SOFTWARE AND HARDWARE PROBLEM SOLVING TUTORIAL

SOFTWARE AND HARDWARE PROBLEM SOLVING TUTORIAL

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COMPUTER HARDWARE AND SOFTWARE TROUBLESHOOTING 

CHAPTER 1  -    HARDWARE TROUBLE SHOOTING.

                The following are the some of the remedial action that can be taken during the problems listed.

PROBLEMS	PROBABLE SOLUTION
1)      While switching on the system, error is shown as “KEY BOARD MISSING”	Check whether the cable from key board is connected to the system in the backside.
2)      When switching on monitor light glows, but no symptom in the PC.	Check whether the power cable is connected to the system. Check whether there is power supply in that point.
3)      When switching on the computer, system starts. But no symptom in monitor.	Check whether the power cable is connected to the monitor. Check whether there is power supply in that point.
4)      When switching on the system, system starts. Monitor light glows.  But no display.	Check the brightness, contrast settings of the monitor.
5)      After switching on, the computer restarts automatically, frequently.	Check the power supply for consistency.  There may be heavy fluctuation.
6)      Mouse movement is very jerky.	There may be heavy dust accumulated under mouse ball.  Turn the mouse upside down. Take off the cover & the ball . Clean the ball with soft cloth.  Put the ball back & replace the cover. Use a good mouse pad with smooth surface.
7)      Key board keys are not working properly.	Paper bits/clips may be accumulated inside the key board preventing the keys to function properly.  Turn the key board upside down. Shake out any paper, paper clips that can be inside.
8)      In Printer, consistently faded or light characters are printing.	Replace the ribbon with new one.
9)      A small, blank line is printed consistently.	Print head pin defective. Replace print head.
10)  Print head gets struck on one side while printing.	Dust may have accumulated in the print head moving rod.  Clean it with 3-in-1 oil.
11)  Printer is switched on. Even after print command is given, no print out.	Check whether the ‘online’ button is switched on. Check whether the printer data cable is connected to the system.
12)  In laser printer, if printing is light and dark and in some places disappearing.	Ink may have become dry.  Take out the Toner out of the printer, shake it gently and put it back in the printer. If the problem still persists, refill / replace the toner.
13)  UPS output stops immediately after power off.	Batteries are not charged properly. Fill with distilled water, in case of maintenance batteries. Identify the defective battery and replace, in case of Sealed Maintenance Free batteries.

NOTE:  THE ABOVE LIST IS NOT EXHAUSTIVE.   

               

CHAPTER 2   -    SOFTWARE TROUBLE SHOOTING.

                The following are the some of the remedial action that can be taken during the problems listed in the DEPARTMENTAL SOFTWARE..

POINT OF SALE:

PROBLEMS	PROBABLE SOLUTION
1)      When the Point of sale is started, it shows error “ERROR NO.52”	It denotes that software is unable to link to the server. Check whether the server is on. Check whether the system is connected to the network.  For this, check the task bar. If this icon is present, then it shows that network link is not available. Log off and again logon to the domain. Check whether the network cable is connected to the system.
2)      User name of counter PA not appearing after shift begin.	Ask the supervisor to check the work allocation.  The time may be given wrong.  Ask him to modify it.
3)      In transaction screen “OK” appears instead of “PRINT”	Supervisor to log on. Under Tools menu, click on “Receipt printing”
4)      While doing transaction, against the weight column , the system shows “NotOK” and not responding.	Go to Tools menu, remove the click before “Weighing machine”

POSTMAN

PROBLEMS	PROBABLE SOLUTION
1)      While clicking the “Post sorting” option, it shows error message “No beat is allotted to you”	Ask supervisor to give beat allocation to your user name under Tools Menu.
2)      While clicking the MO Returns option to take returns of MOs by Postman, “Cash Is yet to be issued to postmen” message appears.	Ask supervisor to submit the MO amount to treasury under menu, Treasury-> Submit-> Cash to Postman. If already submitted, then ask Treasurer to give cash through Treasurer software.
3)      While invoicing VP articles for delivery, VPMO commission is calculated wrongly.	Ask supervisor to check the current configuration under menu “Configuration -> MO commission configuration.

DESPATCH:

PROBLEMS	PROBABLE SOLUTION
1)      While fetching the articles from counter/Spl journal/BOs, it shows error message with words “Unconfigured article type”	Ask supervisor to configure bag types correctly under menu “Master -> Bag type”
2)      While viewing the delivery abstract both side, there is a huge difference of articles between receipt side and dispatch side, after autosorting.	Pin range allotment is not complete.  Ask supervisor to go to menu “Master -> Allot Pinrange” and rectify.

TREASURY:

PROBLEMS	PROBABLE SOLUTION
1)      While viewing SO Daily account / HO summary, out of account transactions are shown.	It means the supervisor of the concerned branch has not verified the accounts in respective software.  Ask him to verify.

SUB ACCOUNTS:

PROBLEMS	PROBABLE SOLUTION
1)      While printing BO slip, it shows message “printed in file ….” without printing through printer.	Check the printer icon in the menu bar for any red circle. It means the printer is disabled.  Click the icon. The red circle on the icon will disappear.

SB CASH:

PROBLEMS	PROBABLE SOLUTION
1)      While trying to login as PA, it shows error message as “You have not assigned any role”	Ask supervisor to assign the counter to your name under the menu “Master->counter assignment”

The above items are not exhaustive.
                If the problem persists even after trying the above suggestions, contact the  Sys Admin or designated technology person of your office / division.

Courtesy : http://tarunmondal.blogspot.in/

Error : While fetching the POS articles - "Heterogenous Query......"

SpeedNet :- Collection of Articles - My Office

Error : while fetching the POS articles - "Heterogenous Query......"

Run the EXL file in Script Tool.exe for POSPCC database.

(Script Tool.Exe is available in SpeedNet Solutions)

FetchFromCounter_HeterogenousQuery_Solution

C CLASS POST OFFICE WORK FLOW-A TUTORIAL

As all we know about the modernization of Post Offices are in its way and in relation to this Computerization of Post Offices have been started. Computerization of all Departmental Post Offices were completed in all Postal Division recently. The Sub Postmasters those who are working in C class offices got confused by the Meghdooth Packages. In C class offices also they have to be worked as like as a Head PO/ A Or B class offices.

Until a new version of meghdooth packages were develop Follow these steps and we are sure you can rush your home as early. Before going to the steps please Keep your Counter Cash In three Boxes .

In the First Box -- Yesterdays Closing Cash
Second Box -- Point Of Sale Revenue
Third Box -- Savings Bank Collection

Step 1: Run Emo Client

It can can be seen in Start Menu

Step 2: Day Begin all Packages

Package Name	DaY Begin		Day End		Work Allocation
	USER=SPM	USER=PA	USER=SPM	USER=PA
EMO	YES	NO	YES	YES	WORK allocation BY SPM
SPEED NET	YES	NO	YES	YES	WORK allocation BY SPM
POSTMAN	YES	NO	YES	NO	NO WORK allocation BY SPM
SUB ACCOUNT	YES	NO	YES	NO	NO WORK allocation BY SPM
TREAUSRER	YES	NO	YES	NO	NO WORK allocation BY SPM
POINT OF SALE	YES	NO	YES	YES	WORK ALLOCATION BY SPM
SB CASH	NO	NO	NO	NO	NO WORK Allocation BY SPM
DESPATCH	NO	YES	NO	YES	NO WORK Allocation BY SPM

Step 3: Log in as PA in Emo package and print Emos received and invoice Emos to Postman and Branch Office(if any attached) in Postman Package

Step 4: Enter Registered Letter and Parcel Bag details in the Postman Package and Invoice Registered Letters and Parcels to Postman and Branch Office(if any attached)

Step 5: Scan the Bag particulars in SpeedNet Package and invoice Speed Articles to Postman and Branch Office(if any attached)

Step 6*: Enter the documents details that are sent along with the BO Slip in Sub Accounts Package


Step 7*: If cash/ stamp/ both sent to BO enter the particulars of remittance in Treasury Package and note down the the weight of Cash Bag (if sent in cash bag) in the Sub Accounts Package


Step 8: Take reports of Registered Articles(both RLs and PLs) and Emo to Postman and BO(if any) from Postman Package.

Step 9: Take Speed post article Delivery slip and Speed Post articles to BO(if any) from SpeedNet Package


Step 10*: Print BO slip in Sub Accounts Package

Step 11: Give Emo payment cash to Postman

11(a) In Postman Package Login as SPM and Isuue Pay Order

11(b) In Treasury Package login as PA(TRR) and give Emo cash to Postman

Step 12#: when Cash/Cheque/Stamp received from HO Receive it as Cash/Cheque/Stamp in Treasury Package.

Do this Step before Step 7/11 or after step 07/11 according to your cash needs

Morning Busy hours will come to an end when Step 12 Completes. There after Counter Busy Hours. After the Counter Transaction hour is over (mostly before the arrival BO if attached) transfer the Counter cash to Treasury Package from Point of sale and SB Cash Packages. In Treasury Package receive the transferred Cash from the POS and SB cash Packages.

Step 13: Check the Submit Account of Point Of sale Package and note down the Balance on Hand figure. This figure must tally with our Physical Cash in POS cash Box. If Tallies transfer the cash to Treasury Package using Cash entry menu of POS Package.

Step14: Receive the Cash from POS package in Treasury Package.

[Note:- It will be a good practice to view TCB after the Receipt of cash ]

Step15: Enter the Sub Office(no BO transaction this time) SB receipts and Payments figure in SB Cash Package

Step16: Note balance on hand Figure of SB Cash package by viewing Submit account

(a) if it is a +ve figure then the balance on hand must be transferred to Treasury Package(this means Deposit is more than withdrawal)

(b) if it is a -ve figure, then the seen amount should be received from Treasury Package

Acknowledge the Cash sent by SB cash Package by Treasury Package if it is +ve

Acknowledge the Cash sent by Treasury Package by SB cash Package if it is -ve

Step17: View the Submit Account of both POS and SB Cash Packages and confirm Balance on Hand is Zero. If so view the Treasurer's cash Book(TCB)in Treasury Package and confirm the Cash Shown in the Page 2 of TCB tallies with the total Cash of Office.

If tallies get relaxed everything is fine for now and wait for the BO(if any)/ Postman/ Both return.

If no BO is attached continue with Step 18 or Postman arrived rearlier from Beat follow Step26 after Step 17 and continue Step18

Step18*: Post the BO daily Account details in Sub Account Package

Step19*: Receive cash (if any) sent by BO in Treasury Package Under BO remittance Cash

Step20*: Go to Sub Account Package and Login as SPM and verify the Cash sent to and received (if any) by BO.

Step21*: Do Remittance Adjustment by Sub Account Package Spm. Do this whenever cash sent to BO/Received from BO/ Both happens after Step 20

Step22*: check Transit and Advance Table by Using Transit option Of Sub Account Package

Step23*: Give BO sb Transactions in SB Cash Package

Step24*: Do the BO remarks of Speed Post articles, EMO, Registered Letter, parcel and Money orders

(a) Reg Letter/parcel, MO, Emo- in Postman Package

(b) Speed Post & UID articles - in SpeedNet Package

Step25*: Re book the TRC, RPLI, VPMO(if VP delivered) and EMO in POS Package

Step26: Take the returns of Postman

(a) In Postman Package- Reg Letter/parcel, MO, Emo

(b) In SpeedNet Package- SpeedPost & UID articles

Step27: Return any cash to Treasury Package if any Unpaid Emo/MO or Vp deliverd by Postman

Step 28: Despatch the Counter booked, Postman returned and BO returned/ Booked registered Letter, Parcel,MO, Speed Post articles. Use Despatch Package for Reg Letter, Parcel and MO.

Use SpeedNet Package for Speed Post articles.

step29: Check The TCB and Confirm the Physical Cash Tallies with the TCB closing Cash and also note down the Total Closing balance of TCB in Treasury Package

Step30: Print the Submit Account Report of POS and SB Cash Package. (if nothing wrong with the BO entries both submit Account Balance on Hand Figure will be Zero).

Step31: Log in as SPM in POS and SB Cash Package and verify the acounts

Step32: Submit the accounts of Postman and window(if any) in Postman Package

step33: View Daily Account in Treasury Package by log in as PA/TRR of Treasury Package.

Check (a) All part I & II entries are correct

(b) Cash Noticed in TCB Tallies with Daily Account and Physical cash

(c) Stamp and Cheque Balance Noted in TCB Tallies with dail account

(d) total balance agree with TRR statement figure of Daily Account tallies with TCB closing balance.

Everything then go forward to take reports

Step34: Log in as PA in POS Package and do Shift End and take reports and Log in as SPM and do Shift End

Step35*: Take BO Summary Report by Log in as PA in Sub Account Package

Step35: Print Emo paid, Mo paid list, Reg/Parcel abstract from Postman Package. Speed abstract From Speednet Package and Despatch Abstract from Despatch Package

step36: Do Shift end in Speednet Package and Emo Package by PA and then by SPM in the Packages and exit packages

Step37: Do Day end in Sub Account Package and Postman Package by SPM and exit packages

Step38: Do shift end By PA in Despatch Package and exit the package

Step39: Log in Treasury Package as SPM and enter the document particulars sent along with Daily account and Do the Day End

Step40: Print Daily Account using Menu Reports in Treasury Package. also Print TCB, Satamp Balance register

Step41: Click the floppy Upload Option under Report menu of Treasurer Package and exit the Package

step42: Double Click on the Short Cut to Account MIS to send the DET

Do these steps and reach home early.

Happy Reading!!!!!!!

Sources: http://tiruvallapost.blogspot.in

SERVICE TAX FOR PREMIUM PRODUCTS RAISED

Service tax for various premium products like Speed post, Express Parcel Post raised by 12%. There is no change in Education Cess(2%) and and Higher Secondary Education Cess(1%). Thus the effective rate from 1.4.2012 is 12.36%

Click here to Download the Order

Note:  Service tax has been revised from 10% to 12% w.e.f. 1-4-2012 for premium products.  But in the case of speedpost booked under 'Local'' and 'One India One Rate ' the existing rate will remain.  ie;

Local Speed Post @ INR 12‘One India One Rate’ Speed Post @ INR 25 

Source : http://saparavur.blogspot.in

DAILY A/C GENERATION OF A COMPUTERISED SUB POST OFFICE

(*generate a computerized daily account)

this is not a standard operating procedure for Meghdoot. It is only a step by step guide for the beginners to

1.TREASURY MODULE

Login as—SUPER

Password----ok

--------1)tools-------day begin------yes---ok

2. POINT OF SALE MODULE

Login as—SUPER

Password----ok

--------1)tools-------day begin------yes---ok

--------2)tools-------work allocation---(select) operator------ok------close

Login as—OPERATOR

Password----ok

(do the MPCM work…print of receipt etc…………)

3.SUBACCOUNTS MODULE

Login as—SUPER

Password----ok

--------1)tools-------day begin------yes---ok

Login as—OPERATOR

Password----ok

--------1)bo slip----------documents sent to bo------select BO-----ok---write-----close--ok

--------2)bo slip----------common documents sent-----write-------close-----ok

(FOR SENDING OF CASH/STAMP TO BO)

4.TREASURY MODULE

Login as—OPERATOR

Password----ok

------1)payments-------cash to BO------select BO-----write amount(select deno.)----ok---

finish

5.SUBACCOUNTS MODULE

Login as—OPERATOR

Password----ok

------1)bo slip----------cash bag weight-----select-----ok-----write weight-----ok

------2)printing-------BO Slip--------select BO-----print------yes---------ok

(FOR RECIEVING OF CASH/STAMP FROM BO/HO)

6.TREASURY MODULE

Login as—OPERATOR

Password----ok

------1)reciepts--------Branch office receipt-----select BO----ok---- write amount(select

deno.)----ok---finish

------2)reciepts--------Cash from HO/OHO----write HO name---write amount-----ok----

write amount(select deno.)----ok---finish

7. POINT OF SALE MODULE

Login as—OPERATOR

Password----ok

(do the MPCM work…print of receipt etc………)

(Rebooking of BO items is a must)

-------------1)Treasury-----------submit accounts------ (write the balance at a separate

place)---cancel

-------------2)Treasury-----------Cash entry----ok----write amount (the balance) -- select

deno---ok-----finish

8.TREASURY MODULE

Login as—OPERATOR

Password----ok

---------1)Reciepts--------counters------select--------ok-------close

9. POINT OF SALE MODULE

Login as—OPERATOR

Password----ok

-------------1)Treasury-----------submit accounts------ (if balance is zero) ---print

-------------2)tools----------shift end------yes---------ok

-------------3)reports--------transaction report-------detailed-----select type------print----ok

-------------4)reports--------transaction report-------ePayment----select type---print----ok

Login as—SUPER

Password----ok

------------1)Treasury-------account verification--------select-----ok----ok-------cancel

------------2)tools-------shift end-------yes---------ok

10.SUBACCOUNTS MODULE

Login as—OPERATOR

Password----ok

-----------1)data entry---------BO daily account-----select BO----select date----ok----enter

receipt side----ok----enter payment side--------ok-------yes(see and tally the closing

balance)-----ok

----------2)tools---------BO daily account not received-----Click the BO name---ok

Login as—SUPER

Password----ok

---------1)verification------received from BO-----ok

---------2)verification------sent to BO-----ok

---------3)tools-----------BO error entry------select the CLICKED BO-----yes-----ok

---------4)remittance adjustment-------BO daily account----select BO---enter----ok------------

(if both side equal)----finish-----(if both side not equal)----list-----select amount------finish--

------------finish.

Login as—OPERATOR

Password----ok

---------1)printing-----a)Days figure, b)BO summary SB, c) BO summary General, d) BO

summary transit/advance-------print-------yes--------ok

Login as—SUPER

Password----ok

---------1)tools-------day end------yes------ok

11. SB CASH MODULE

Login as—OPERATOR

Password----ok

--------1)transaction-----savings bank receipts-----select head----write amount------ok

--------2)transaction-----savings bank payments-----select head---write amount-----ok

--------3)cash-------submit account---------(write the balance in separate place)---cancel

(if the balance is positive

)

--------4)cash------cash entry------write the amount(select deno)---ok-----finish

12.TREASURY MODULE

Login as—OPERATOR

Password----ok

--------1)receipts------counters---------select-----ok

13. SB CASH MODULE

Login as—OPERATOR

Password----ok

-----------1)cash-------submit account-------------print (if the balance is zero)------cancel

(if the balance is negative

)

14.TREASURY MODULE

Login as—OPERATOR

Password----ok

--------1)payments-------counters------SB counter 1—ok-----write amount(select deno)------

ok-------finish

15. SB CASH MODULE

Login as—OPERATOR

Password----ok

--------1)cash------cash from treasurer------select----------ok

--------2)cash-------submit account-------------print (if the balance is zero)------cancel

Login as—SUPER

Password----ok

-------1)verification------verification of accounts-------select-------ok--------ok

-------exit

16.TREASURY MODULE

Login as—OPERATOR

Password----ok

-----------1)receipts------------other receipts(for entering all other receipts)

-----------2)payments----------a)other payments(for entering all other payments), b) Bill

paid, c)pension payment, d)pli payment etc…………..

-----------3)tools---------stamp sales-------enter the total cash received from sale----write

amount (select deno)-----ok------------enter the select the type of stamp-------write the

amount-------ok--------finish.

-----------4)report----------SO daily account-----prepare afresh----single daily account----

screen------check the daily account----------------ok

Login as—SUPER

Password----ok

-----------1)report----------treasurer’s cash book---------select treasurer----------print-----yes-

---ok

-----------2)sub office--------docs and requisitions------write the documents to be sent with

daily account------close-------yes---------ok

-----------3)tools-------------day end-------------yes------ok

--------4)report----------- DAILY ACCOUNT---------prepare afresh--

-------single daily account------print----------yes---------ok.

Copy to be sent to HO:

1) SO daily account

2) All the documents mentioned in the Daily account

Copy to be kept as record:

1) SO daily account

2) Point of Sale submit account

3) SB cash submit account

4) Treasurer’s cash book

5) BO summary set (i.e. a)Days figure, b)BO summary SB, c)BO

summary General, d)BO summary transit, e)BO summary advance)

 
by Udit Borah, Instructor, WCTC, Tezpur  / Courtesy : katiharho.blogspot.com