IT Modernisation Project Update # 10 - June 2014

Track Consignments ( Registered Mail, Speed Post, Electronic Money Order, etc )

Track All Mail Items 

India Post Online Tracking facility

India Post’s online tracking allows you to access tracking information and confirm the delivery of your item by using the tracking number assigned to you at the time of Booking. You can find the tracking number on the Postal receipt handed over to you at the Post office Counter at the time of booking.

What can be Tracked

• Speed post (Domestic EMS)
• International EMS
• Electronic Money Order (eMO)
• Registered Mail
• Express Parcel
• Electronic Value Payable Parcel (eVPP)

How it works

The tracking system is updated periodically to provide you with the most current information available about the location and status of your item. You'll be able to find out the following:

• When your item was booked
• When your item was dispatched and received at various locations during its Journey
• When your item was delivered, or:
• When a Delivery Intimation Notice was issued to notify the recipient that the item is available for delivery

How Can I Track?

1. Enter the Postal Article Number In the Tracking Number(s) box,
2. Select the Go button to view your results.

Tracking Number Formats

Category	Format	No. of digits
Speed Post (EMS) Domestic	EE123456789IN	13
International EMS Artilces to be delivered in India	EE123456789XX	13
Electronic Money Order (eMO)	000000000000000000	18
Registered Mail	RX123456789IN	13
Express Parcel Post	XX000000000XX	13

Common Concerns

What if my tracking information is unavailable?
If you receive a message telling you that your tracking information is unavailable, it doesn't mean that your item hasn't been mailed.

• There may be a delay between scanning events and the availability of tracking information related to those scanning events.
• Depending on how recently your item was mailed, tracking information may not be immediately available (this is most likely to occur in rural locations, or when information is provided by foreign postal administrations).

SMS status reporting for Speed Post & eMO

We are happy to launch SMS tracking facility as an initiative to provide better service to our customers. Initially, the service is available for Speed Post and eMO (electronic money order).
The steps involved:
1) You need to send SMS to 055352 in the following format:
	For Speed Post:
		SP<space>Speed Post number                                                        OR EMS<space>Speed Post number
	For eMO:
		MO<space>eMO PNR No                                      OR EMO<space>eMO PNR No
2) 'IN' at the end of Speed Post number need not be given. Eg. if the Speed Post number is EE123456789in; you need to send the message as: SP EE123456789  The service is not case sensitive - you may use capitals or lower case or a mix of both.
3) The data will be retained upto 3 months from the date of booking for the purpose of SMS tracking.
4) The service is available across all service providers in the country. Rates charged by the service provider are applicable. Source : http://www.indiapost.gov.in/tracking.aspx

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Department of Posts Cadre restructuring agreement signed by Unions

NFPE- FNPO

 NATIONAL FEDERATION OF POSTAL EMPLOYEES

 FEDERATION OF NATIONAL POSTAL ORGANISATION

   

                        CENTRAL HEAD QUARTERS, NEWDELHI

                                   28/04/2014

     * CADRE RESTRUCTURING AGREEMENT SIGNED *

                 At last after several round of protracted negotiations with the administration, JCM Staff side, Departmental council ( NFPE & FNPO) has signed the cadre restructuring proposal. The staff side has tried to the best of its ability to make maximum improvement in the proposal. In spite of our hard bargaining we could not achieve 100 percent success. Our demand for separate higher pay scale for PO& RMS Accountants, Creation of separate cadre for System Administrators or grant of special pay/allowance, bringing MTS also under cadre restructuring etc is not accepted by the administration. Regarding Postmaster Cadre after much bargaining, it is agreed to examine our claim for higher pay scale after the present proposal is approved by the government.

                  As Govt has already appointed 7^th CPC and the Pay Commission has already published the questionnaire, any further delay in completing the cadre restructuring will adversely affect the interest of Postal employees. We will take up the remaining issues, which are not agreed by the administration in the cadre restructuring committee with the 7^thCPC in our memorandum and make one more effort to get a favourable recommendation.

                  Taking into consideration all the above aspects and also keeping in mind the larger interest of the employees, we have decided to sign the agreement

Copy of the agreement is published below.

The Salient features of the agreement are as follows :

1. Number of LSG posts will increase from 8 % to 22 %

2. Number of HSG II  posts will increase from 2 % to 12 %

3. Number of HSG I  posts will increase from 1.5 % to 4 %

4. After completion of 2 years in HSG I the official will be promoted to 4800 GP (Non-functional Basis)

5. The above proposal will be applicable to RMS, Circle Office and SBCO in the same ratio

6. Postman/Mail guard will get the same ratio of promotion.

  The present proposal is to be approved by Postal Board, DoPT & Finance Ministry. We will make all out effort to get the proposal implemented at an early date.

                                                                        Yours sincerely

    D.Theagarajan                                                                               M.Krishnan

  Secretary General                                                                  Secretary General

         FNPO                                                                                              NFPE

Career Prospects of Postal Assistants/Sorting Assistants In Department of Posts

Career Prospects of Postal Assistants/Sorting Assistants In Department of Posts

1. Eligible to be promoted to MACP-1 with grade pay Rs.2800/- and MACP-II with grade pay Rs.4200/- and MACP-III with grade pay of Rs.4600/- on completion of 10, 20 and 30 years of service respectively as per Modified Assured Career Progression scheme.

2.  Eligible to appear for Postmaster Gr.1 examination on completion of 5 years of service. On passing  the above examination they will be appointed as Postmaster (Gr.1) and thereafter will be promoted to the cadre of Postmaster, Gr.II,Gr.III according to eligibility. Those who have satisfactory service record of 5 years in the cadre of Postmaster Gr.I are eligible to appear for Sr. Postmaster (Gr.B) examination and on passing the examination they will be appointed as Sr. Postmaster in Gazetted Head Post offices.  PM Gr. 1 officials can not appear for  Sr. postmaster Examination for the time being. PM Gr.III officials with 2 years service are eligible to be promoted to the post of Sr. postmaster under 25% quota . Depending upon their performance and eligibility , they can be appointed as Chief Postmaster(Gr.A) in metropolitian cities like Mumbai, Calcutta etc.

3. Eligible to be  promoted to the Supervisory cadre of  LSG (Lower Selection Grade) norm based posts with grade pay of Rs. 2800/- and thereafter to the cadre of HSG-II (Higher Selection Grade) with grade pay of Rs.4200/- and subsequently to  the cadre of  HSG-I with grade pay of Rs.4600/- respectively on completion of requisite period of satisfactory service.

4. Postal Assistants promoted to the LSG Supervisory cadre  on completing 5 years of satisfactory service will be eligible to appear for limited departmental competitive examination for selection as Superintendent Postal Service group B directly  and on passing the above examination they could be posted as Head of Postal/RMS Divisions in the cadre of Superintendent and Assistant Director in postal Administrative wings such as Regional, Circle offices and Postal Directorate New Delhi as the case may be.

5. Eligible to appear for Inspector (posts) examination on completion of 5 years of satisfactory service. On passing  the above examination they will be appointed as Inspector (Posts) in Postal/RMS Sub Divisions and thereafter will be promoted to the cadre of Asst. Superintendents in Postal Sub Divisions, Divisional/Regional /Circle offices and Postal Directorate,New Delhi and eligible to be promoted as Superintendents in Postal/RMS Divisions and Asst. Directors  Regional /Circle offices and Postal Directorate,New Delhi according to eligibility. Inspector (Posts) having  5 years of service can directly appear for Postal Service Group B Examinations. Those who have satisfactory service record in the cadre of Superintendent Postal Service Group B are eligible to be promoted in the cadre of Sr. Superintendent of Post Offices /Asst. Postmaster General (Gr. A) and Director of Postal Services etc.  based on their performance.

6. In addition to the  above Graduates working as Postal Assistants/Sorting Assistants  (even though not having minimum service) can apply for Combined Graduate level examination  being conducted by Staff selection Commission every year depending upon their eligibility  and choice  can be appointed as Inspector (Posts) under Direct Quota .

7. Postal Assistants/Sorting Assistants (who are graduates) working in the Department of Posts  can appear for Civil Service Examination and are eligible to be appointed as  Sr. Superintendent of post Offices directly with promotional prospects  to the cadre of Director of Postal Services, Postmaster General , Chief Postmaster General, Member Postal Service Board, and Director General /Secretary Posts based on their performance and eligibility.

8. Another advantage is relaxation of upper age limit for applying for Government recruitment examination for selection to various officer posts under staff selection commission and Union Public Service Commission. For example, though certain upper age limit has been prescribed for appearing for Combined Graduate level Examination for selection to the posts detailed below, RELAXATION IS ADMISSIBLE TO POSTAL ASSISTANTS/SORTING ASSISTANTS AS PER GOVERNMENT ORDERS, AS THEY ARE GOVERNMENT SERVANTS.

The NORMAL AGE LIMIT FOR SELECTION AS : Inspector of Income Tax , Inspector (Central Excise)/ Inspector (Preventive Officer)/ Inspector (Examiner)/ Inspector of Posts-/ Assistant Enforcement Officer /Inspector (CBN) Compiler/ Divisional Accountant/ Auditors/ UDCs /Tax Assistants/ Junior Accountant & Accountant /Sub-Inspector (CBN) :27 years

Statistical Investigator Gr.II:  Not exceeding 26 years

Assistant/Sub Inspector in CBI :27 years

AGE RELAXATION APPLICABLE

For Group “B” posts

Central Govt. Civilian Employees (General/Unreserved) who have rendered not less than 3 years regular and continuous service:5 years

Central Govt. Civilian Employees (OBC))

 who have rendered not less than 3 years regular and continuous service as on closing date for receipt of application 8 (5 +3)years

Central Govt. Civilian Employees (SC/ST)

Who have rendered not less than 3 years regular and continuous service as on closing date for receipt of application 10 (5+5) years

For Group “C” posts

Central Govt. Civilian Employees (General/Unreserved) who have rendered not less than 3 years regular and continuous service as on closing date for receipt of application : Upto40 years of age

Central Govt. Civilian Employees(OBC) who have rendered not less than 3 years regular and continuous service as on closing date for receipt of application Upto 43 years of age

Central Govt. Civilian Employees (SC/ST)who have rendered not less than 3 years regular and continuous service as on closing date for receipt of application : Upto 45 years of age

Thanks to

Sri.  A.Sivasankaran,

Transforming the Department of Posts into a Technology Driven Department

K. K. Pant*

A massive transformation of the Department of Posts is being undertaken by the Ministry of Communications & Information Technology which will metamorphose the Department - now better known to the nation as India Post - into a technology driven Department. For this the Government has approved an IT Modernization Project with a total outlay of Rs 4,909 crore. The unique Project involves networking of all the 1,55,000 post offices spread across the country rolling out Core Banking Solution for Post Office Saving Bank, McCamish Insurance Solution for Postal Life Insurance and will enable track and trace of all accountable mails in the country. The IT Modernization Project commenced in 2012 and is expected to be operational by 2015. It covers eight segments which are under various stages of implementation and operationalization. A dedicated Data Centre is already in place.

This Project is unparalleled in terms of its scale and underlines the commitment of the Department of Posts to provide better services to the customers, and ensure higher employee satisfaction. The project is intended to build a wider reach to Indian populace through more customer interaction channels.

The Core Banking Solutions (CBS) in All Departmental Post Offices

The Department of Posts is also implementing the Core Banking Solutions (CBS) in all Departmental Post Offices during the current Five Year Plan. The Project introduces the facilities of ATM banking, mobile banking, phone banking, National Electronic Fund Transfer (NEFT) and Real Time Gross Settlement (RTGS) to the Post Office Savings Bank (POSB) customers.  It will enable the Post Office Saving Bank customers to undertake anytime anywhere banking through a network of ATMs.  CBS has been rolled out in 38 pilot Post Offices and is expected to be rolled out in all departmental Post Offices by 2015. The Project will IT enable the Branch Post Offices with a bio-metric hand held device, which isAadhaar enabled, printer and solar power to charge battery.

Initiatives to Improve the Quality of Mail Related Services Across The Country

The Department of Posts has also taken initiatives to improve the quality of mail related services across the country. As part of the Mail Network Optimization Project (MNOP), the operational network for the delivery of mails has been restructured and the processes redesigned. An online monitoring system has been developed for a more effective monitoring of Speed Post Registered Post. An online track and trace system is also in place for registered articles on a pattern similar to the tracking of Speed Post articles. Automated Mail Processing Centers (AMPCs) have been set up at Delhi and Kolkata to further expedite the mail sorting activities. A Global Positioning System (GPS) system has been installed in mail vehicles in the North East Region for a better monitoring of the movement of mail carriages.

Providing Computers and Peripherals to All Departmental Post Offices

The Department of Posts has also provided computers and peripherals to all 25,145 departmental Post Offices in the country to enhance their efficiency. Remotely Managed Franking Machines (RMFMs) are also being supplied to the post offices in a phased manner.  These machines have a number of security features, like generation of 2D barcodes to assist traceable evidence of postage. These machines will improve the efficiency of the post offices by faster franking of articles and also help in having a ready data base of customers in an electronic form.

‘Project Arrow’

Department of Posts has also launched a Quality Improvement Project called ‘Project Arrow’ in April 2008, which entails a comprehensive improvement of the Core Operations of Post Offices as well as the ambience (Look and Feel) in which postal transaction are undertaken.

The Department of Posts has evolved a Sevottam complaint Citizen’s Charter laying down the service delivery norms of various postal products and services.  A monitoring mechanism to ensure the quality of services and prompt redressal of public grievances is in place at all levels. It is also operating the Central Public Grievance Redressal and Monitoring System (CPGRAMS) to handle complaints.

New services like e-IPO, e-Post, Express Parcel Post, Business Parcel Post have been introduced which not only open new revenue streams but also lead to widen the reach of the post offices and provide the customer with value added services.

Market Share on the Rise

The market share of the value added services of the Department of Post vis-à-vis private couriers has increased in last two year which are:

Sl. No.	Name of Products / Services	Market Share
		2011	2012
1	Speed Post	15.1% to 18.3%	16.7% to 19.8%
2	Express Parcel Post	4% to 6%	5% to 7%

Increasing Revenue Generation

The efficacy of the steps taken by the Government is also reflected in the fact that the Revenue generation of Postal Services is increasing every year, and the targets for each coming year are raised by the Government. The revenue generated and expenditure incurred by the Postal Department, during the last three years and the current year year-wise, are:

                                                                                                                   

                                                             (Rs. in crore)

Year	Revenue
2010-11	6,962.3
2011-12	7,899.4
2012-13	9,366.5
2013-14 (up to Dec' 2013)	7,733.2

To further increase the revenue the Department has taken following steps:

·         Beside the IT Modernization project, a series of initiatives have been taken under Mail Network Optimization Project in order to improve the quality of mail services.

·         Launching special drives for covering more persons under the small saving network, especially in rural areas. Similar drives are also launched to popularize Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) so that life cover / savings is encouraged among the rural population.

·         Financial Performance of each postal circle related to revenue and expenditure are reviewed on regular basis.

·         Rationalization of postal products to improve service delivery in the light of market demand.

(PIB Features.)

******

*Deputy Director (M&C), PIB, New Delhi.

With inputs from the Department of Posts, Ministry of Communications & IT.

Indiapost Started Internet Banking.

India Post started Internet Banking in selected locations in continuation of migration to the CBS FINACLE, Core Banking Solution from Infosys.  In Tamil Nadu Circle Greams Road Post Office of Chennai City Central Division has been rolled out for CBS on 16.12.2013 for the first time and all other identified offices in pilot Circles will be migrated in coming days. The India Post Internet banking site can be accessed through URL   https://ebanking.indiapost.gov.in/ Following facilities are available for DOP e banking portal user: My Profile:          1. Change 'Sign-on' and Transaction Password.          2. Set Preferences.          3. Update channel id.          4. View personnel details. Accounts:          1. Accounts Summary.          2. Savings accounts details.          3. RD account details.          4. PPF accounts details.          5. TD accounts details.          6. NSC Account details.          7. Loan on RD details.          8. Loan on PPF details.          9. Tax deducted at source details. Transactions:          1. Manage Payee.          2. Manage Billers.          3. Initiate funds Transfer with in DOP.          4. Funds transfer outside DOP.          5. PPF account withdrawal.          6. View scheduled transactions.          7. Pay PPF Account/Repay Loan on PPF.          8. View recurring instructions.          9. Pay RD account.          10. View All Transactions.          11. Repay Loan on RD. General Services:          1. Mails.          2. Inquiry Facility.          3. Service Requests.

Terms and Conditions 1. Definitions:

In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:

♦    The Department of Posts comes under the Ministry of Communications and Information Technology. The Postal Service Board, the apex management body of the Department, comprises the Chairman and six Members. The six members of the Board hold portfolios of Personnel, Operations, Technology, Postal Life Insurance, Human Resources Development, Planning respectively. The Joint Secretary and Financial Advisor to the Department is a permanent invitee to the Board. The Board is assisted by a senior staff officer of the Directorate as Secretary to the Board. Deputy Directors General, Directors and Assistant Directors General provide the necessary functional support for the Board at the Headquarters.

♦    DoP refers to Department of Posts.

♦    The Site means   https://ebanking.indiapost.gov.in/

♦    Internet Banking Services are one of the services offered by Department of Posts which provide access to account information, products and other services (including Transaction of financial and non-financial in nature) as advised by the Department from time to time to the customers through the internet banking website.

♦    User refers to a customer of Department of Posts who is authorized to use Internet Banking Services.

♦    Confidential Information refers to the information obtained by the customer through the Department of Posts for availing various services through e-Banking.

♦    Personal Information refers to the information about the User obtained by the Department of Posts in connection with the Internet Banking Service.

♦    Account refers to the User's Savings and/or RD and/or or any other type of account so designated by the Department of Posts to be eligible account(s) for the operations through the use of Internet Banking.

♦    In the event of new accounts opened by the User under the same CIF in future, then the Terms of Service (Terms & Conditions) shall automatically apply to such further use of the Internet Banking by the User.

♦    In case of accounts opened for and on behalf of minors, the Internet Banking facility shall not be made available to the minor. The natural guardian of the minor shall be permitted to use Internet banking with only 'Limited Transaction'rights. The natural guardian shall undertake to give all instructions relating to the operation of the account and further undertake not to reveal the User ID and Password to the minor, which if done so, will be at the risk and consequences of the guardian and Department of Posts shall not be liable for any loss on that account in case the account is operated by the minor. In such an event the transaction will be deemed to have been undertaken by the guardian.

♦    Third party product refers to any product and/or service of third party which is offered by or through the intermediary of Department of Posts.

♦    Customer refers to Customer named in the Application Form and shall, where the context requires, include any authorized representative of the Customer.

♦    Internet Banking Services refers to a service offered by Department of Posts through which a registered Customer may conduct enquiries or perform transactions on the Internet banking website   https://ebanking.indiapost.gov.in/

♦    SMS Password refers to one time 8 digit pass code that would be sent to a customer's mobile number registered on the record of Department of Posts.

♦    Instruction means any request or instruction that is received from the customer by the Department of Posts through Internet Banking services.

2. Applicability of Terms & Conditions:

These Terms mentioned herein form the contract between the User using the Internet Banking services and Department of Posts. By applying for Internet Banking Services and accessing the service, the User acknowledges and accepts these Terms of Service (Terms & Conditions). Any conditions relating to the accounts of customer other than these Terms will continue to apply except that in the event of any conflict between these Terms and the account conditions, these Terms will continue to prevail. The agreement shall remain valid until it is replaced by another agreement or terminated by either party or account is closed, whichever is earlier.

3. Application of Internet Banking Services:

Department of Posts may offer Internet Banking services to selected customers at its discretion and has the right to accept or reject such application as may be submitted by the users. The Customer acknowledges that he/she possesses knowledge of the Internet usage and will have legal access to the Internet. Customers willing to utilize the e-Banking services may approach the Post Office, where their account is maintained or willing to open their account, in person for registering themselves. Department of Posts will advise from time to time regarding the Internet software such as Browsers, which are required for using Internet Banking services. There will be no obligation on the part of the DoP to support all the versions of this Internet software.

4. Internet Banking:

The information provided to the user through the Internet Banking is not updated continuously but at regular intervals. Consequently, any information supplied to the user through Internet Banking will pertain to the date and time when it was last updated and not as the date and time when it is supplied to the user. Department of Posts shall not be liable for any loss that the user may suffer by relying on or acting on such information. Department of Posts may keep its records of the transactions in any form it wishes. In the event of any dispute, the DoP records shall be binding as the conclusive evidence of the transactions carried out through Internet Banking in the absence of clear proof that the DoP's records are erroneous or incomplete. Any request for any service, which is offered as a part of Internet Banking, shall be binding on the user as and when the DoP receives such a request. If any request for a service is such that it cannot be given effect to unless it is followed up by requisite documentation on part of the user, the Department of Posts shall not be required to act on the request until it receives such documentation from the user. The USER understands that the DoP shall be bound by any circulars and directives issued by the Ministry of Finance/Reserve Bank of India with regard to the maintenance and operation of deposit accounts from time to time. The USER acknowledges and undertakes to be equally bound to comply therewith. The USER also hereby absolves and holds blameless the Department of Posts from any claim or damages in respect of any delay on the part of the DoP in carrying out any instructions given by the USER over the internet, where such delay is on account of technological failure, or other reasons beyond the control of the Department of Posts. In cases of technological failure, DoP shall endeavour to keep the downtime to the minimum.

5. Un-authorized Access:

The user shall take all necessary precautions to prevent unauthorized and illegal use of Internet Banking and unauthorized access to the Accounts provided by Department of Posts e-Banking services. DoP shall take all commercially reasonable care to, ensure the security of and to prevent unauthorised access to the Internet Banking using commercially reasonable technology available in India to the Department of Posts. The USER shall also be responsible for maintenance of the secrecy of the personal details of the ACCOUNTS at all times. If the USER fails to keep secret such personal details of the ACCOUNT, then, the Department of Posts shall stand absolved of all obligations under this AGREEMENT. The user shall ensure that e-Banking service offered by DoP or any related service is not used for any purpose which is illegal, improper or which is not authorised under these Terms. If any USER has any reason to believe that there is any unauthorized access of his or her ACCOUNT, the USER shall immediately intimate the DoP at the Post Office branch. The USER understands and recognizes that in matters of unauthorized access, time is of the essence, for speedy detection and prevention. Therefore, any failure on the part of the USER to speedily notify DoP, shall absolve the DoP of any further responsibility with respect to such unauthorized access.

6. Internet Banking access and Passwords:

The user would be allotted an Internet Banking user-id and user password & transaction password by Department of Posts in the first instance. The user will be required to change the password assigned on accessing Internet Banking for the first time. As a safety measure, the user shall change the password as frequently thereafter. In addition to user-id and password DoP may, the user may setup PAM (Personal Access Message) during the first time login. This message will be displayed during the user password entry screen to show the authenticity of the Internet banking site.

7. Joint Accounts:

The user desirous of using the POSB account should be either the account holder Or sole signatory or authorized to act independently in case of a joint account. For such joint account, one user-ID and password will be issued to each of the joint account holders when requested. The other joint account holders shall expressly agree with the arrangement and give their consent on the application form for use of the account. In case of joint accounts operated by more than one user, Department of Posts shall act on the instruction received first and any subsequent instruction shall be neglected. All correspondence will be addressed to the first named person only. All transactions arising from the use of the Internet Banking services in the joint account shall be binding on all the joint account holders, jointly and severally.

8. Service Charges:

Department of Posts reserves the right to charge and recover from the user service charges for providing the e-Banking services. Services charges may be changed periodically by the department. The user hereby authorizes Department of Posts to recover the service charges by debiting one of the Savings accounts of the user or by sending a bill to the user who will be liable to make the payment within the specified period. Failure to do so shall result in recovery of the service charges by department in a manner as the DoP may deem fit along with such interest, if any, and/or suspension of the facility of e-Banking services without any liability to the department.

9. Minimum Balance maintenance and Charges:

The USER shall maintain, at all times such minimum balance in account(s) as the Department of Posts may stipulate from time to time. DoP may, at its discretion, levy penal charges for non-maintenance of the minimum balance. In addition to the minimum balance stipulation, DoP may levy service charges for use of Internet Banking, which will be advised to the USER at the time of opening the account. Any further change in the fees shall be notified on the DoP Web site. The USER authorises DoP to recover all charges related to Internet Banking as determined by DOp from time to time by debiting one of the USER's accounts. However at present there are no charges levied. DoP may withdraw the Internet banking facility, if at any time the amount of deposit falls short of the required minimum as aforesaid and/or if the service charges remain unpaid, without giving any further notice to the USER and/or without incurring any liability or responsibility whatsoever by reason of such withdrawal. DoP shall not be obligated to intimate the withdrawal of such facility over the internet.

10. Transfer of Funds through DoP Internet Banking:

The User accepts that he will be responsible for keying in the correct account number for the fund transfer request. In no case, DoP will be held liable for any erroneous transactions incurred arising out of or relating to the customer entering wrong account numbers. The User shall not attempt to transfer funds without sufficient funds in the related Account. In case of insufficient funds, DoP is not responsible for non-execution /non-payment/breakage of Time deposit accounts of the Accounts linked to the subject Account or of any consequences thereof. DoP shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond its reasonable control. If the funds transfer is made available to the User, it may be used for transfer of funds from the subject Account to other accounts belonging to third parties maintained at DoP and/or at any other Bank which falls under the network of the Reserve Bank of India's Electronic Funds Transfer System. However RTGS/NEFT and other bank payments are not available with DoP Internet banking as of now and it will be established in the near future.

11. Personal Information disclosure:

The USER agrees that the Department of Posts or its vendors may hold and process his PERSONAL INFORMATION on system or otherwise in connection with Internet Banking services as well as for statistical analysis and credit scoring. The USER also agrees that DoP may disclose, in strict confidence, to other institutions, such "PERSONAL INFORMATION" as may be reasonably necessary for reasons inclusive of, but not limited to, the following:

♦    Participation in any telecommunication or electronic clearing network.

 Source: India Post website