A new feature has been provided in the CCC called AUTO CLOSURE FACILITY. The auto-closure will be available from 15/05/14.
At present, the Customer Care Centres have to login to the CCC software and then check every case and provide suitable reply with reference to available information.There are many types of complaints, like NON DELIVERY OF ARTICLES, NON PAYMENT OF EMOS etc. can be settled using the data which is already available in the system. As delivery information is available in the central server, for such complaints the CCC software has been modified to search Registered Net, Parcel Net, Speed Net and eMO data base for the delivery/payment information, fetch that information from the respective servers, update in the CCC software and then automatically close the complaints. The whole exercise will be done daily once at 6.00 AM. Therefore the complaints pertaining to NON DELIVERY OF ARTICLES and NON PAYMENT OF EMOS will get closed automatically without the intervention of Customer Care Centres.