Customer guide for availing the facility of Mobile Number Portability

TELECOM REGULATORY AUTHORITY OF INDIA 

Customer guide for availing the facility of Mobile Number Portability 

Mobile Number Portability (MNP) is the facility for users to switch to any mobile operator in the same Licensed Service Area (LSA), while retaining their existing mobile number . Sim card and all services on the mobile connection will change and will be provided by the new operator. 

Request for porting

I. Contact the new mobile service provider to whom you want to port your  mobile number.
II. Obtain Customer Acquisition Form (CAF) & Porting Form.
III. Read the eligibility, probable reasons for porting rejection and other conditions carefully.
IV. If eligible, fill up the CAF and Porting Form. For filling up of porting form you need a ‘Unique Porting Code’ (UPC)

V. To obtain UPC send SMS from the mobile number you want to port to the number ‘1900’ with text ‘PORT’ followed by space followed by your 10 digit mobile number you want to port. [ As pre-paid SMS is not permitted, in Jammu & Kashmir the subscriber has to dial ‘1900’ to get an UPC, the operator at ‘1900’ provide the UPC after verifying subscriber number with CLI. ]
VI. It may be noted that you will receive an auto generated 8 digits UPC from the Donor operator. The first two characters of the UPC consists of ‘Alphabets’ and remaining 6 digits will be numerical characters except
zero.
VII. Submit the duly filled Porting Form and CAF along with requisite documentary proof to the mobile service provider.
VIII. If you are a post paid subscriber, submit a paid copy of the last bill issued along with Porting Form and CAF.
IX. Obtain new SIM card from the new service provider
X. Service provider may charge porting charge maximum upto j 19/-

You can withdraw your porting request within 24 hrs of applying. However, the porting charge is non-refundable.

Activation of ported number:

XI. Your new mobile service provider will intimate you the date & time of porting on your mobile phone.
XII. Change over takes place on the 7th working day (15th working day in  case of Jammu & Kashmir, Assam and North East service areas).
XIII. The service disruption time shall be around 2 hrs during night time of the date/time of porting.
XIV. Replace the old SIM with the new SIM provided by your new mobile service provider after the specified date and time.

Eligibility and Other Conditions

You are allowed to move to another mobile service provider only after 90 days of the date of activation of your mobile connection or from the date of last porting of your mobile number, which ever is applicable. You are allowed to change mobile service provider within the same service area only. 

If you are a postpaid subscriber, please ensure that you have paid all the dues as per your last bill (You will have to sign an undertaking in the Porting Form also).

If you are a Pre-paid subscriber, please note that the balance amount of talk time, if any, at the time of porting will lapse.

Detailed regulations are accessible in TRAI website www.trai.gov.in

BSNL Revises Unlimited Broadband Plans, More Speed Same Price

India’s largest Broadband Service provider Bharat Sanchar Nigam Ltd (BSNL) today revised its Unlimited Broadband and Home Combo Plans. Starting from February 1st, 2012, BSNL Broadband users will get will get approx 50% increased or Double speed at same price in most of the plans.

The Broadband plans in which speed up-gradation will happen are BBG Combo 299,BB Home UL 499 , BB Home Combo UL 625, BBg Combo ULD 85 and BB Home Combo ULD 900.

For BBG Combo 299 users the speed will be revised to 512 Kbps from its existing 256 Kbps speed where as in BB Home UL 499 plan it will be increased till 512 Kbps upto 4Gb and 256 Kbps beyond 4GB where as it was 256 Kbps prior.

In BB Home Combo ULD 900 plan there is no major speed hike as they have given 512 Kbps beyond 8GB usage which was prior 256 Kbps. For rest of the plans please refer the table below

  

Courtesy : http://telecomtalk.info

BSNL to provide free SIM Card with 200/- free talk time to employees

Sim Card with Rs.200 free talk time to be provided to employees who were earlier provided with WLL hand sets 

n the 25^th National Council meeting, held in June 2011, Staff Side demanded supply of mobile hand sets to all the Non-Executive employees. In view of BSNL’s deteriorating financial position, this demand was not accepted. However, in that meeting it was decided to provide a sim card with free talk time worth Rs.200/-, to such of those employees who were earlier provided with WLL hand sets. Now, Management Committee has given approval for this, and Corporate Office is likely to issue order soon.

TRAI Raises SMS Limit To 200 SMS Per Day Per SIM

Now, there seems to be good news for all the SMS fans or Heavy SMS Users! Indian Telecom regulator Telecom Regulatory Authority of India (TRAI) today increased the limit of One hundred SMS (100 SMS) per day per SIM to Two hundred SMS (200 SMS) per day per SIM for prepaid users.

TRAI also doubles the SMS limits/caps for Postpaid mobile service users from 3000 SMS per month to 6000 SMS per month per SIM.

TRAI said that it has received representations from some of the service providers and consumers to increase the limit of 100 SMS per day per SIM. The Authority has considered these representations and decided to increase the limit of one hundred SMS per day per SIM to two hundred SMS per day per SIM.The new SMS cap of 200 SMSes per SIM per day for Prepaid and 6000 SMSes per SIM per month on Postpaid will be effective from today i.e. 1st November 2011.

On 27th September, TRAI directs all Access Providers (GSM and CDMA Mobile service operators) to sets a cap of 100 SMSs per day per users as earlier we shared on TelecomTalk.

New SMS Limits / Cap for Prepaid and Postpaid Subscribers :

Prepaid : 200 SMS Per Day Per SIM (existing 100 SMS/Day)

Postpaid : 6000 SMS Per Month Per SIM (existing 3000 SMS/Month)

Courtesy : http://telecomtalk.info/

BSNL plans to trim landline operations, cut jobs

State-run Bharat Sanchar Nigam Ltd (BSNL) plans to sharply scale down the manpower strength of its beleaguered landline business, which accounts for nearly 65% of its 2.77 lakh-strong workforce, in one of the boldest moves to transform the loss-making telco into a nimble, profit-making organisation.

"Poor revenues coupled with a steep reduction in the number of landline connections over the past three years from some 34 million to under 25 million has made a sizeable number of positions and functions in the consumer fixed access (CFA) division redundant. A review of the manpower requirement is underway, but we are yet to take a call on which positions to retain and which to abolish," a top company executive with direct knowledge of the development told ET.

At present, BSNL is doing an internal assessment of whether its loss-making landline business justifies the existence of innumerable phone mechanics,telecom technical assistants, regular mazdoors and junior telecom officers who collectively number more than a whopping 1.5 lakh on its rolls.

The number of staff functions in the CFA business is directly linked to the number of active landlines. But the growing instances of people surrendering their landlines has induced BSNL's senior management to consider outsourcing a host of activities, including operations & maintenance.

Source : EconomicTimes

DOs and DON’Ts IN MOBILE PHONE ( Instruction by BSNL)

BHARAT SANCHAR NIGAM LIMITED
(A Government of India Enterprise)

CHENNAI TELEPHONES

DOs and DON’Ts IN MOBILE PHONE
Don’ts
· Please do not click photographs with your mobile phones without permission from the people or authorities concerned. You may be invading the privacy and possibly indulging in an illegal act. · Do not send obscene / pornographic text / images using SMS. · Do not send obscene / pornographic text / images using MMS (Multimedia Messaging Service) · Do not receive from or reply to SMS / MMS of strangers. · Do not transmit obscene/ pornographic material, as it is an offence under Information Technology Act –2000 which carries a punishment of 5 years of imprisonment and 1 lakh rupees fine. · Do not make calls to the unknown phone / mobile numbers you get while chatting or which are exhibited on various profiles on the Internet. If you do, you may be causing harassment to the other person. · Do not keep your Blue Tooth open at all times-you may receive obscene / pornographic text, images and viruses. · Do not give your mobile numbers while chatting on INTERNET to avoid “STALKING”. · DO not handover your mobile phone to unauthorised service centres, to avoid CLONING. · It has been reported in the press that some unscrupulous elements may contact your mobile saying that they are from government agencies or Service Providers and request you to press #90 or #09. It is reported that doing so would transfer control of your SIM to the caller. SO DO NOT PRESS #90 or #09 when asked by unidentified persons.
DOs
Note down your IMEI number. Security pin code should be used to avoid misuse of your mobile phones. MMSs / SMSs received should be checked for their source before opening. Delete all obscene / pornographic text, images, SMS /MMS from your mobile phones which you might have received or stored. Otherwise this may land you in trouble and unwanted embarrassment. Anti-virus software should be loaded in the mobile phone. Mobile phone keypad should be locked after every use. Use your mobile phone only when necessary .

Source : http://www.chennai.bsnl.co.in/News/MobileDosNDonts.htm

National Telecom Policy 2011: Free Roaming, High Speed Broadband

Kapil Sibal, Minister for Telecommunications and IT today release the draft of the National Telecommunications Policy-2011 aims to have 100% tele-density by 2020 also targets affordable and reliable broadband on demand by 2015 and Free National Roaming on Mobile Services.

The New Telecom Policy recommends one Nation, one license policy across services and service areas to abolish Roaming charges. The distinction between local and STD calls would vanish, as the policy aims at a ‘one-nation-one-licence’ regime.

Under the new telecom policy, telecom ministry also provisions for inter-circle Mobile Number Portability (MNP) i.e. Full MNP, which involves changing an operator while retaining the same phone number in different telecom circles.

NTP-2011 aims to revise the existing broadband download speed of 256 Kbps to 512 Kbps by 2011 and subsequently to 2 Mbps by 2015 and try to make 500 MHZ spectrum available by 2020. It will De-link issuances of licenses and spectrum allocation. The revenue generation will be the secondary consideration in the New Telecom Policy 2011.

Mr. Kapil Sibal says “We will seek seek TRAI recommendations on license framework under the new Telecom Policy 2011. State operators BSNL and MTNL will continue to play important role in penetration. Mission is to have special coverage of remote and rural areas. The New spectrum act will look into spectrum pricing. New spectrum act will look into spectrum pricing. Spectrum to be made available at market valuations.”

Highlights : National Telecom Policy – 2011 :

· One Nation-One License to mean removal of Roaming charges on Mobile phone service.

· Full Mobile Number Portability and work towards One Nation – Free Roaming.

· Efforts Towards ‘Right to Broadband’

· Affordable and reliable Broadband on demand by 2015 and to achieve 175 million broadband connections by the year 2017 and 600 million by the year 2020 at minimum 2 Mbps download speed and making available higher speeds of atleast 100 Mbps on demand.

· To revise the existing broadband download speed of 256 Kbps to 512 Kbps by 2011 and subsequently to 2 Mbps by 2015 and and higher speeds of atleast 100 Mbps thereafter.

· 300 MHz spectrum to be made available by 2017

· Aim to make 500 MHz spectrum available by 2020

· Mission is to have special coverage of Remote, Rural areas across India.

· Protect consumer interest by promoting informed consent, transparency and accountability in quality of service, tariff, usage etc.

· Optimize transmission of services to consumers irrespective of their devices or locations by Fixed-Mobile Convergence thus making available valuable spectrum for other wireless services.

· Convergence of services will cover voice, data, video, Internet, VAS

· The technology neutral Unified Licenses are envisaged to be in two separate categories : (a) Network Service Operator (NSO)/ Communication Network Service Operator (CNSO)
(b) Service Delivery Operator (SDO)/ Communication Service Delivery Operator (CSDO)

· To permit resale at retail level like MVNO

· De-link licenses issuances & spectrum allocations

· Spectrum to be made available at market valuations

· Seek TRAI recommendation on license framework

· Will allow trading, sharing, pooling of spectrum

· Will enact a separate spectrum act

· Aim is to have the policy take effect by December 2011

Note : All above regulations are proposed by Telecom Ministry and would be effective if the policy comes into effect.

BSNL Customer Service

SERVICE	FOR ANY QUERY	TO APPLY
BSNL Landline	Landline Call Center *Number '1500' *Number'1800-345-1500'	Customer Service Center Online registration-One India Download Forms
BSNL Mobile	BSNL Mobile all India Helpline *Number '1800 180 1503' / '1503'	Customer Service Center Online registration-One India Download Forms
BSNL WLL	WLL Call Center *Number '1502' Number '1800 180 1502'	Customer Service Center Online registration-One India Download Forms
BSNL Internet	BSNL Internet Help Desk *Number '1957'	Customer Service Center Download Forms
BSNL BroadBand	BSNL Broadband Helpline*Number '1504' *Number '1800-345-1504'	Customer Service Center Online registration-Data One Download Forms
BSNL Webhosting	BSNL Internet Help Desk *Number '1957' * Number '1800-425-1957' Deputy General Manager Data Networks 8th Floor, Telecom Bldg, Bangalore 560 001. Ph: 080 - 2220 0806. Fax: 080 - 2225 0600. Email: dnwsw@sancharnet.in Divisional Engineer (NMC) 8th Floor, Telecom Building, Bangalore 560 001. Ph: 080 - 2238 1866. Fax: 080 - 2225 0600. Email:dednwsw@sancharnet.in	Customer Service Center Download Forms
Video Conferencing & Audio Conferencing	Email: vcsupport@bsnl.in Fax: +91-11-23737760 Email: acsupport@bsnl.in Fax: +91-11-23737760	Customer Service Center Download Forms
BSNL Web Conferencing	1st Level Support : BSNL All India Helpline	Customer Service Center Download Forms
	2nd Level Support: CEPL Toll Free : 1800-111-233 Ph No. : 011-45092300 Ph No. : 011-45092311 E-mail : support@cepl.in
e-Track Fleet Management Solution	All India Helpline *Number 1800 425 1425	All India Helpline Number 1800 425 1425
Other Services	Customer Service Center	Download Forms

Source : http://www.bsnl.co.in/service/helpdesk.htm

BSNL Intros FREE Local Call Offer for Raksha Bandhan & Independence Day

In a bid to to Celebrate Raksha Bandhan and commemorate the 64th Independence Day, Pan India 3G mobile service operator Bharat Sanchar Nigam Ltd (BSNL) comes up with exciting offers of Unlimited Free Local Callings (BSNL to BSNL) for its GSM and CDMA Mobile service subscribers across all the telecom circles

To avail the “Raksha Bandhan and Independence Day Special Unlimited Free Local Calling Offer” customers need to recharge with STV worth Rs. 36 which will be available From 00.01hrs of 13-08-11 to 24.00 hrs of 15-08-11.

On 13th August and 15th August, India will celebrate its Raksha Bandhan and 64th Independence Day respectively and to bring cheers to every 2G and 3G Prepaid and CDMA users BSNL has brought out new offers.

Note : BSNL GSM (2G and 3G) subscribers in Tamilnadu and Chennai can avail the by sending SMS to 53733 as “VOICE36” between 13-08-11 to 15-08-11 only. Rs. 32.64 will be deducted from the account of the customer for availing this offer. While in other circles visit BSNL CSC or call 1503

Courtesy : http://telecomtalk.info/

Prepare Yourselves For Slow Internet Speed in India

India broadband users be ready to face slow internet speeds starting today to 30th July 2011.This is due to a planned maintenance activity in BSNL’s international Bandwidth for internet equivalent to 19 STM-16(47.5Gbps) will be down during this maintenance activity period.

Its is believed that STM-16 12.5Gbps bandwidth has been restored by Tata Communication thus out of total planned outage of 47.5 Gbps international bandwidth 35Gbps of bandwidth will be affected.

So what does this mean we believe BSNL broadband users will be most affected during the downtime.

Source : http://telecomtalk.info/

BSNL Launches Pyari Jodi Plan For Existing Subscribers

Pan India 3G mobile service operator Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of its most popular “Pyari Jodi Plan” for all existing prepaid subscribers in all telecom circles across India.

BSNL introduces new Plan Activation STV for Rs. 22 which offers all the benefits of “Pyari Jodi Plan” (also known as Anbujodi plan in Tamilnadu and Home Unlimited Plan in Kerala) on existing BSNL mobile number. Earlier the plan was available only of New and MNP subscribers.

With the Pyari Jodi Plan STV-22. subscriber can make Unlimited Free Local calls from their existing mobile number to their registered BSNL home land line (Only from Home LSA).

While all other local and STD Calls (except Home land line number) shall be charged as per ‘Pay-Per Second’ tariff. After the expiry of initial plan validity of 180 days, further validity can be extended by using any of the recharge coupons and continue to enjoy the Unlimited Free call facility forever. Pyari Jodi Plan Activation Voucher -22 will be available only on C top up in all telecom circles across India.

BSNL Pyari Jodi STV-22 Tariff Details :

How to Register FF Landline Number number and F&F Numbers (Tamilnadu and Chennai Circle) :

The BSNL customer can register one BSNL Landline Number or WLL-Fixed Wireless Number (Limited Mobility) as FFL by sending SMS FFL Landline number with STD CODE to 53733 to avail Unlimited FREE Local calls.

To avail reduced local call charges on two BSNL Numbers & STD call charges on 1 BSNL Number, Customer has to activate through SMS to 53733 as detailed below:

1. FFE 1st BSNL No_ 2ND BSNL No_ 3rd BSNL Number.

Note : FFE number can be Landline/ Fixed WLL/WLL with limited mobility / RUIM /GSM Mobile, all within TamilNadu LSA (incl CHTD) of BSNL. Except for the mobile numbers, for Landline/ Fixed WLL/ WLL with limited mobility, the STD code of the station may be prefixed.

2. For change of F&F numbers, send SMS as FFM_old number_ New number to 53733.

3. FFM stands for modification of F&F number. For any change of existing F&F number Rs.5 per number per occasion (one time) will be charged.

In other circle, call 1503 from your BSNL Mobile after recharging with STV-22.

BSNL All Set To Launch Their New Website

BSNL the state run conglomerate has been upto something good nowadays it seems. Sources are to be believed that they are rebuilding their portal bsnl.co.in.

They are giving it a swanky new look. For decades we have seen the old fashioned portal full of scribbles running from here and there to banners at odd places. It looks pretty messed up and confusing at times.

News and updates seem to have been jumbled up and tangled with one another. But finally the bell has rang and now they are upto in bringing out an all new version of the portal in a few days.

To match with the trendy and eye catching websites of the private operators BSNL is doing sway with its old website and replacing it with an all flash and animated site. Its sister arm MTNL which operates in the two metros of Mumbai recently overhauled with portal and had given it a new look.

TelecomTalk has learnt that BSNL is now going to give an aggressive campaign through its new site. Many features has been enhanced and surfing has been made more user friendly. Down under we have attached some snapshots of the newly designed site.

Though it is unknown when the site is going to be launched since it is still in its beta version and no official date has been finalised yet we hope to see it in the near future.

Earlier DoT has directed BSNL to set a target of 25% revenue growth for all circles in current financial year. As a result BSNL Corporate Marketing team has now started various reforms including new web site to achieve targets with better product marketing.

We hope BSNL will succeed in its new reformation process and we can also look forward for some aggressive marketing strategy from the state run operator in coming day We wish them all the very best!

Now we ask you do you think BSNL can make a difference by revamping its portal in the long run, What else should BSNL improve do let us know via comments !

New Website Link : http://www.new.bsnl.co.in:8080/opencms/bsnl/BSNL/index.html

Courtesy : http://telecomtalk.info/

BSNL GPRS on Prepaid

riends using BSNL Excel Prepaid often ask me how to activate GPRS on their phones. One has to do the following:

Activate your GPRS service

Send an SMS to 53733 with the following text.

GPRS PRE

Soon, you will get a reply message like this.

Your GPRS facility will be activated shortly.

Configure your handset with the correct settings

For this, you can call up the customer care. Or better still, get it from theCellOne site for automatic setting download onto your mobile. There you can also get the settings for manual configuration, if you want that.

Now you can enjoy internet on your mobile. To know how much you will be charged, have a look at this.

or

Thro internet : http://210.212.215.170:8080/msp/html/

Distribution and Collection of phone bills of BSNL through line staff

BHARAT SANCHAR NIGAM LIMITED
(A Government of India Enterprise)
Corporate Office (Revenue Management Branch - CFA)
2nd floor, Room No. 216, Eastern Court, Janpath,
NEW DELHI-110 001

To

All Heads of Telecom Circles/Metro Telephone Districts
Bharat Sanchar Nigam Limited.

No.2-4/2006-BSNL/TR/Pt.

dated: 24-06-2011.

Subject: Distribution and collection of phone bills of BSNL through line staff.

Kind reference is invited to this office letter of even No. dated 12-09-2008 through which the approval of Competent Authority was conveyed for allowing line staff to collect and distribute phone bills of BSNL on the incentive rate of Rs.2/- (Two) per bill for delivery and Rs.3/- (Three) per bill for collection, on certain terms and conditions as indicated therein.

The instructions contained in the letter mentioned above are hereby re-iterated for wide circulation in all the SSAs of your Circle, so that the benefit of the scheme is availed off by maximum members of the line staff.

Moreover, it has been desired to have monthly reports on achievement made through the scheme from all Circles (SSA wise), for the ensuing three months i.e., July, August and September 2011. It is requested to ensure that the reports for these three months are sent to this office positively by 15th on the month following the month of report in the format given below.

(G. P. Verma)
GM (Finance) CFA

FORMAT

Report on distribution and collection of phone bills through Line staff

Name of the Circle: __________________

Month of Report: ____________________

Name of SSA	Total No. of Phone bills issued during the month	No. of bills distributed by Line staff during the month	No. of bills collected by Line staff during the month	Amount of incentive Paid to staff for distribution and collection of bills during the month

Source: BSNLEUCHQ & CENTRAL GOVERNMENT EMPLOYEES NEWS