1. Only registered users having valid user id and password (registered
for logging into the CEPT website) can raise a technical issue, called
“Ticket”, in respect of pre-defined modules. Any departmental employee
can register as a user of CEPT Website & resultantly use the HDMS
following due procedure detailed under the Signup link on the Home Page
of http://cept.gov.in.
2. The technical issues can be raised for all types of applications
developed / maintained by CEPT & being used at all types of offices
in the department. However in the first phase of HDMS, a ticket can be
raised in respect of 25 major modules / application / website being used
at 06 major types of operative offices. The remaining applications /
office type is planned to be included under HDMS in second phase
subsequently.
3. Each technical issue raised is allotted a unique identity called
“Ticket Number” automatically. All correspondences in connection with a
particular issue may be seen under this unique ticket number. The user /
ticket raiser may remind the CEPT in case the ticket raised by him is
not replied within a pre-fixed time frame.
4. Each operative unit shall be mapped to the concerned Division /
Region / Circle, which in turn will be able to view the tickets raised
for the units under their administrative control. They can also remind
on the pending tickets.
5. All the issues raised and solution provided by CEPT will be available
for scrutiny at any time and thus in long run, the replies furnished by
CEPT will be used to build a knowledge base.
6. The users are encouraged to provide their feedback on the application as well as on the individual tickets.
7. Please click on User Manual for Ticket Raiser to understand the functionality of the various options under HDMS
Source: cept.gov.in
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