TRAI Launches Telecom Consumers Complaint Monitoring System

Telecom Regulatory Authority of India ( TRAI) today launched a facility to monitor complaints from telecom consumers.

 Called Telecom Consumers Complaint Monitoring System (TCCMS) portal www.tccms.gov.in  , it would facilitate the telecom consumers  in locating the “Consumer Care Number”, “General Information Number” and contact details of the complaint centre and Appellate Authority of their service provider. The portal would also help access the website of their service provider’s complaint monitoring portal to track the current status of their complaints or appeals lodged with their service provider complaint centre or Appellate Authority.

This portal will also help TRAI in monitoring the status of redressal of complaints lodged by the consumers with the service providers.  It is felt that this portal will help enhance the effectiveness of the grievance redressalmechanism.

Source : PIB dtd 30/04/2012