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Showing posts with label Postal information. Show all posts
Showing posts with label Postal information. Show all posts

Wednesday, January 04, 2017

What Is CSI ? What Is Going To Happen In The Future In Post Offices


What Is CSI ? What Is Going To Happen In The Future In Post Offices

What is CSI?

Core system Integrator or in short CSI is a new software which will replace our legacy meghdoot modules completely. 

Yes all software which we are using now like Meghdoot Point Of Sale, Treasury, Sub Accounts, Accounts and Accountant module will be replaced by

  1. CSI Point Of Sale
  2. CSI Back Office and
  3. SAP
All our day to day transaction will be done using the above three new software only. These new software are developed by TCS and trust me they have done a great job. They have brought everything under one roof.

Not only operational post offices, but administrative offices like divisional offices, regional and circle offices must use CSI SAP module to do their daily works. 

Every thing is well organised in this new software. But the learning curve is a little steep. Counter operations are all bit easy but when it comes to the SAP part, things get really rough.

Our day to day work in sub offices is mostly done using CSI Point of Sale (PoS) and CSI Back Office software only.

With the help of these new products which we are going to use soon, our work will greatly reduce.

The duplication of work which we had to do will now completely be gone. Previously, whatever transactions we do at sub offices, were again had to be done at HO using Sub accounts and accounts module, the same transactions are to again accounted for in Circle Offices and again at the directorate level.

This repetition of work will completely be gone. Since all the transactions which take place at Sub offices or even branch offices will be stored in a central location and hence need not fed again in the system.We haven't got the official confirmation but, we think that there will not be any more SO daily accounts, schedules and stuff any more. Just do your work, tally the money and go home. Isn't it great? Yes absolutely.
But the only problem is getting used to the new software. No problem, just keep following our blog and you will be doing good.
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Tuesday, September 20, 2016

India Post Help Centre and a Toll Free Number 1924



                     Ministry of Communications today launched India Post Help Centre and a Toll Free Number 1924 to address the grievances of people in the Country related to Department of Posts. Inaugurating the Help Centre here, Minister of Communications, Shri Manoj Sinha said that the move comes in the wake of Prime Minister Shri Narendra Modi’s PRAGATI (Pro-Active Governance And Timely Implementation) review meetings, where he exhorts the Union Ministers to actively address the grievances of the common man by setting up and strengthening Public Redressal Grievances Mechanism.
 Shri Sinha said that the Help Centre has been launched in three languages -Hindi, English and Malayalam  and gradually all regional languages will be included which are mentioned in the Schedule of the Indian Constitution.
  He said, the Help Centre will be functioning from 8 A.M to 8 P.M on all working days except holidays. Shri Sinha said that soon, in every circle a nodal officer will be appointed to bring efficiency in redressal mechanism.
 The Minister stressed that except in the case of policy decisions, all complaints related to postal services will be addressed within 24 Hours. Shri Sinha recalled that last month he had launched  “Twitter Sewa” for addressing the complaints and concerns of common man and other stake-holders in the telecom and postal sectors, where on an average 100 complaints are received daily related to postal services. He said, the  Department of Posts is one of the 8th largest Department/Ministry in terms of numbers of complaints received. A toll free helpline number ‘1924’ would be available for customers from all over India from landline/mobile phone of service providers namely AirTel, Idea, Vodaphone, Telenor, Aircel, MTS, Reliance etc.
    The complaints received from the complainant on toll free number ‘1924’ would be registered in Computerized Customer Centre (CCC) Portal by the operators at the Dak Bhawan and the 11 digits ticket number would be provided to the complainants. If the complaint already registered, the complainant would be informed the status as viewed in CCC Portal. As soon as the complaint is generated on CCC Portal, the concerned post office will take immediate necessary action to resolve it and would upload the status.

            All the Postal Circles will have a Control Room for monitoring and redressal of complaints. The Nodal Officer in each Circle will open the CCC Portal every day and check all the complaints beginning with “100030 - …… the Toll Free Complaints” and will examine for quick disposal. The Circle Heads would direct to all the Post Offices concerned to ensure that they log in CCC Portal at the beginning of day and at the end of the day compulsorily.

 The case disposal time is one working day subject to policy matters. The complainant would be informed, if it involves policy matter. A reasonable reply should be uploaded in the CCC Portal.  The Circle will update the status of each such cases every 24 hrs. through email on The name of Officers with email address and mobile number in each Circle who will be Nodal Officer, should be sent on email .CPMG should review the ‘1924’ pending cases every day and in case of pendency going beyond 24 hours would give full details and convey his/her observation to PG Cell of Directorate which will provide weekly report to the Office of Secretary (Posts). The Circles would provide utmost priority and quick disposal of the complaints received through Toll Free Centre. All the Circles would propagate and give wide publicity of “Toll Free Number 1924” within their jurisdiction through appropriate medium within budgetary limit.

Saturday, June 04, 2016

India Post Payments Bank to be a reality

India Post Payments Bank to be a reality

The total corpus of the payments bank is of Rs 800 crore, which will have Rs 400-crore equity and Rs 400-crore grant

India Post Payments Bank (IPPB) will be set up as a public limited company under the Department of Posts with 100 per cent government equity. The Cabinet approved a proposal in this respect on Wednesday.

The total corpus of the payments bank is of Rs 800 crore, which will have Rs 400-crore equity and Rs 400-crore grant.

Telecom Minister Ravi Shankar Prasad told reporters after the Cabinet meeting that 650 branches of the postal payments bank would be established in India, which will be linked to rural post offices.

India has 154,000 post offices, of which 139,000 are rural post offices. IPPB will obtain banking licence from the Reserve Bank of India (RBI) by March 2017 and by September 2017, all 650 branches of the postal payments bank would become operational.

Its services will be available across the country through these 650 payments bank branches, linked post offices and alternative channels, riding on modern technology including mobiles, ATMs and simple digital payments.

“This we had planned for three years, but now we will be doing it in a year,” said Prasad. He added that the payments bank, which will be run by a Chief Executive Officer, would be professionally managed and there would be a representation from various other government departments including the Department of Posts, Department of Expenditure, etc.

He said all ‘grameen dak sevaks’ in rural post offices would be given hand-held devices by March 2017.

“We are reinforcing it further. I have had discussion with my officers to give iPad and smartphones to postmen in urban post offices,” said Prasad.

At present, the core banking network of post offices is more than that of the country’s largest lender State Bank of India (SBI).

Source :

Tuesday, May 24, 2016

President conveys his appreciation and admiration for India’s unparalleled postal network.

President conveys his appreciation and admiration for India’s unparalleled postal network.

Shri Pranab Mukherjee, the President of India held a meeting with Shri Ravishankar Prasad, Minister for Communications and IT at the Rashtrapati Bhavan on 20th May 2016, in which the central topic of discussion was the ongoing transformation of the postal network. The President enquired about the modernisation project, and was happy to learn about how the induction of IT was making service delivery at post offices contemporary. He also used the occasion to convey his fondness and admiration for the postal network to the postal staff, through the Minister.

File photo of President Mukherjee with Minister Prasad at a stamp release function in October 2014.

Details of this interaction with the President were revealed by Shri Prasad himself, during his keynote address on 22nd May 2016, at the Conference of the Heads of Postal Circles at Hyderabad.

There have been a few other occasions in the past also when the Department has had the opportunity to benefit from President Mukherjee words of guidance and came in for praise from him. While inaugurating an international postal event at New Delhi’s Vigyan Bhavan in 2013, he had commended the unparalleled network of the Post Office and advised that there is a huge scope for postal services to be engaged in e-commerce, and that it should capitallise on the rising demand for such business products. On that occasion, he had also highlighted the need to move with the times, and said that globalization and easier movement of workforce across nations have opened a great window of opportunity for the postal sector in parcel and money remittance businesses. Further, he had emphasised that worldwide, postal administrations enjoy the trust of people and advised that the Post Office must leverage this and other strengths to provide improved quality of service to the people.
Inauguration of the new building of the Rashtrapati Bhavan PO 
in July 2014. Photo courtesy:
It is no surprise then that hearing from the Minister about developments like the networking of post offices, postal savings coming on a CBS platform and the Post Office preparing to set up a Payments Bank would have been a matter of satisfaction for him. His sending a message a message to the postal staff through the Minister is a rare gesture, which is sure to inspire them to higher standards of service delivery.
The words of appreciation from the President represent the increasing significance of the Postal network in the national mainstream and in public perception. With it also comes a higher responsibility for the management and staff of India Post, the responsibility of living up to the expectations of the country’s First Citizen.
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India Post Payments Bank Will Be Functional By March 17: IT Minister

India Post Payments Bank Will Be Functional By March 17: IT Minister

He said the proposed India Post payments bank will have immense potential to sell third party product and services.

Hyderabad: India Post's payments bank will start functioning from March 2017 and serve as a wider platform to implement financial inclusion programmes, IT & Communications Minister Ravi Shankar Prasad said on Sunday.
"We are going to start the postal payments bank by March 2017. Very soon we will go to the Cabinet and postal payments bank will become operational from March 2017," Prasad told reporters here.

He said the proposed India Post payments bank will have immense potential to sell third party product and services. About 50 companies, including some from abroad, are keen to partner with postal department for the payments bank, like World Bank, Citi from America, Barclay's from England, he said.

Reacting to a query, he said these institutions will offer third party services like insurance products, mutual funds, banking instruments and a variety of financial instruments. Asked on the interest shown by these institutions, the minister said, "...that board will decide, I'm only saying value addition of postal department it is attracting so much global attention." "...they will decide how much to give them. It is a call they will take," he said.

The payments bank of postal department will become a big platform of financial inclusion, Prasad said. "We are going to invest about Rs 800 crore -- Rs 400 crore will be invested by  the department and the remaining amount will be equity part (mobilised as equity)," he said.

"Postal department has the widest network in India. We have 1,54,939 post offices in the country, out of that 25,560 are departmental post offices and 1,29,379 are branch post offices," he said.

"Under (Prime Minister) Narendra Modi, we have decided to re-energise the postal department for India's growth and financial inclusion," he further said. In August 2015, the RBI had given in-principle approval to 11 entities to start payments bank, including the postal department.

The approval is valid for 18 months and all the entities are required to submit a detailed business plan after which they shall be given the final nod.   
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Thursday, December 17, 2015

Calculator For Revised Foreign Postage Rates W.E.F 01.12.2015

Calculator For Revised Foreign Postage Rates Of Letter Post Items W.E.F. 01.12.2015

Thanks to Shri. Dhamotharan,

Thursday, November 26, 2015

Books for Postal / Departmental Examinations

POSTMASTER GRADE I Examination books from
Shri. P.Karunanithy,
Retired Superintendent of Post Offices

Click the below link

Books for IPO Examination

Books for Postmaster Grade I Exam

Guides for Direct PA / SA through Staff Selection Commission

Guides for LGO examination from MTS / Postman to the cadre of Postal Assistant

Books for Postal Exams ( MTS / POSTMAN ) and Syllabus


To get the books by Registered Post, please remit Rs. 800/- Eight hundred only by Money Order to the following address:
Madurai 625014.
 Please write the particulars of books required and your cell number in Money order coupon without fail.

Tuesday, July 07, 2015


Download All India Pincode Directory

All India Pincode Directory along with Contact details of Post Offices including Non delivery and Branch Offices

Download India Post Pincode Directory : Download

Source :

Friday, June 26, 2015

First Postal ATM of Himachal Pradesh inaugurated

First postal ATM (Automated Teller Machine) in Himachal was operational from yesterday with its inauguration at General Post Office (GPO) by Chief Minister Virbhadra Singh.
Speaking on the occasion, Singh said that the ATM facility would help the Postal department to increase the number of savings bank accounts in post offices and also facilitate the customers to avail these services through Internet, mobile and other core banking solutions (CBS).
Initially, 22 ATMs would be set up in Himachal Pradesh at GPO Kusumpti, Summer-hill, Bilaspur, Hamirpur, Barsar, Mandi, Sundernagar, Kullu, Keylong, Dharamsala, Palampur, Kangra, Dehra, Solan, Nalagarh, Parwanoo, Nahan, Rampur, Reckong-Peo, Una and Chamba, he added.
All the 2,316 branches of the post offices of HP circle including rural branch post offices will be provided handheld devices capable of internet connectivity, bar code, smart card and bio-metric reader soon, he added.
Chief Post Master General, Major General AK Suri, gave a detailed account of services rendered by post office in the state, particularly in remote and far-flung areas.

Source :

Friday, June 05, 2015

Certificates printing (No records fetched) error in DOP Finacle

Certificates printing (No records fetched) error in DOP Finacle
  1. In DOP we have two types of certificates categories at present they are NSC( National Savings Certificate) and KVP ( Kisan Vikas Patra ) 
  2. In DOP Finacle application after issuing the certificates we have to print the certificates compulsarily in order to deduct the stock in the application. 
  3. If anyone forget to print the certificates then in the Finacle application stock will not be deducted hence make a practise to print the certificates immediately after issuing the certificates in order to eradicate the printing issues. 
  4. For printing of certificates in DOP Finacle application the menu option is HDRP (Deposit Receipt Print). 
  5. When we try print the certificates using the menu HDRP sometimes we get an error as "FER000238-No Records were fetched "
The screen shot of the error will appear as mentioned in the below figure
Solution for the above problem
The above problem can be occurred due to the following below mentioned reasons
By default the account statement option at the opening of certificates will be "R-Deposit Receipt" , but if the user selected the account statement option as "Passbook" then the above mentioned error will occur i.e., the system will throw the menitoned error at the time of printing.Hence kindly invoke the menu CSCACM(Modification after verificaton menu ) and change the account statement option to "R-Deposit Receipt" and verify in the supervisor.For reference find the screen shot mentioned below

2. If any modification is done for the Certificates accounts before printing then also the system will throw the said error while printing.This can be inquired using the menu HAFI (Audit FIle Inquiry ) by using the following process mentioned below.

Invoke the menu HAFI and enter the following 
  • Enter the A/c ID _______________________
  • Select the Authorized as "Not authorized" as mentioned in the below figure

IndiaPost inks deal to issue 1.5 crore debit cards

IndiaPost inks deal to issue 1.5 crore debit cards

MUMBAI: IndiaPost will soon issue debit cards to its 1.5 crore account holders with the Department of Post signing a Rs 30 crore deal with CMS Info System to supply Rupay enabled cards. The Department of Post (DOP) has over 10 crore account holders in India, and has already begun deploying ATMs across the country in aphased manner.

The personalized debit cards for DOP will be issued on the NPCI platform and their usage would initially only be on ATMs installed at DOP branches, as a closed loop environment. The cards can later be used on other ATMs with Rupay affiliation. These cards will initially be of the magstripe variant, with the option of EMV being available to the account holders after a set period of time.

"This deal will power issuance of personalized cards to complement IndiaPost'sATM deployment plans over a three-year period. We expect this to benefit people using teller facilities at the branches, as they can now begin to use these cards for more convenient cash withdrawals," said Mokam Singh Matta, Head of Card Business, CMS Info System. In addition to financial cards, CMS also personalizes Smart Cards which are being increasingly used in large scale government projects, including National ID, Rashtriya Swasthya Bima Yojana (RSBY), Mahatma Gandhi National Rural Employment Guarantee Act (MNREGA) and Employee's State Insurance Corporation (ESIC). Some of these form a critical backbone for financial inclusion projects in the country, he said.

Saturday, April 18, 2015

Money Order Service Continues with Addition of Online Money Transfer

Press Information Bureau
Government of India
Ministry of Communications & Information Technology
                 The Department of Posts has denied some media reports that its Money Order service has been discontinued. The Money Order service continues to be available to the common man at the same service charge with the same facility of the money being delivered at the door step of the addressee. The Department in a clarification further said that this service had been made more reliable and fast by communicating information about the money to be transferred electronically between the booking and delivery post office. Thus, the money reaches faster to the addressee. The nature of service remains the same and it is also being called an electronic Money Order or eMO. 
Department of Posts also has another service offering instant online Money transfer service called as Instant Money Order (iMO), where the receiver can receive payment in cash through Post Office.