(PPO)

(ii) Ration Card with photographs

(iii) Senior Citizen cards

(iv) Below Poverty Line (BPL) cards

(v)  ESI cards (with photograph) issued for taking treatment in ESI dispensaries.

(vi) CGHS Cards (with photograph) issued to individual family members of Central Govt. employees.

6. Student Identity Card with photograph issued by recognized School/College for their students.

7. Nationalized Bank Passbook with photographs.

8. Credit Cards issued by Banks with laminated photograph.

9. Unique Identification Card “Aadhaar”.

10. Photo identity cards having serial number issued by Public Sector Undertakings of State/Central Government, District Administrations, Municipal bodies and Panchayat Administrations.

In this way,  the new provision to be effective from 1st December, 2012 will be as follows :-

“Any one of the passengers booked on a PNR for undertaking journey in any reserved class has to produce any one of the above mentioned prescribed proofs of identity in original during the journey failing which all the passengers booked on that ticket will be treated as travelling without ticket and charged accordingly.  The existing provision of the Tatkal scheme where the passenger is required to show the same original proof of identity as indicated on the ticket shall continue.”

It may be mentioned that presently only the following categories of passengers travelling in reserved classes have to produce original proof of identity during the journey:-

- Passengers travelling on e-tickets.

- Passengers travelling on Tatkal tickets.

- Passengers undertaking journey in AC classes on the tickets issued through the computerized Passenger Reservation System (PRS) {except in III Economy -3E class}.

With the new provision, the condition of carrying one of the prescribed identity cards has now been extended additionally to other classes of travel namely - Reserved Second Class(2S), Sleeper Class(SL),  III Economy Class(3E) and First Class(FC).

The above change in the policy is aimed at facilitating the travel of bonafide and genuine passengers and simultaneously to check the scope for travel on transferred tickets.  It is also considered that the proposed change shall also be useful from the security point of view. 

Source : PIB

Postal Pension through Banks

Dte issued the operating procedure for Postal Pensioners through Nationalized Banks.

<< Pl click here to download memo >.