സ്ത്രീകള്‍ എങ്ങിനെ വസ്ത്രം ധരിക്കണം എന്ന് പുരുഷന്‍ നിഷ്ക്കര്‍ഷിക്കുന്നത് ശരിയോ? അല്ലെങ്കില്‍ തിരിച്ചും?

Wednesday, September 21, 2011

Guidelines for Departmental Promotion Committee (DPC)

The regular promotions of the government employees are generally decided on the basis of recommendations made by the Departmental Promotion Committees. The Departmental Promotion Committees are constituted to judge the suitability of officers for –
(a) promotions to “Selection” as well as "Non-selection" posts
(b) assessment of the work and conduct of probationers for the purpose of determining their suitability for retention in service or their discharge from it or extending their probation and subsequent confirmation if found suitable for retention in service.
The UPSC should be associated with DPCs in respect of all Central Civil Services/posts belonging to Group 'A' where promotion is based on the principles of “Selection cum Seniority” unless it has been decided by the Government not to associate the UPSC with a Group 'A' DPC. The UPSC need not be associated in respect of the posts belonging to Group 'A', if the promotion is based not on the principles of "Selection" but on “seniority-cum-fitness” only.

Whenever the UPSC is associated with a DPC, the Chairman or a Member of the Commission will preside over the meeting of the DPC. Where the Recruitment/Service Rules lay down promotion as one of the methods of recruitment, some period of service in the feeder grade is generally prescribed as one of the conditions of eligibility for the purpose of promotion. The eligibility dates for determining the eligibility of officers for promotion would be the first day of the crucial year, i.e. January, 1 irrespective of whether ACRs are written financial year-wise or calendar year-wise.
Guidelines for DPCs
The following guidelines are laid down to regulate the assessment of suitability of candidates by DPCs:
While merit has to be recognized and rewarded, advancement in an officer's career should not be regarded as a matter of course, but should be earned by dint of hard work, good conduct and result-oriented performance as reflected in the annual confidential reports and based on strict and rigorous selection process.
Confidential Reports are the basic inputs on the basis of which assessment is to be made by each DPC. The evaluation of CRs should be fair, just and non-discriminatory. Hence, the DPC should assess the suitability of the employees for promotion on the basis of their Service Records and with particular reference to the CRs for five preceding years irrespective of the qualifying service prescribed in the Service/Recruitment Rules. (If 2 more than one CR has been written for a particular year, all the CRs for the relevant years shall be considered together as the CR for one year).
Where one or more CRs have not been written for any reason during the relevant period, the DPC should consider the CRs of the years preceding the period in question and if in any case even these are not available, the DPC should take the CRs of the lower grade into account to complete the number of CRs required to be considered as per above para. If this is also not possible, all the available CRs should be taken into account.
Principles to be observed for preparation of panel:
In case of ‘selection’ (merit) promotion, the hitherto existing distinction in the nomenclature (‘selected by merit’ and ‘selection-cum-seniority) is dispensed with and the mode of promotion in all such cases is rechristened as ‘selection’ only. The element of selectivity (higher or lower) shall be determined with reference to the relevant benchmark (“Very Good” or “Good”) prescribed for promotion.
The DPC shall determine the merit of those being assessed for promotion with reference to the prescribed benchmark and accordingly grade the officers as ‘fit’ or ‘unfit’ only. Only those who are graded ‘fit’ (i.e. who meet the prescribed benchmark) by the DPC shall be included and arranged in the select panel in order of their inter-se seniority in the feeder grade.
Those officers who are graded ‘unfit’ (in terms of the prescribed benchmark) by the DPC shall not be included in the select panel. Thus, there shall be no supersession in promotion among those who are graded ‘fit’ (in terms of the prescribed benchmark) by the DPC.

Procedure to be followed by DPC in respect of government servants under cloud:
At the time of consideration of the cases of government servants for promotion, details of government servants in the consideration zone for promotion falling under the following categories should be specifically brought to the notice of the Departmental Promotion Committee:
i. Government servants under suspension;
ii. Government servants in respect of whom a charge-sheet has been issued and the disciplinary proceedings are pending; and
iii. Government servants in respect of whom prosecution for a criminal charge is pending. 3
The DPC shall assess the suitability of the government servants coming within the purview of the circumstances mentioned above along with other eligible candidates without taking into consideration the disciplinary case/criminal prosecution pending.
The assessment of the DPC, including “Unfit for Promotion”, will be kept in a sealed cover.
The same procedure outlined in the above para will be followed by the subsequent Departmental Promotion Committees convened till the disciplinary case/criminal prosecution against the government servant concerned is concluded.
It has been decided that the “Sealed Cover Procedure” prescribed in the Department of Personnel and Training, OM No. 22011/4/91-Estt.(A) dated
14.9.1992 referred to above may be followed at the time of consideration for ad hoc promotion also in the case of government servants –
(i) who are under suspension;
(ii) in respect of whom a charge-sheet has been issued and the disciplinary proceedings are pending; and
(iii) in respect of whom prosecution for a criminal charge is pending.
Processing of recommendations of DPC :
The recommendations of the DPC are advisory in nature and should be duly approved by the appointing authority. A clearance from the Vigilance Section of the Office/Department should also be obtained before making actual promotion or confirmation of officer approved by DPC to ensure that no disciplinary proceedings are pending against the officer concerned. Promotion should be made strictly in the order in which the names of the officers appear in the panel.

Refusal of promotion:
When a government employee does not want to accept an offer of promotion, he may make a written request to that effect and the same will be considered by the appointing authority. If the reasons adduced for refusal of promotion are acceptable to the appointing authority, the next person in the select list may be promoted.
However, since it may not be administratively possible or desirable to offer appointment to the persons who initially refused promotion, on every occasion on which a vacancy arises, during the period of validity of the panel, no fresh offer of appointment on promotion shall be made in such cases for a period of one year from the date of refusal of first promotion or till a next vacancy arises, whichever is later.
On the eventual promotion to the higher grade, such government servant will lose seniority vis-a-vis his juniors promoted to the higher grade earlier irrespective of the 4 fact whether the posts in question are filled by selection or otherwise. The above mentioned policy will not apply where ad hoc promotions against short-term vacancies are refused.
In cases where the reasons adduced by the officer for his refusal for promotion are not acceptable, the appointing authority should enforce the promotion of the officer and in case the officer still refuses to be promoted, then even disciplinary action can be taken against him for refusing to obey the orders of the appointing authority.

Courtesy : http://satish24k.blogspot.com/

Dealing with Customer Complaints

When a customer contacts your office to complain about a product or service received, it can be a blessing in disguise. For every person who complains, there can be hundreds who do not bother to complain but who also spread negative comments about your office.
In situations where customer complaints occur, the complaint must be dealt with immediately and the cause of the complaint rectified. Some offices are not concerned with quality and often ignore complaints or deal with them dishonestly. Seeking customer satisfaction benefits a department in the long run.
Questions you may have include:
How should a business deal with a customer complaint?
How do deal with non-quality services complaints?
What are the benefits of satisfying complaints?
Dealing with complaints
When the customer pays for a product or service, it is assumed that the product will work correctly or that the service received is as promised. Ideally, the customer will be satisfied, and there will be no complaints.
If there is a problem and the customer complains about it, your office should quickly answer the complaint and solve the customer's problem. This is often done through your office customer service activity. But also, you need to follow up and improve your business processes to rectify the problem.
Solve the problem
You need to immediately answer the complaint and solve the problem. It may be to give money back, exchange a product or do some repair.
Special bonus
To make sure the customer is completely satisfied, some companies will provide some special service or a reduced price on another product. This is done to assure the customer will come back for more business. Many retail stores have a generous return policy to satisfy dissatisfied customers.
Dishonest customers
Unfortunately, there are dishonest customers who will make false claims to get some bonus. Some people will use a product or piece of clothing and then return it, saying they weren't satisfied.
High-end women's clothing stores often will have expensive gowns returned after some important event. The clothes have obviously been worn, but the customer says she is not satisfied or has changed her mind. Usually, the store will refund the money.
Since it is often difficult to tell if the complaint is valid or not, the company will follow the adage, "The customer is always right." But since some dishonest people repeat their crimes, a better adage is, "The customer is always right... once."
Price in customer service
When a company sells a product or a provides a service, part of the pricing should include the cost of servicing a certain percentage of defective products or complaints.
Rectify problem
The second thing a company should do upon receiving a complaint is to seek to rectify the problem.
Although a company hopes not to get complaints, they often can be blessing in disguise. Sometimes problems can be caught and fixed before they cause serious negative feedback or even legal problems.
It is in the company's best interest to solve any problems and try to make sure that they don't happen again. It is foolish for a company not to use customer complaints to initiate a corrective action.
Not dealing with complaints
Businesses that don't bother about satisfying their customers usually get more customer complaints. Answering them can, of course, cost the company money. Some companies will try to mollify angry customers but many don't even bother.
Making money off complaints
One software company holds weekly staff meetings to build morale and allow for status reports from each department. One part of their meetings is the report on how many customer problems they rectified the past week. If the number increased, the group was given praise.
When asked why they praise increased problem calls, as opposed to working to fix those problems in the software or documentation, the owner said that they charge for each call, so it is a way to increase their income.
In other words, instead of making the customer completely satisfied with the product, they preferred some dissatisfaction, so they could fix the problem and make extra money from it.
This software package was a high-ticket, expensive application that was mainly sold to small companies. They also charged $50 for a user manual for the software.
Since the customers made a substantial investment in the software, they wanted to continue using it. But I wonder how much ill-will was created, even if the application usually performed well.
Complaints that fall on deaf ears
Have you ever experienced poor service or purchased a defective product and complained about it, only to have your complaints fall on deaf ears? Many companies that have plenty of business feel they don’t need to bother with complainers.
These businesses become very independent, especially if they have a product or service in demand. Some continue to succeed, even though they ignore customer complaints, but many will pay the price of lost business and degraded reputation in the long run.
Apology mollifies customer
A company that responds and apologizes mollifies the complaining customer. But some of these companies never rectify the problem, like the hotel in the above story. The act of responding to the customer and apologizing is good business. Not fixing the problem is risky, though, and may backfire on the company.
Could be sued
The bug letter story originated some 30 years ago. In today’s litigation crazed society, the hotel would have been sued for millions. Perhaps that is not so bad, if it is a case of ignoring problems. But if it was an honest mistake, such litigation can be destructive to the business as well as to society. We all pay more for things, because businesses must insure themselves against nuisance lawsuits.
Benefits of satisfying customer complaints
There are numerous benefits for a company to properly deal with customer complaints.
Satisfied customer
First of all, it will help to satisfy the customer, so you will get repeat business or referrals. In fact, in some cases, effectively dealing with a customer complaint can lead to a more loyal customer than others who may not complain or have problems.
Can rectify problems
Another benefit of dealing with complaints is that you can see weaknesses in your process or products that can be rectified. This will prevent possible future complaints or problems down the line. It is an effective form of customer feedback, although one you hope to eliminate.
Major concern about complaints
For every formal complaint you receive, there may be 10 other customers who were dissatisfied and who felt like complaining, but who never did. Instead, they change brands and tell their friends of the dissatisfaction. It is said that an unhappy customer will tell 13 people about his or her dissatisfaction1. That is not the type of word-of-mouth advertising you want.
The company goal should be to get no complaints at all.
Summary
Quickly and properly solving customer complaints can help your business grow and prosper. Ignoring complaints or dealing with them in a dishonest manner can result in loss of business or even lawsuits.

Postman - A Nice Documentary film

It is Nice Documentary Film. It will express about our Postman feelings ...


View Video


The Postman from Abinandhan Ramanujam on Vimeo.

Beauty of Mathematics !!!

Some Tips are given below ....


1 x 8 + 1 = 9
12 x 8 + 2 = 98
123 x 8 + 3 = 987
1234 x 8 + 4 = 9876
12345 x 8 + 5 = 98765
123456 x 8 + 6 = 987654
1234567 x 8 + 7 = 9876543
12345678 x 8 + 8 = 98765432
123456789 x 8 + 9 = 987654321



1 x 9 + 2 = 11
12 x 9 + 3 = 111
123 x 9 + 4 = 1111
1234 x 9 + 5 = 11111
12345 x 9 + 6 = 111111
123456 x 9 + 7 = 1111111
1234567 x 9 + 8 = 11111111
12345678 x 9 + 9 = 111111111
123456789 x 9 +10= 1111111111


9 x 9 + 7 = 88
98 x 9 + 6 = 888
987 x 9 + 5 = 8888
9876 x 9 + 4 = 88888
98765 x 9 + 3 = 888888
987654 x 9 + 2 = 8888888
9876543 x 9 + 1 = 88888888
98765432 x 9 + 0 = 888888888

Brilliant, isn't it?

And look at this symmetry:

1 x 1 = 1
11 x 11 = 121
111 x 111 = 12321
1111 x 1111 = 1234321
11111 x 11111 = 123454321
111111 x 111111 = 12345654321
1111111 x 1111111 = 1234567654321
11111111 x 11111111 = 123456787654321
111111111 x 111111111 = 12345678987654321

Now, take a look at this...

101%

From a strictly mathematical viewpoint:

What Equals 100%?
What does it mean to give MORE than 100%?

Ever wonder about those people who say they are giving more than 100%?

We have all been in situations where someone wants you to
GIVE OVER 100%.

How about ACHIEVING 101%?

What equals 100% in life?

Here's a little mathematical formula that might help
answer these questions:

If:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Is represented as:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26.

If:

H-A-R-D-W-O- R- K

8+1+18+4+23+ 15+18+11 = 98%

And:

K-N-O-W-L-E- D-G-E

11+14+15+23+ 12+5+4+7+ 5 = 96%

But:

A-T-T-I-T-U- D-E

1+20+20+9+20+ 21+4+5 = 100%

THEN, look how far the love of God will take you:

L-O-V-E-O-F- G-O-D

12+15+22+5+15+ 6+7+15+4 = 101%

Therefore, one can conclude with mathematical certainty that:

While Hard Work and Knowledge will get you close, and Attitude will
get you there, It's the Love of God that will put you over the top!

It's up to you if you share this with your friends & loved ones just the way I did..

Amendent of Leave Rules for Encashment of Leave on LTC

In exercise of the powers conferred by the proviso to article 309 read with clause (5) of article 148 of the Constitution and after consultation with the Comptroller and Auditor General of India in relation to persons serving in the Indian Audit and Accounts Department, the President hereby makes the following rules further to amend the Central Civil Services (Leave) Rules, 1972. namely :-
1. (i) These rules may be called the Central Civil Services (Leave) (Third Amendment) Rules. 2011
(2) They shall come into force on the date of their publication in the official Gazette.
2. For rule 38 of the Central Civil Services (l.eave) Rules, 1972. the following rule shall be substituted, namely:—
“38-A. Encashment of Earned Leave along with Leave Travel Concession while in service. -
(1) A Government servant may be permitted to encash earned leave up to ten days at the time of availing of Leave Travel Concession while in service, subject to the conditions that-

(a) a balance of atleast thirty days of earned leave is available to his credit after taking into account the period of encashment as well as leave being availed of:
(b) the total leave so encashed during the entire career does not exceed sixty days in the aggregate;
(2) The cash equivalent for encashment of leave under sub-rule (1) shall be calculated as follows namely :-
Cash equivalent
=
Pay admissible on the date of availing of the Leave Travel Concession plus Dearness Allowance admissible on that date
—————————————————————————————————-X
30
Number of days of earned leave being encashed subject to the maximum of ten days at one time.

(3) No House Rent Allowance shall be included in the cash equivalent calculated under sub-rule (2);
(4) The period of earned leave encashed shall not be deducated from the quantum of leave that can normally be encashed by the Government Servant under rules 6, 39,39-A,39-B,39-Cand 39-D:
(5) If the Government Servant fails to avail the Leave Travel Concession within the time prescribed under the Central Civil Services (Leave Travel Concession) Rules. 1988, then he shall be required to refund the entire amount of leave so encashed along with interest at the rate of two percent above the rate of interest allowed by the Government as applicable to Provident Fund balances and shall also be entitled for credit bank of leave so debited for leave encashment.”


Courtesy : http://www.gconnect.in/

Revision of Special Allowance and Cash Handling Allowance as a result of enhancement of Dearness Allowance w.e.f. 1.1.2011


No. 4/6/2008-Estt. (Pay II)
Government of India

Ministry of Personnel, Public Grievances & Pensions

Department of Personnel & Training
New Delhi, dated the 13th September, 2011
OFFICE MEMORANDUM
Subject: Revision of Special Allowance and Cash Handling Allowance as a result of enhancement of Dearness Allowance w.e.f. 1.1.2011-


This Department has been receiving references regarding revision of Special Allowance and Cash Handling Allowance subsequent to increase in the rate of DA @ 51% w.e.f. 1.1.2011.
2. This Department’s O.M No.4/6/2008-Estt.(Pay II) dated 1st October,2008 states that the rates of Special Allowance and Cash Handling Allowance will be automatically increased by 25% every time the Dearness Allowance payable on revised pay scales goes up by 50%.
3. All Ministries/Deptts. are, therefore, advised to take necessary action accordingly.
(Mukesh Chaturvedi)
Deputy secretary to the govt.of India

വിശ്വഗുരുവായ ശ്രീ നാരായണ പരമഗുരുവിന്‍റെ 84 മത് സമാധിദിനം .

ഇന്ന് വിശ്വഗുരുവായ ശ്രീ നാരായണ പരമഗുരുവിന്‍റെ 84 മത് സമാധിദിനം

ലോകാരാദ്ധ്യനായ ശ്രീ നാരായണ ഗുരുദേവന്‍ തന്‍റെ എഴുപത്തി മൂന്നാമത്തെ വയസ്സില്‍ ശിവഗിരിയിലെ വൈദികമഠത്തില്‍ വച്ച് 1104 കന്നിമാസം 5 ആം തീയതി(1928 സെപ്റ്റംബര്‍ 20 ) മഹാസമാധിയായി . ജാതിഭേദവും മതദ്വേഷവും ഇല്ലാതെ ഏവരും സമഭാവനയോടെ സഹവര്‍ത്തിക്കാന്‍അനവരതം പ്രയത്നം ചെയ്ത പുണ്യാത്മാവിന്റെ ഭൌതികദേഹം നമ്മെ വിട്ടുപിരിഞ്ഞു എങ്കിലും ആത്മീയ ചൈതന്യം നമുക്ക്പ്രചോദനമേകികൊണ്ട് എന്നും നമ്മോടൊപ്പം ഉണ്ടാവും

Saturday, September 17, 2011

LGO EXAMINATION - MODEL QUESTION PAPER

LGO EXAMINATION - MODEL QUESTION PAPER :


View / Download



Courtesy : http://nfpe-opm.blogspot.com/
Abdul Rahiman TP, OTTAPALAM-679101, KERALA

Information called for from Pre-2006 Pensioners and Family Pensioners

Central Pension accounting Office situated in Delhi which coming under Department of Expenditure, Ministry of Finance has called for information from all Pre-2006 Pensioners as well as family pensioners in a prescribed Proforma in order to revise the Pension as per orders relating to implementation of Sixth Pay Commission report.
The details in the prescribed format has to be furnished by all Pre-2006 Pensioners and family pensioners to Head of Department or Office from where the Government Servant retired.
It is also mentioned the required information has to be submitted on or before one month from the date of this announcement /Notification.

Revision of Pension/Family Pension of Pre-2006 Pensioners/Family Pensioners is being implemented in terms of Government of India O.M.No: F.No: 38/37/08-P&PW (A) Pt-1 dated 14.10.2008. In order to facilitate the above, pensioners/family pensioners in receipt of pension/family pension through Pension Payment Order (PPOs) issued by Central Pension Accounting Office (CPAO) are requested to provide the following information to the Head of the Department/Office from where the Government Servant retired as soon as possible. It is urged that the formation be provided within one month from the date of issue of Notification.
This is the format of the Application to be furnished by the Pensioner/Family Pensioner

To , ………………………………………………. (Complete postal address of Head of Department or Head of Office)
……………………………………………………………….
……………………………………………………………….
Sub-Revision of Pension/Family Pension in terms of the recommendation of 6th CPC
1. Name of the Pensioner: ……………………………………………………………………..
2. Date of Birth: ……………………………………………………………………..
3. Date of Retirement of the Central Civil Pensioner: ………………………………………………………………………
4. Date of Death of the Pensioner (if application is by family pensioner) : ……………………………………………………………………….
5. PPO Number: ……………………………………………………………………..
6. Name of the Bank & Branch: …………………………………………………………………….. …………………………………………………….
7. Postal address of Branch (with Pin code): …………………………………………………………………….
…………………………………………………… …………………………………………………… …………………………………………………………………….
8. Account Number: …………………………………………………………………..
9. Present Address (with Pin code): ……………………………………………………………………
……………………………………………………. ……………………………………………………
10. Phone Number &: Email ID of Pensioner/Family pensioner…………………………………………………………………… :……………………………………………………………………
11. Details of spouse who is co -authorised in PPO or family pensioner drawing family pension, ( Proof of Date of Birth must be enclosed)
(a) Name of spouse / family pensioner: …………………………………………………………………….
(b) Date of Birth (proof to be enclosed): …………………………………………………………………….
(c) Name of documents enclosed as proof : ……………………………………………………


Date : ……………………………………………………..
Place : …………………


(Signature)


Note:
1. All Pensioners are advised to submit the above information to the Head of the Department from where the Govt. Employee retired.
2. Attested photocopy of any one of the following documents in support of date of birth of the spouse/eligible family member may be submitted.
(i) PAN Card
(ii) Matriculation Certificate (containing the information regarding Date of Birth)
(iii) Passport
(iv) CGHS card
(v) Driving licence (if it contains Date of Birth)
(vi) Voter's ID Card may also be accepted as proof of Date of Birth subject to following conditions:-
a) The pensioner/family pensioner certifies that he is not a matriculate.
b) The pensioner certifies that he/she does not have any of the documents mentioned from (i) to (v).
(vii) In case pensioner/family pensioner is unable to submit any of the documents mentioned above (i) to (vi) but claims additional pension based on some other documentary evidence such cases will be submitted to the administrative ministry whose decision in this regard will be final (DPPW Order No: 38/37/08-P&PW(A) dated 21.05.2009, 11.08.2009 and 28.09.2010 may be referred to.
3. The above information will help to expedite the case. In the absence of above information/application, the process of revision of pension/family pension may be delayed and the case revised as per the records available with Head of the Department/Head of Office.
4. In case their documents have already been provided to the bank from where pension is being disbursed, mention may be made of the fact.
5. In case pensioner/family pensioner is not aware of the office where the information is to be provided, it may be sent to Sr.Accounts Officer, Special Cell, CPAO, Trikoot-II, R.K Puram, New Delhi
Chief Controller (Pensions)


Courtesy : http://www.gconnect.in/

CCS (LEAVE) (FOURTH AMENDMENT) RULES, 2011