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Showing posts with label Customer care. Show all posts
Showing posts with label Customer care. Show all posts

Thursday, August 11, 2016

Refund for E-Ticket and Railway Ticket Passengers



Refund for E-Ticket and Railway Ticket Passengers 
             As per extant rule, in case of cancellation of trains, automatic refund of fare on confirmed or RAC or Waitlisted e-tickets is directly credited to the account from which booking transactions took place. Online cancellation or filing of TDR is not required in such case. For PRS counter ticket, when the train is cancelled due to unforeseen circumstances such as accident, breach or flood, refund of fare is permissible across the counter within three days excluding the scheduled day of departure of the train.
 Comparative important cancellation & Refund rules for PRS counter ticket and e- ticket are as under:-
PRS COUNTER TICKET
E-TICKET
(i) Cancellation and Refund of fare on confirmed PRS counter tickets is permissible across PRS counter upto 4 hours before the scheduled departure of the train
(i) For refund of fare on e-tickets, online cancellation/TDR have to be filed as the case may be upto 4 hours before the scheduled departure of the train and refund of permissible refund amount is credited to the account from which booking transaction took place.
(ii) Cancellation and refund of fare on RAC/Waitlisted PRS counter tickets is permissible up to thirty minutes before the scheduled departure of the train.
(ii) In case of RAC e-ticket, the same can be cancelled/TDR can be filed online upto thirty minutes before the scheduled departure of the train.
In case of waitlisted e-ticket on
which status of all the passengers is on waiting list after preparation of reservation chart, the refund of fare is directly credited to the account from which booking transaction took place.
(iii) In case of cancellation of trains, or PRS counter ticket, when the train is cancelled due to unforeseen circumstances such as accident, breach or flood refund of fare is permissible across the counter within three days excluding the scheduled day of departure of the train.
(iii) In case of cancellation of trains, automatic refund of fare on confirmed or RAC or Waitlisted e-tickets is directly credited to the account from which booking transactions took place. Online cancellation or filing of TDR is not required in such case
  
This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Lok Sabha on 10.08.2016 (Wednesday).
****
AKS/DK

Source : PIB, (Release ID :148657)

Monday, December 07, 2015

Instructions/Guidelines on Credit Card/Debit Card/Pre-Paid Card



            Reserve Bank of India (RBI) through its Master Circular dated 1.12.2015 (available on its website www.rbi.org.in) has issued consolidated instructions/guidelines on credit card, debit cards/pre-paid card operations of banks. The said instructions contain detailed terms under which a debit card may be issued, inter-alia, advising banks as under:
 
The terms shall put the cardholder under an obligation to take all appropriate steps to keep safe the card and the means (such as PIN or code) which enable it to be used.

The terms shall put the cardholder under an obligation not to record the PIN or code, in any form that would be intelligible or otherwise accessible to any third party if access is gained to such a record, either honestly or dishonestly.

The terms shall specify that the bank shall be responsible for direct losses incurred by a cardholder due to a system malfunction directly within the bank’s control.  However, the bank shall not be held liable for any loss caused by a technical breakdown of the payment system if the breakdown of the system was recognizable for the cardholder by a message on the display of the device or otherwise known.  The responsibility of the bank for the non-execution or defective execution of the transaction is limited to the principal sum and the loss of interest subject to the provisions of the law governing the terms.
Further, with a view to reducing the instances of misuse of lost/stolen cards, banks may consider issuing cards with photographs of the cardholder or any other advances methods that may evolve from time to time.

Friday, September 04, 2015

Update your Aadhaar data



Update your Aadhaar data


Please read the instructions carefully, before submitting the request
You can update the following data either by submitting your request Online or sending request through Post.
  • Name
  • Gender
  • Date of Birth
  • Address
  • Mobile Number
  • If Resident is unable to locate the required Pincode/Village/Town/City/Post Office/District/State or is finding difficulty in local language transliteration, they may send their Update request through Post.
Send Update Request through Post
Source : https://uidai.gov.in/update-your-aadhaar-data.html

Monday, June 22, 2015

Only 10 days left to exchange your pre-2005 currency notes

Image result for indian rupees 1000

Only 10 days are left to exchange pre-2005 currency notes, including those of Rs 500 and Rs 1,000 denominations, at banks as the deadline to do so is ending on June 30.

Seeking cooperation for withdrawing pre-2005 currency notes from circulation, the RBI has asked the public to deposit the old design notes in their bank accounts or exchange them at a bank branch convenient to them.

The earlier deadline was January 1, but later the Reserve Bank of India had extended it till the end of this month.

All pre-2005 notes continue to remain a legal tender. These notes can be exchanged for their full value at bank branches.

It is easy to identify pre-2005 notes. The currency notes issued before 2005 do not have the year of printing on the reverse side. In notes issued post 2005, the year of printing is visible at the bottom on the reverse.

The rationale behind the move to withdraw banknotes printed prior to 2005 is to remove them from the market because they have fewer security features compared with banknotes printed after 2005, RBI said.

It is standard international practice to withdraw old series notes.

Post-2005 notes have added security features and help in curbing the menace of fake currency.

Over 164 crore pre-2005 currency notes of various denominations, including of Rs 1,000 were shredded in regional offices of Reserve Bank in 13-month period ending January.

The face value of the shredded currency notes was around Rs 21,750 crore. As per the details given in Parliament in March, 86.87 crore pieces of Rs 100, 56.19 crore pieces of Rs 500 and 21.75 crore pieces of Rs 1,000 were shredded.
Source : The Economic Times

Saturday, June 20, 2015

How to fast book your Tatkal Tickets on IRCTC Website



We have seen in last few months Indian Railways has changed many rules and regulations on ticket booking.
Existing time limit of advance reservation has been reduced from 120 days to 60 days with effect from 01st May 2013.
Tatkal tickets will be available from 10:00 AM and its really hard to login to IRCTC after 10:00 AM, many times page is expired but don’t worry follow some simple tricks and you will get your Tatkal ticket.
As it is well known that Indian railways is the cheapest way to travel anywhere in the India. A common people can easily afford the cost of travel by train.
We always try to book Tatkal ticket from IRCTC but many times it turns to nightmare and page becomes expired. You have planned your journey but due to slow speed of IRCTC server you can’t book the ticket. There is no any other way, only just to postponed your journey and it also become a huge loss.
It’s very crucial, so what to do to improve speed or any other speedy way to get a Tatkal ticket online from IRCTC. Yes we can do it with following option.
Step-1: As you know IRCTC contains lots of Ads resulted slow landing of page. Now you will have to disable whole Ads on your browser. And it can be done with Mozilla Firefox add on named Adblock plus.
Step-2: First install Adblock plus before visiting to IRCTC website from adblockplus.org/en/firefox URL.

Sunday, January 25, 2015

Postal Department to offer more services


STARTS ‘MEE SEVA’ AND ‘SUNAYASAM UTILITY SERVICES’ IN WARANGAL DISTRICT
The Department of Posts has launched several services for the benefit of people across its head post offices in district such as ‘Mee Seva’ and ‘Sunayasam Utility Services’.
MeeSeva services
Superintendent of Post Offices, Hanamkonda division, G.V. Satayanarayana said the people could now avail all services such as securing birth, death, land certificates, pay municipal tax and others under the Mee Seva and avail services such as payment of power and telephone bills and recharge their mobile phones, pay examination fee, insurance premium and many more under Sunayasam Utility Services.
People can also have TTD special darshan tickets at all the five head post offices in Warangal district.
They could also make use of World Net Express services, which ensure delivery of letters and parcels to over 220 countries within four days with the help tracking facility.
“We are trying to sensitise people on services being offered by the Postal Department. Now the department has introduced many services such as railway reservation, offering of money to temples and Jesus Calls through the department and purchase of Penta mobile phones and many more,” Mr. Satyanarayana explained.

Saturday, November 01, 2014

Starting tomorrow, ATM use over 5 times per month will attract fee of Rs 20


NEW DELHI, 31, Sep 2014 : Using ATMs to withdraw money or for other purposes like balance enquiry beyond five times in a month will attract a levy of Rs 20 per transaction from Saturday.

As per the Reserve Bank's new guidelines that comes into force from Saturday, bank customers in six metros — Delhi, Mumbai, Chennai, Kolkata, Hyderabad and Bangalore — are allowed to withdraw money and/or carry out non-financial transactions like mini-statements at ATMs of banks, where they hold saving/current accounts, free of charge only five times a month.

Every transaction beyond this threshold will be charged Rs 20 per use.

Thursday, August 28, 2014

Prime Minister to Launch Pradhan Mantri Jan Dhan Yojana Tomorrow: To Dedicate Mobile Banking Facility on Basic Mobile Phones to the Nation


Press Information Bureau
Government of India
Ministry of Finance
27-August-2014 17:58 IST
Prime Minister to Launch Pradhan Mantri Jan Dhan Yojana Tomorrow: To Dedicate Mobile Banking Facility on Basic Mobile Phones to the Nation  
            The Prime Minister, Shri Narendra Modi will launch the Pradhan Mantri Jan Dhan Yojana (PMJDY) tomorrow at a function in the national capital. On this occasion, an exhibition on Technology and Financial Literacy will be organized. The Prime Minister will visit this exhibition. A film on ‘Financial Inclusion’ will also be screened. The Prime Minister will unveil a Logo and a Mission Document on Financial Inclusion.  He will also distribute awards to the winners of the Logo contest and the ‘account opening kit’ to five beneficiaries on this occasion. He will dedicate the mobile banking facility on the basic mobile phone (USSD) to the nation. 

The Union Finance Minister Shri Arun Jaitley, Minister of State for Finance, Ms. Nirmala Sitharaman, Principal Secretary to the Prime Minister, Cabinet Secretary and Governor, Reserve Bank of India (RBI) will be present on this occasion among other dignitaries. 

Under PMJDY, Comprehensive Financial Inclusion based is proposed be achieved under the six pillars as under: 

Phase I (15th August ,2014-14th August,2015)- 

v     Universal access to banking facilities

v     Providing Basic Banking Accounts with overdraft facility of Rs.5000 after six months and RuPay Debit card with inbuilt accident insurance cover of Rs. 1 lakh and RuPay Kisan Card

v      Financial Literacy Programme 

Phase II (15th August 2015-15th August,2018)- 

v     Creation of Credit  Guarantee Fund   for coverage of defaults in overdraft  A/Cs

v     Micro Insurance

v     Unorganized sector Pension schemes like  Swavlamban  

In addition, in this phase, coverage of households in hilly, tribal and difficult areas would be carried out. Moreover, this phase would focus on coverage of remaining adults in the households and students. 

·        All the rural & semi urban areas of the country is proposed to be mapped into Sub Service Area (SSA) comprising 1000-1500 households with an average 3-4 villages with relaxation in NE/ Hilly states.

·        It is also proposed that looking to the viability of each centre around 74000 villages with population more than 2000 which were covered by Business Correspondents under Swabhiman Campaign will be considered for conversion into full fledged Brick & Mortar branches with staff strength of 1+1/1+2 in the next three years.

·        All the 6 lakh villages across the entire country are to be mapped according to the Service Area of each Bank to have at least one fixed point Banking outlet catering to 1000 to 1500 households, called as Sub Service Area (SSA). It is proposed that SSAs shall be covered through a combination of banking outlets i.e branch banking and branch less banking.Branch banking means traditional Brick & Mortar branches. Branchless bankingcomprises of fixed point Business Correspondents agents, who act as representative of Bank to provide basic banking services.

·        The implementation strategy of the plan is to utilize the existing banking infrastructure as well as expand the same to cover all households. While the existing banking network would be fully geared up to open bank accounts of the uncovered households in both rural and urban areas, the banking sector would also be expanding itself to set up an additional 50,000 Business correspondents (BCs), more than 7000 branches and more than 20000 new ATMs in the first phase .

·        The comprehensive plan is necessary considering the learnings from the past where a large number of accounts opened remained dormant, resulting in costs incurred for banks and no benefits to the beneficiaries.  

v     The plan, therefore, proposes to channel all Government benefits (from Centre/State/Local body) to the beneficiaries to such accounts and pushing the Direct Benefits Transfer (DBT) scheme of the Union Government including restarting the DBT in LPG scheme. MGNREGS sponsored by Ministry of Rural Development (MoRD, GoI) is also likely to be included in Direct Benefit Transfer scheme.

·        Keeping the stiff targets in mind, in the first phase, the plan would focus on first three pillars in the first year starting from 15th August, 2014.

·        The target for setting up additional 50,000 BCs is quite challenging given the constraints of telecom connectivity.

·         In order to achieve this plan, phase wise and State wise targets for Banks have been set up for Banks for the period 15th August, 2014 to 14th August, 2015. 

·        In order to achieve a “demand” side pull effect, it would be essential that there is Branding and awareness of Business Correspondent model for providing basic banking services, Banking Products available at BC outlets and RuPay Cards. A media plan for the same is being worked out in consultation with banks.

·        A Project Management Consultant/Group would be engaged to help the Department implement the plan.

·        It is proposed to launch the programme simultaneously at National level in Delhi, at every State capital and all district headquarters.

·        A web-portal would be created for reporting/monitoring of progress.

·        Roles of various stakeholders like other Departments of the Central Government, State Governments, RBI, NABARD, NPCI and others have been indicated.

·        Gram Dak Sewaks in rural areas are proposed as Business Correspondent of Banks.

·        Department of Telecom has been requested to ensure that problems of poor and no connectivity are resolved. They have informed that of the 5.93 lakh inhabited villages in the country (2011 census) only about 50,000 villages are not covered with Telecom connectivity.

All you need to know about cap on free ATM transactions



The RBI's decision to cut the number of free transactions on other banks' ATMs will  have widespread ramifications. Starting 1 November, if you conduct more than  three transactions on other banks' ATMs in a month, you will be charged Rs 20  per transaction. The apex bank has also allowed banks to charge customers if  they use their own bank ATMs more than five times a month. This applies to  transactions in six metros: Mumbai, Delhi, Chennai, Kolkata, Bangalore and  Hyderabad.

The silver lining in the new rules on ATM  usage is that the charge structure has been harmonised. Before the RBI decided  in 2009 to make five ATM transactions free, banks used to charge anything  between Rs 15 and Rs 60 per transaction at another bank's ATM. This was later  revised to Rs 20 per withdrawal and Rs 9 for non-financial transactions. Banks  have been lobbying for the introduction of charges on ATM usage ever since the  RBI allowed this. Thankfully, the RBI has not permitted  banks to have their way and retained the cap on charges for withdrawals.

While Rs 20 per transaction is not exactly usurious, it can add up to a  sizeable amount every month if you are not careful about your cash flow. With  careful planning, you can avoid paying the ATM charges beyond the free  transactions. However, don't go overboard trying to avoid the ATM charge. For  instance, keeping a lot of cash at home to save on ATM fees could prove  counter-productive. In your effort to save Rs 20 in transaction fee, you may  lose a few hundred rupees  in interest.

Besides, it is possible that your bank does not levy charges for using ATMs  frequently. For instance, preferred customers, who hold a large bank balance or  have made investments through the bank, could be allowed more than  three free transactions a month at other ATMs and an unlimited use of the bank's  own teller machines. The change comes at a time when banks are adopting  technology at a furious pace. Most banks now offer customers the facility of  knowing their account balance or getting a mini statement through an SMS or phone banking. So, avoid using the  ATM for nonfinancial transactions that can be done through other  channels.

6 ways to avoid high ATM  charges
Here's how you can avoid the charges that are  likely to kick in from 1 November 2014.

Use cards wherever possible : Your first weapon against  ATM charges is the plastic in your wallet. Use your debit and credit cards so  that you don't need too much cash. Be alert when you do this. Some  establishments charge 1-2% of the amount as transaction fee, which will defeat  the purpose of using the cards. There is also the danger of overspending if you  use plastic money for every purchase.

Plan your cash flow better : Don't wait till you are  broke to withdraw money from the ATM. Give yourself a buffer of 2-3 days by  indulging in advance planning. In this manner, you won't be forced to use  another bank's ATM. While withdrawing cash, take out more than the amount you  need immediately. Take into account the expenses during the coming 8-10 days and  withdraw accordingly.

Prefer your own bank : If your bank's ATM is in the  vicinity, avoid using another bank's machine. Even if you have to walk 50-100  feet, your first choice should be your own bank's ATM. Only if there is no ATM  close to you should you use another bank's ATM. Some banks have apps that can  help you locate their nearest ATM on the smartphone. Make a list of your bank's  ATMs in the areas you frequently visit.

Keep emergency cash : Keep some cash at home in case you  run out of money due to unforeseen expenses. However, don't keep too large an  amount in cash. In your effort to save Rs 20 in ATM fees, you could be losing  out more in interest on that amount. Besides, keeping cash at home is risky.

Start using dormant account : The silver lining is that  the ATM charges will help revive your dormant bank account. Most banks charge a  small annual fee of Rs 80-100 for a no-frill debit card. One debit card will  allow you 36 transactions on other banks' ATMs and 60 at your own bank in one  year. That is much cheaper than the charge imposed by your current bank if you  exceed the cap on transactions.

Use SMS, phone banking for non-financial transactions : The cap on ATM usage includes non-financial transactions, such as balance  enquiry or a mini statement request. Instead of using the ATM for this, take the  SMS route. Most banks offer SMS facility for checking account balance, mini  statements with last five to 10 transactions, and the status of cheques issued  by you.


Source : http://economictimes.indiatimes.com/\

Monday, August 18, 2014

Only 3 free withdrawals from other ATMs, 5 from own



If you are in a metro and planning to withdraw cash from other banks' automated teller machines (ATMs), be careful. Savings bank account holders will, henceforth, enjoy only three free transactions at other ATMs, instead of five per month.

The country's banking regulator, the Reserve Bank of India has just issued a note to this effect. This will apply for transactions done at ATMs located in six metro centres — Mumbai, Delhi, Chennai, Kolkata, Bangalore and Hyderabad, which are well-served in terms of payment infrastructure.

RBI said banks are free to offer free transactions above this mandated limit but not many banks are likely to offer freebies as cost of maintaining small accounts has risen over the years.

The new diktat will not apply to customers having no-frills or basic savings bank ( BSBDA) type of accounts as well as for those situated outside these six metro centres.

The objective of this direction, RBI said, is to "move away from micro management of business decision of banks while protecting the interests of the weaker sections of the society".

RBI said it has taken into account the associated costs of infrastructure to banks and the economy more generally before coming up with the new direction.

The central bank has also advised banks to provide their own savings bank account holders with at least five free transactions per month at their own ATMs. Beyond this, banks may decide to levy transaction charges but that should not exceedRs 20 plus taxes per transaction.

The number of ATMs has increased to over 1.6 lakh across the country at the end-March 2014 from a little over 27,000 seven years back.

The point-of-sale (POS) infrastructure has increased from 3.2 lakh to 10.65 lakh terminals during the same period. The development of other payment mechanisms and related infrastructure is more visible in metropolitan areas.

Reserve Bank of India told banks to keep customers aware of the changes in the rules to improve customer satisfaction quotient.
Source : The Economic Tumes

Thursday, May 08, 2014

New Features - Auto Closure In CCC IndiaPost Software


A new feature has been provided in the CCC called AUTO CLOSURE FACILITY. The auto-closure will be available from 15/05/14.

At present, the Customer Care Centres have to login to the CCC software and then check every case and provide suitable reply with reference to available information.There are many types of complaints, like NON DELIVERY OF ARTICLES, NON PAYMENT OF EMOS etc. can be settled using the data which is already available in the system. As delivery information is available in the central server, for such complaints the CCC software has been modified to search Registered Net, Parcel Net, Speed Net and eMO data base for the delivery/payment information, fetch that information from the respective servers, update in the CCC software and then automatically close the complaints. The whole exercise will be done daily once at 6.00 AM. Therefore the complaints pertaining to NON DELIVERY OF ARTICLES and NON PAYMENT OF EMOS will get closed automatically without the intervention of Customer Care Centres.

Thursday, April 24, 2014

Career Prospects of Postal Assistants/Sorting Assistants In Department of Posts



http://sapost.blogspot.in/

1. Eligible to be promoted to MACP-1 with grade pay Rs.2800/- and MACP-II with grade pay Rs.4200/- and MACP-III with grade pay of Rs.4600/- on completion of 10, 20 and 30 years of service respectively as per Modified Assured Career Progression scheme.


2.  Eligible to appear for Postmaster Gr.1 examination on completion of 5 years of service. On passing  the above examination they will be appointed as Postmaster (Gr.1) and thereafter will be promoted to the cadre of Postmaster, Gr.II,Gr.III according to eligibility. Those who have satisfactory service record of 5 years in the cadre of Postmaster Gr.I are eligible to appear for Sr. Postmaster (Gr.B) examination and on passing the examination they will be appointed as Sr. Postmaster in Gazetted Head Post offices.  PM Gr. 1 officials can not appear for  Sr. postmaster Examination for the time being. PM Gr.III officials with 2 years service are eligible to be promoted to the post of Sr. postmaster under 25% quota Depending upon their performance and eligibility , they can be appointed as Chief Postmaster(Gr.A) in metropolitian cities like Mumbai, Calcutta etc.


3. Eligible to be  promoted to the Supervisory cadre of  LSG (Lower Selection Grade) norm based posts with grade pay of Rs. 2800/- and thereafter to the cadre of HSG-II (Higher Selection Grade) with grade pay of Rs.4200/- and subsequently to  the cadre of  HSG-I with grade pay of Rs.4600/- respectively on completion of requisite period of satisfactory service.

4. Postal Assistants promoted to the LSG Supervisory cadre  on completing 5 years of satisfactory service will be eligible to appear for limited departmental competitive examination for selection as Superintendent Postal Service group B directly  and on passing the above examination they could be posted as Head of Postal/RMS Divisions in the cadre of Superintendent and Assistant Director in postal Administrative wings such as Regional, Circle offices and Postal Directorate New Delhi as the case may be.

5. Eligible to appear for Inspector (posts) examination on completion of 5 years of satisfactory service. On passing  the above examination they will be appointed as Inspector (Posts) in Postal/RMS Sub Divisions and thereafter will be promoted to the cadre of Asst. Superintendents in Postal Sub Divisions, Divisional/Regional /Circle offices and Postal Directorate,New Delhi and eligible to be promoted as Superintendents in Postal/RMS Divisions and Asst. Directors  Regional /Circle offices and Postal Directorate,New Delhi according to eligibility. Inspector (Posts) having  5 years of service can directly appear for Postal Service Group B Examinations. Those who have satisfactory service record in the cadre of Superintendent Postal Service Group B are eligible to be promoted in the cadre of Sr. Superintendent of Post Offices /Asst. Postmaster General (Gr. A) and Director of Postal Services etc.  based on their performance.

6. In addition to the  above Graduates working as Postal Assistants/Sorting Assistants  (even though not having minimum service) can apply for Combined Graduate level examination  being conducted by Staff selection Commission every year depending upon their eligibility  and choice  can be appointed as Inspector (Posts) under Direct Quota .

7. Postal Assistants/Sorting Assistants (who are graduates) working in the Department of Posts  can appear for Civil Service Examination and are eligible to be appointed as  Sr. Superintendent of post Offices directly with promotional prospects  to the cadre of Director of Postal Services, Postmaster General , Chief Postmaster General, Member Postal Service Board, and Director General /Secretary Posts based on their performance and eligibility.

8. Another advantage is relaxation of upper age limit for applying for Government recruitment examination for selection to various officer posts under staff selection commission and Union Public Service Commission. For example, though certain upper age limit has been prescribed for appearing for Combined Graduate level Examination for selection to the posts detailed below, RELAXATION IS ADMISSIBLE TO POSTAL ASSISTANTS/SORTING ASSISTANTS AS PER GOVERNMENT ORDERS, AS THEY ARE GOVERNMENT SERVANTS.


The NORMAL AGE LIMIT FOR SELECTION AS : Inspector of Income Tax , Inspector (Central Excise)/ Inspector (Preventive Officer)/ Inspector (Examiner)/ Inspector of Posts-/ Assistant Enforcement Officer /Inspector (CBN) Compiler/ Divisional Accountant/ Auditors/ UDCs /Tax Assistants/ Junior Accountant & Accountant /Sub-Inspector (CBN) :27 years
Statistical Investigator Gr.II:  Not exceeding 26 years
Assistant/Sub Inspector in CBI :27 years

AGE RELAXATION APPLICABLE
For Group “B” posts
Central Govt. Civilian Employees (General/Unreserved) who have rendered not less than 3 years regular and continuous service:5 years
Central Govt. Civilian Employees (OBC))
 who have rendered not less than 3 years regular and continuous service as on closing date for receipt of application 8 (5 +3)years
Central Govt. Civilian Employees (SC/ST)
Who have rendered not less than 3 years regular and continuous service as on closing date for receipt of application 10 (5+5) years

For Group “C” posts
Central Govt. Civilian Employees (General/Unreserved) who have rendered not less than 3 years regular and continuous service as on closing date for receipt of application : Upto40 years of age
Central Govt. Civilian Employees(OBC) who have rendered not less than 3 years regular and continuous service as on closing date for receipt of application Upto 43 years of age
Central Govt. Civilian Employees (SC/ST)who have rendered not less than 3 years regular and continuous service as on closing date for receipt of application : Upto 45 years of age


Thanks to
Sri.  A.Sivasankaran,